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Customer Experience Associate Jobs in San Ramon, CA

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

This Client Solutions Associate will work closely with our Executive Team to develop new ... You have 1-4 years of work experience in consulting or business development * You have a technical ...

Office Depot

Customer Experience Lead

San Mateo, CA

  • Retirement

Responsibilities The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager)

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Go Rentals

Guest Experience Associate

Oakland, CA

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Customer Experience Lead

Milpitas, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Customer Experience Lead

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Go Rentals

Guest Experience Associate

San Francisco, CA

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

Burlington

Customer Experience Lead - Full Time

Antioch, CA · On-site

$17.90/hr

  • Medical

  • Retirement

  • PTO

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging ... Direct associates during your shift, adjusting priorities to meet business needs * Ensure fast ...

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Showing results 21-40

All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in San Ramon, CA

Customer Experience Associate information

See San Ramon, CA salary details

$11

$20

$27

How much do customer experience associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer experience associate in San Ramon, CA is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.65 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in San Ramon, CA?

The most popular types of Customer Experience jobs in San Ramon, CA are:

What are popular job titles related to Customer Experience Associate jobs in San Ramon, CA?

For Customer Experience Associate jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in San Ramon, CA look for?

The top searched job categories for Customer Experience Associate jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Customer Experience Associate jobs?

Cities near San Ramon, CA with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

CX Strategy Associate

Kikoff

San Francisco, CA • On-site

$19.50 - $26/hr

Full-time

Re-posted 20 days ago

Job description

CX Strategy AssociateAbout this role

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.

You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.

This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.

Role & responsibilitiesAI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition solution design launch measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:

  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Apply