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Customer Experience Manager Jobs in Renton, WA (NOW HIRING)

Pierce County Library System

Customer Experience Assistant

Tacoma, WA · On-site

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Experience Assistant Provides high quality customer service for diverse customers of all ... Performs routine circulation and customer account management duties (e.g. check in/out materials ...

New

Pierce County Library System

Customer Experience Assistant

Buckley, WA · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Experience Assistant Provides high quality customer service for diverse customers of all ... Performs routine circulation and customer account management duties (e.g. check in/out materials ...

New

One Workplace

Client Experience Manager II

Seattle, WA · On-site +1

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients ... customer service. * Ability to read and understand floor plans. * Indesign, CAD, Smartsheet ...

One Workplace

Client Experience Manager II

Seattle, WA

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients ... customer service. * Ability to read and understand floor plans. * Indesign, CAD, Smartsheet ...

Porter Works

Client Experience Manager II

Seattle, WA · On-site +1

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients ... customer service. * Ability to read and understand floor plans. * Indesign, CAD, Smartsheet ...

Expedia

Loyalty Experience Manager

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group ... Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys ...

ENGINEERINGUK

Loyalty Experience Manager

Seattle, WA · On-site

$111 - $155/hr

  • Medical

  • Dental

  • Vision

  • PTO

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group`s ... Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Renton, WA

Customer Experience Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer experience manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience manager in Renton, WA is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Renton, WA?

The most popular types of Customer Experience jobs in Renton, WA are:

What job categories do people searching Customer Experience Manager jobs in Renton, WA look for?

The top searched job categories for Customer Experience Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Customer Experience Manager jobs?

Cities near Renton, WA with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Customer Experience Representative

City of Redmond, Washington

Redmond, WA • On-site

$18 - $24.25/hr

Other

Posted 13 days ago

Job description

Join Redmond!

The City of Redmond is a thriving, culturally diverse community, and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The City of Redmond Parks and Recreation Department is seeking a welcoming, positive, and responsive professional to join the Customer Experience team. The Customer Experience Representative is a forward-facing role with high customer interaction, responsible for supporting a consistent guest experience throughout both Parks and Recreation community center locations.

Locations: Work may be conducted at multiple City of Redmond sites including the Redmond Community Center at Marymoor Village, and Redmond Senior & Community Center.

Hours: This is a supplemental, variable position and may not exceed 29 hours per week and 1,040 hours per year. Shifts will take place during community center operating hours.

Role & Responsibilities
  • Deliver high-quality customer experience in-person, on the phone, and through email.
  • Conduct business transactions and cashiering functions including cash handling, check and credit card processing.
  • Manage the registration experience by providing activity details, answering questions about services, and completing enrollment in activities.
  • Conduct tours of the facility for prospective user groups and answer questions regarding rental fees, policies, available dates, and ongoing usage.
  • Responsible for check-in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
  • Provides support for site activities, events and/or rentals, helps to set up tables, chairs, AV equipment, and assists with take-down.
  • Complete data entry assignments, financial reports, and registration reports as requested.
  • Handle difficult and/or sensitive customer relations situations.
Qualifications

Education and Experience:

  • High school diploma or GED
  • One year in customer service, sales, reception, retail, or related experience
  • Successful passing of a required background check.

Licenses and Certifications:

  • CPR/AED
  • Blood Pathogens Certification

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Guest Services Representative (Supplemental) classification description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Benefits

This is a non-benefitted position

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