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Customer Experience Advisor Jobs (NOW HIRING)

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal ...

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Customer Experience Advisor information

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How much do customer experience advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience advisor in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.80 per hour, depending on experience, location, and employer.

What is a customer experience advisor?

Customer Experience Advisors are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive overall experience with a company’s products or services. They act as a bridge between customers and the company, providing support through various channels such as phone, email, or chat. Their goal is to enhance customer satisfaction, build loyalty, and help improve business processes based on customer feedback.

What are the key skills and qualifications needed to thrive as a customer experience advisor?

To thrive as a Customer Experience Advisor, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a background in customer service or related fields. Familiarity with CRM systems, helpdesk software, and digital communication platforms is typically required. Strong empathy, patience, and adaptability help you connect with customers and effectively resolve their concerns. These skills ensure positive interactions, foster customer loyalty, and contribute to overall business success.

What are some common challenges faced by customer experience advisors, and how can they be effectively managed?

Customer Experience Advisors often encounter challenges such as handling difficult customer interactions, managing high volumes of inquiries, and balancing the need for quick resolutions with delivering personalized service. To effectively manage these challenges, it is important to develop strong communication and problem-solving skills, stay calm under pressure, and leverage support from team members and supervisors when needed. Many organizations also provide regular training and access to resources that help advisors stay updated on products, policies, and best practices, making it easier to provide excellent service and grow professionally within the role.
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What are popular job titles related to Customer Experience Advisor jobs?

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Customer Experience Advisor jobs near you
Infographic showing various Customer Experience Advisor job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,138 per year, or $20.7 per hour.

Customer Experience Advisor (Call Center)

Albuquerque, NM • On-site

PNM Resources
Utilities • 501 - 1,000 employees
Learn more about PNM Resourcesexternal

$15 - $19.50/hr

Full-time

Posted 26 days ago

Job description

JOB DESCRIPTION
Customer Experience Advisor (Temp-to-Hire)
In office
Full-Time Schedule
Employment Type: Temporary with Opportunity for Direct Hire
We are seeking motivated and customer-focused Customer Experience Advisors to join our team. This is a temp-to-hire opportunity, offering the potential to transition into a direct PNM position based on performance and business needs.
The role is ideal for those with a passion for assisting customers with their energy needs while strengthening and building relationships through helping customers to find ways to save energy and money. Customer Experience Advisors deliver a personalized and caring experience - they anticipate, adapt, and resolve customer needs with the goal of exceeding expectations. Customer Experience Advisors are experts who appreciate our customers and, each other, every day.
REQUIREMENTS, EDUCATION AND/OR EXPERIENCE:
  • High school diploma or GED with two to three years of related/applicable experience (e.g. customer service, collections, etc), or an equivalent combination of education and/or experience related to the discipline.
  • For customer service functions that require driving a company vehicle, must have a valid drivers license in state of residence and meet company's current driving record requirements.

SAFETY AND ADA STATEMENT
Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.
Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.
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