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Customer Experience Associate Jobs in Decatur, IL

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

Customer Service Counter Associate As a Customer Service Counter Associate, you keep the store ... Own the customer experience - greet people sincerely, be friendly and thank every customer * Answer ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

As a Customer Service Counter Associate , you keep the store connected as a reliable source for ... Own the customer experience - greet people sincerely, be friendly and thank every customer * Answer ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Associate, Customer Excellence | Primient About Primient Primient is a century old company with an ... Experience in a food manufacturing environment (preferred) Total Rewards The annual pay range ...

TJX Companies

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJ Maxx

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJ Maxx

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings ...

Family Dollar

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Von Maur

SALES ASSOCIATE

Forsyth, IL · On-site

$15 - $17/hr

As a Sales Associate , you represent Von Maur and impact our reputation as America's Leading ... Own the customer experience - greet people sincerely, be friendly and thank every customer

TJX Companies

Merchandise Associate Part time

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Decatur, IL

Customer Experience Associate information

See Decatur, IL salary details

$10

$17

$24

How much do customer experience associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer experience associate in Decatur, IL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.53 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What job categories do people searching Customer Experience Associate jobs in Decatur, IL look for?

The top searched job categories for Customer Experience Associate jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Experience Associate jobs?

Cities near Decatur, IL with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,384 per year, or $18 per hour.

Pharmacy Customer Service Associate

Clinton, IL • On-site

Walgreens
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about Walgreensexternal

Part-time

Re-posted 15 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,238 frontline employees who took The Breakroom Quiz

Job description


  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
  • Prefer good computer skills.
  • Prefer the knowledge of store inventory control.
  • Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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