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Customer Experience Manager Jobs in Michigan (NOW HIRING)

Fresh Thyme

Experience Manager

Northville, MI · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI · On-site

$15 - $16/hr

Keeping a daily log of appointments and effectively communicating with management will enhance team ... Requirements for this Customer Experience Advisor jobTo thrive as a Full Time Customer Experience ...

Fox CDJR Taylor

Customer Experience Advisor

Taylor, MI · On-site

$15 - $16/hr

Keeping a daily log of appointments and effectively communicating with management will enhance team ... Requirements for this Customer Experience Advisor job To thrive as a Full Time Customer Experience ...

Tjx

Customer Experience Coordinator

Big Rapids, MI · On-site

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Escanaba, MI · On-site

$13.48 - $13.98/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Jackson, MI · On-site

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Jackson, MI · On-site

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Michigan

Customer Experience Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do customer experience manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer experience manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Michigan?

The most popular types of Customer Experience jobs in Michigan are:

What are popular job titles related to Customer Experience Manager jobs in Michigan?

For Customer Experience Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Michigan look for?

The top searched job categories for Customer Experience Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Experience Manager jobs?

Cities in Michigan with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Customer Experience Specialist

Auto Park Ford Sturgis

Sturgis, MI • On-site

$16.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Customer Experience Specialist
Auto Park Ford | Sturgis, Michigan
People remember how you made them feel. That's why we're hiring.
At Auto Park Ford, we believe buying a vehicle should be one of the most exciting and enjoyable experiences a customer has-not one of the most stressful.
We're looking for an exceptional Customer Experience Specialist to become the face of our dealership. As the first impression of Auto Park Ford, you will represent our dealership through your professionalism, business-professional appearance, hospitality, and commitment to delivering an exceptional guest experience from the moment a customer arrives. This is not a sales position. You won't be negotiating prices or earning commissions on vehicle sales. Instead, you'll be responsible for creating an outstanding first impression, guiding customers through their visit, and delivering a world-class vehicle presentation that leaves every guest confident, informed, and excited about their purchase.
If you've worked in luxury hospitality, hotels, restaurants, retail leadership, airlines, customer service, event management, banking, healthcare, or any industry where creating memorable customer experiences matters, we'd love to meet you.
What You'll Do
As a Customer Experience Specialist, you'll help ensure every customer receives a first-class experience from the moment they arrive.
Responsibilities include:
  • Greeting every guest promptly with professionalism and enthusiasm.
  • Managing customer traffic throughout the dealership and ensuring every guest is assisted quickly.
  • Learning about each customer's needs before introducing them to the appropriate manager.
  • Presenting vehicle features, technology, safety systems, and ownership benefits in an engaging, pressure-free manner.
  • Conducting personalized vehicle deliveries and ensuring customers understand their new vehicle before leaving.
  • Assisting customers with FordPass, Bluetooth pairing, mobile device setup, connectivity features, and vehicle technology.
  • Helping maintain exceptional customer satisfaction and online review scores.
  • Following up with customers after delivery to answer questions and ensure complete satisfaction.
  • Working closely with our sales and service teams to create a seamless ownership experience.
  • Helping maintain a welcoming, organized, and professional showroom environment.
What We're Looking For
We're searching for someone who naturally enjoys helping people and takes pride in delivering exceptional service. This individual will be one of the first people our customers meet and will serve as a daily ambassador for the Auto Park Ford brand.
Ideal candidates possess:
  • Outstanding communication and interpersonal skills.
  • A polished, business-professional appearance with a commitment to excellent personal grooming and presentation.
  • A warm, energetic, confident, and welcoming personality.
  • Professional poise and the ability to make an outstanding first impression with every customer interaction.
  • Confidence speaking with people from all backgrounds while maintaining the highest level of courtesy and professionalism.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Exceptional attention to detail and a commitment to excellence.
  • A positive, team-first attitude with a willingness to assist wherever needed.
  • Comfort using technology including smartphones, tablets, and computer systems.
  • A genuine passion for hospitality, customer service, and creating memorable experiences.

Automotive experience is NOT required.
If you've been successful in luxury hospitality, hotels, restaurants, retail leadership, concierge services, airlines, banking, healthcare, or other customer-focused industries, your experience may translate perfectly.
Why Auto Park Ford?
Auto Park Ford is a privately owned, family-operated dealership that believes people deserve a better dealership experience. Our mission is simple: treat customers the way we'd want our own family treated.
We offer a culture built around teamwork, integrity, professionalism, and continuous improvement-not high-pressure sales tactics. Our employees are empowered to focus on relationships rather than transactions, creating loyal customers who return for years and confidently refer their friends and family.
We proudly provide benefits that help us stand apart, including:
  • Competitive compensation
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Employee discounts
  • Career advancement opportunities
  • Ongoing training and professional development
  • A supportive, team-oriented work environment
The Ideal Candidate
This position is perfect for someone who believes exceptional customer service is an art. You notice the little things. You enjoy making people feel welcome. You understand that your professionalism, appearance, attitude, and attention to detail help shape every customer's perception of our dealership. You take ownership of every interaction and understand that one outstanding experience can create a customer for life.
If you have a servant's heart, enjoy building relationships, and want to be part of a dealership redefining the customer experience, we'd love to hear from you.
Join Auto Park Ford and help us deliver an experience that customers will remember long after they drive home.

Apply