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Customer Excellence Manager Jobs in Virginia (NOW HIRING)

Pae

Customer Service Manager

Mclean, VA · On-site

Work alongside leading professionals in a role that combines technical excellence, innovation, and ... Oversee management of official travel for customer personnel. REQUIRED QUALIFICATIONS 4 years ...

Penske

Operational Excellence Analyst

Richmond, VA

$75K - $80K/yr

... Management: -Develop and maintain SOPs to support initiatives -Manage collaborate document ... customer success. Visit Go Penske to learn more. Qualifications: - Bachelor's Degree required ...

ECS

Senior Director of Program Excellence

Fairfax, VA · On-site

$180K - $230K/yr

Management Capability Development : Develop playbooks, communities of practice, and enterprise ... Conduct customer reviews at mid-course reviews (MCR) or when execution or governance issues arise ...

Penske

Operational Excellence Analyst

Richmond, VA · On-site

$75K - $80K/yr

... Management: -Develop and maintain SOPs to support initiatives -Manage collaborate document ... customer success. Visit Go Penske to learn more. Qualifications: - Bachelor's Degree required ...

Brookside Rehab and Nursing

Housekeeper

Warrenton, VA · On-site

$15 - $16/hr

Customer Excellence: Deliver outstanding customer service, ensuring our guests have a comfortable ... Create daily job lists, maintain records of serviced rooms, and manage equipment to ensure ...

Shalom Parkside Senior Living

Housekeeper

Richmond, VA · On-site

$15 - $16/hr

Customer Excellence: Deliver outstanding customer service, ensuring our guests have a comfortable ... Create daily job lists, maintain records of serviced rooms, and manage equipment to ensure ...

Brookside Rehab and Nursing

Housekeeper

Arlington, VA · On-site

$16 - $17/hr

Customer Excellence: Deliver outstanding customer service, ensuring our guests have a comfortable ... Create daily job lists, maintain records of serviced rooms, and manage equipment to ensure ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and ... We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ...

Sentara

Manager, Customer Operations

Norfolk, VA · On-site

$90 - $120/hr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence ...

Sentara Healthcare

Manager, Customer Operations

Norfolk, VA · On-site

$130K/yr

The Customer Operations Manager oversees the delivery of exceptional customer service, streamline ... As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence ...

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All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Virginia

Customer Excellence Manager information

See Virginia salary details

$32.7K

$65.5K

$106.1K

How much do customer excellence manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer excellence manager in Virginia is $65,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What are popular job titles related to Customer Excellence Manager jobs in Virginia?

For Customer Excellence Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Virginia look for?

The top searched job categories for Customer Excellence Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Excellence Manager jobs?

Cities in Virginia with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,535 per year, or $31.5 per hour.

Customer Service Manager

Pae

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As part of this team, you'll engage in diverse responsibilities, from maintaining high-tech systems and providing rapid response to emergencies, to contributing to cutting-edge renovations and sustainability initiatives. Work alongside leading professionals in a role that combines technical excellence, innovation, and service to a national security mission. This is your opportunity to lead and grow in a position that directly enhances America's critical operations. Be part of something bigger-apply now and make an impact!
ESSENTIAL RESPONSIBILITIES
Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving electronic, telephonic, or walk-in service requests, and inputting the requests in customer designated system(s).
Overseeing Special Event coordination to include but not limited to providing conference center support and ensuring all logistical activities needed to make these events successful our planned and conducted in a professional manner to support mission objectives.
Oversee management of official travel for customer personnel.
REQUIRED QUALIFICATIONS
4 years' experience in management role overseeing customer-service operations. Certified Customer Service Manager (CCSM); Customer Service Excellence Certification.
PREFFERRED EXPERIENCE
Bachelor's degree in business administration, Communications, Public Relations, or a related field.

Compensation Details:

$125,000 to $175,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Retirement benefits (including 401(k) matching)

  • Educational reimbursement

  • Parental leave

  • Employee stock purchase plan

  • Tax-saving options

  • Disability and life insurance

  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

08/27/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.

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