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Customer Experience Manager Jobs in Rochester, MI

Noble Village

Customer Experience Manager

Clawson, MI · On-site

... experience leading teams, managing schedules, and overseeing daily operations • Strong customer service orientation with the ability to handle high-volume environments • Working knowledge of ...

Five Below

Customer Experience Manager

Bloomfield, MI · On-site

$16.73/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Farmington, MI

$16.73/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Huntington

Customer Experience Manager, Sr

Detroit, MI · On-site +1

CEMs sit within the Experience Management Office (EMO) and act as trusted advisors to the business-connecting data, insights, and real customer stories to decisions that improve experiences and ...

New

The Pond Guy

Customer Experience Specialist

Armada, MI · On-site

$17 - $21.50/hr

Our Customer Experience Specialist directly improves our local customer experience by helping them ... Manage customer information within the CRM by logging interactions, tracking sales activities, and ...

The Pond Guy

Customer Experience Specialist

Armada, MI

$17 - $21.50/hr

Our Customer Experience Specialist directly improves our local customer experience by helping them ... Manage customer information within the CRM by logging interactions, tracking sales activities, and ...

The Pond Guy

Customer Experience Specialist

Armada, MI · On-site

$17 - $21.50/hr

Our Customer Experience Specialist directly improves our local customer experience by helping them ... Manage customer information within the CRM by logging interactions, tracking sales activities, and ...

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Customer Experience Manager information

See Rochester, MI salary details

$22.6K

$53.4K

$93K

How much do customer experience manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer experience manager in Rochester, MI is $53,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Rochester, MI? The most popular types of Customer Experience jobs in Rochester, MI are:
What job categories do people searching Customer Experience Manager jobs in Rochester, MI look for? The top searched job categories for Customer Experience Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Experience Manager jobs? Cities near Rochester, MI with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you

Customer Experience Manager

Noble Village

Clawson, MI • On-site

Full-time

Posted 5 days ago

Job description

Key Responsibilities
Operations & Customer Experience
• Oversee all day-to-day non-kitchen operations including grocery retail, cashier team, customer service, and front-of-house presentation
• ORDER FULLFILLMENT
• Ensure exceptional customer experience through consistent service standards, cleanliness, organization, and hospitality
• Actively monitor customer flow, service speed, and overall guest satisfaction
• Resolve customer concerns professionally and promptly, escalating when necessary
Team Leadership & People Management
• Recruit, interview, hire, onboard, train, and schedule non-kitchen staff
Job Description CEM 26.01.22 DRAFT
• Lead performance management including coaching, feedback, corrective action, and terminations when necessary
• Build and maintain a positive, respectful, and accountable workplace culture
• Ensure appropriate staffing levels to meet operational demands and sales volume
Training & Development
• Implement and maintain training programs for customer service, cashier operations, grocery standards, safety, and brand expectations
• Ensure all team members are properly trained on SOPs, POS systems, policies, and service standards
• Identify training gaps and coordinate retraining or development plans as needed
Quality Assurance & Brand Standards
• Maintain food hall appearance, merchandising standards, signage, and customer-facing areas in alignment with brand guidelines
• Conduct regular quality checks to ensure product presentation, pricing accuracy, labeling, and cleanliness standards are met
• Support brand promotion efforts including in-store promotions, events, and customer engagement initiatives
Compliance, Safety & Inspections
• Serve as primary contact for health department inspections, regulatory agencies, and compliance visits related to non-kitchen operations
• Ensure compliance with local, state, and federal regulations, company policies, and safety standards
• Maintain documentation related to inspections, corrective actions, and compliance follow-ups
Administrative & Reporting
• Oversee scheduling, timekeeping, attendance tracking, and labor controls for non-kitchen teams
Job Description CEM 26.01.22 DRAFT
• Monitor operational metrics such as sales trends, labor costs, customer feedback, and service performance
• Communicate operational updates, challenges, and improvement opportunities to senior leadership
Qualifications
• 3-5+ years of management experience in food service, grocery retail, food halls, or hospitality
• Proven experience leading teams, managing schedules, and overseeing daily operations
• Strong customer service orientation with the ability to handle high-volume environments
• Working knowledge of labor laws, safety standards, and regulatory compliance
• Experience interacting with health departments or regulatory agencies preferred
Skills & Competencies
• Strong leadership, communication, and conflict-resolution skills
• Excellent organizational and time-management abilities
• Detail-oriented with a focus on consistency and quality
• Ability to multitask, prioritize, and make sound decisions in fast-paced settings
• Comfortable coaching, disciplining, and developing team members
Work Environment & Schedule
• Full-time, salaried position
• Schedule includes evenings, weekends, and holidays as required by business operations
• Requires extended periods of standing, walking, and active floor supervision
Other Duties
Perform other duties as assigned to support the overall success of the food hall and organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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