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Customer Experience Assistant Jobs in Raleigh, NC

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Senior Customer Experience Manager

Cary, NC · On-site

SUMMARY The Senior Customer Experience Manager applies company practices and procedures in ... Monitor coordination with any Development work required to ensure project timeliness. Assist CSM ...

The Erosion Company

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Customer Sales Support (CSS)

Raleigh, NC · Remote

$25 - $30/hr

Identify opportunities to improve project efficiency, profitability, and customer experience. * Assist in reviewing job costs, material usage, labor performance, and project margins. * Provide ...

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Customer Experience Assistant information

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$14

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How much do customer experience assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience assistant in Raleigh, NC is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

Do customer experience assistant jobs require a degree?

Customer Experience Assistant jobs typically do not require a degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with CRM tools can be more important for this role.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Experience Assistant jobs?

Cities near Raleigh, NC with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,638 per year, or $20 per hour.

Delivery & Customer Experience Specialist

Kimbrell's Furniture

Durham, NC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Delivery & Customer Experience Specialist

The Delivery & Customer Experience Specialist is responsible for safely delivering and setting up furniture while providing an exceptional white-glove customer experience. This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and long-term loyalty. In addition to delivery duties, the position supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

· Deliver, assemble, and set up furniture in customers' homes with a high level of care and professionalism

· Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property

· Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products

· Document and report damaged or missing items and escalate customer concerns as needed

· Provide exceptional customer service and represent the brand professionally in all interactions

· Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays

· Assist with inventory movement between warehouse and showroom and help maintain accurate product placement

· Support warehouse activities including receiving, staging, and organizing merchandise

· Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies

· Operate delivery vehicles safely, perform routine inspections, and report maintenance needs

· Assess and document service issues, capturing detailed information and communicating findings to management

· Perform other duties as assigned

· Strong customer service and communication skills

· Ability to deliver a high-quality, white-glove customer experience

· Basic mechanical aptitude for furniture assembly

· Attention to detail and accuracy in documentation

· Problem-solving skills with sound judgment and escalation awareness

· Ability to work independently and as part of a team

· Strong organizational and time management skills

· Professionalism and ability to represent the brand positively

· High school diploma or equivalent preferred; equivalent combination of education and experience will be considered

· Valid driver's license with an acceptable driving record

· Ability to safely operate delivery vehicles

· Ability to lift and carry 10–100+ pounds regularly

· Physical ability to bend, lift, push, and pull frequently

· Ability to work indoors and outdoors in varying conditions

· Ability to navigate routes using maps or GPS

· Availability for full-time work, including weekends as needed

· Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

At Kimbrell's Furniture, our founder's vision continues to guide everything we do: "Our passion is to improve the happiness and well-being of others through home furnishings." This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people's homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you're looking for more than just a job—if you're looking to make an impact—we invite you to be part of the Kimbrell's team. Kimbrell's Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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