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Customer Experience Assistant Jobs in Raleigh, NC

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Senior Customer Experience Manager

Cary, NC · On-site

SUMMARY The Senior Customer Experience Manager applies company practices and procedures in ... Monitor coordination with any Development work required to ensure project timeliness. Assist CSM ...

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Customer Experience Assistant information

See Raleigh, NC salary details

$14

$20

$23

How much do customer experience assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer experience assistant in Raleigh, NC is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC? The most popular types of Customer Experience jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Assistant jobs? Cities near Raleigh, NC with the most Customer Experience Assistant job openings:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,638 per year, or $20 per hour.

Delivery Customer Experience Specialist

Kimbrell's Home Furnishings

Durham, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Overview: Join our team as a Delivery & Customer Experience Specialist, where you’ll deliver and set up furniture while creating a top-tier, white-glove customer experience. This role is key to ensuring every customer interaction ends on a high note.

What You’ll Do:

Deliver, assemble, and set up furniture in customers’ homes

Provide professional, customer-focused service at every stop

Load, unload, and handle merchandise safely

Assist with showroom displays and store support tasks

Support warehouse operations and inventory handling

Maintain delivery vehicles and follow safety procedures

Field collections

What We’re Looking For:

Customer-focused, professional, and dependable

Ability to lift 10–100+ lbs and work in a fast-paced environment

Basic mechanical skills (furniture assembly)

Valid driver’s license with a good driving record

Strong communication and teamwork skills

Basic computer skills (bilingual is a plus)

Why It Matters: You are the final touchpoint in the customer journey—your service directly impacts customer satisfaction, repeat business, and brand reputation.

The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties

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