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Customer Experience Associate Jobs in Decatur, IL

Hibbett Retail, Inc.

Sales Associate

Forsyth, IL · On-site

$14 - $16.80/hr

Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding ...

The Salvation Army

Lead Sales Associate

Decatur, IL · On-site

$16/hr

Lead Sales Associate Location: Decatur, IL Pay: $16.00 per hour Job Type: Part-time Schedule: 25 ... Manage product rotation process and inventory turnover Customer Experience & Store Maintenance

KOHLS

Part-Time Retail Sales Associate

Forsyth, IL

$15 - $21.65/hr

You will deliver speed of service transactions while creating a compelling customer experience ... Maintaining adherence to company safety policies for the safety of all associates and customers

Pawn King

Retail Sales Associate - 3757

Decatur, IL · On-site

$15 - $18/hr

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $3 ... Partners with all employees to create a positive and memorable customer experience. Successfully ...

The Salvation Army

Lead Sales Associate

Decatur, IL · On-site

$16/hr

Lead Store Sales Associate - The Salvation Army About Us The Salvation Army is an international ... Create an enjoyable shopping experience with positive customer service skills * Handle customer ...

Phenom People

Customer Service Part Time

Forsyth, IL

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.

Citi Trends

Assistant Manager

Decatur, IL · On-site

Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met * Monitor sales activity and provide guidance to associates to ...

Citi Trends

Assistant Manager

Decatur, IL

Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met * Monitor sales activity and provide guidance to associates to ...

Citi Trends

Store Manager

Decatur, IL · On-site

Provide ongoing coaching, feedback, and performance management to develop store associates Customer Experience & Compliance * Ensure customers consistently receive excellent service in a safe ...

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Customer Experience Associate information

See Decatur, IL salary details

$10

$17

$24

How much do customer experience associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer experience associate in Decatur, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.53 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a Customer Experience Associate do?

A Customer Experience Associate is responsible for ensuring that customers have a positive and seamless experience with a company's products or services. They typically handle customer inquiries, resolve issues, provide guidance, and gather feedback to help improve the service or product. Their role often involves communication through phone, email, chat, or in-person interactions. By acting as a bridge between the customer and the company, they help build brand loyalty and satisfaction.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What are popular job titles related to Customer Experience Associate jobs in Decatur, IL? For Customer Experience Associate jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Decatur, IL look for? The top searched job categories for Customer Experience Associate jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Experience Associate jobs? Cities near Decatur, IL with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Decatur, IL as of May 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,384 per year, or $18 per hour.
Sales Associate

Sales Associate

Hibbett Retail, Inc.

Forsyth, IL • On-site

$14 - $16.80/hr

Full-time

Posted 19 days ago

Job description

01430 Forsyth, ILLE_301 Hibbett Retail, Inc.

Hourly:

$14.00 - $16.80

Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of Hibbett I City Gear creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Consistently set goals to grow and improve selling skills and track overall sales.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
  • Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.
  • Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS
  • 0-2 years of customer service experience.
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett's Privacy Policy

Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett’s Privacy Policy to understand how the information you provide will be utilized and safeguarded.

By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

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About Hibbett

Sourced by ZipRecruiter

From one store in 1945 to more than 1,000 today We know where we've been, where we're going, and who we are. See the evolution of Hibbett over the years from our very first store to now.Our Mission is to inspire self expression, from toe to head , one customer, one outfit and one community at a time.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Birmingham, AL, US

Year founded

1945

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