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Customer Excellence Manager Jobs in Virginia (NOW HIRING)

ASSA ABLOY

Regional Sales Manager

Chesapeake, VA

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Arlington, VA

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Salem, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Manassas, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Manassas, VA

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Arlington, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Salem, VA

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Chesapeake, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Colonial Heights, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

ASSA ABLOY

Regional Sales Manager

Colonial Heights, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance ... Collaborate with Customer Excellence, Operations, and Leadership teams to deliver exceptional ...

United Scrap Metal Inc

Office Administrator

Richmond, VA · On-site

$50K - $52K/yr

The Customer Excellence Support; supports executing timely customer related requests and a ... Communicates with the manager and customers on job or deadline issues * Establishes a positive ...

United Scrap Metal, Inc.

Office Administrator

Richmond, VA · On-site

$17.75 - $24.50/hr

The Customer Excellence Support; supports executing timely customer related requests and a ... Communicates with the manager and customers on job or deadline issues * Establishes a positive ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Manage, mentor, and hold the call center team accountable to high-performance standards through ... Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every ...

Curbell, Inc.

Outside Sales Representative

Ashland, VA · On-site

$47K - $70K/yr

Planning /Organizing/Project Management * Customer Excellence * Relationships, Influence & Problem Resolution Job Specific Requirements *Ability to proactively manage and grow a pipeline of new ...

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Showing results 1-20

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Virginia

Customer Excellence Manager information

See Virginia salary details

$32.7K

$65.5K

$106.1K

How much do customer excellence manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer excellence manager in Virginia is $65,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $77,300.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What are popular job titles related to Customer Excellence Manager jobs in Virginia?

For Customer Excellence Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Virginia look for?

The top searched job categories for Customer Excellence Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Excellence Manager jobs?

Cities in Virginia with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,535 per year, or $31.5 per hour.

Operational Excellence Manager

Socket.dev

Virginia Beach, VA • On-site

$77 - $94/hr

Other

Posted 2 days ago

New

Key responsibilities

  • Lead and manage continuous improvement initiatives in a manufacturing environment.

  • Work directly with production teams to implement process improvements and standard work.

  • Identify process inefficiencies, develop corrective actions, and analyze operational data to support decision-making.

Job description

Operational Excellence Manager

Location: Virginia Beach, VA
Job Type: Full-Time
Starting Salary: $85,000/year (higher depending on experience)

Position Overview

We are seeking an Operational Excellence Manager to lead continuous improvement efforts in a manufacturing environment. This position will identify process inefficiencies, reduce waste, improve productivity, and implement sustainable solutions using Lean Manufacturing, Six Sigma, Kaizen, and structured problem-solving.

The ideal candidate is a hands‑on leader who can work directly with production teams, analyze operational data, and turn improvement opportunities into measurable results.

Key Responsibilities

  • Lead and manage continuous improvement initiatives aligned with operational goals.
  • Partner with manufacturing and operations leaders to improve productivity, labor efficiency, quality, safety, cycle time, and cost.
  • Identify bottlenecks, waste, and process inefficiencies and develop sustainable corrective actions.
  • Facilitate Kaizen events, process improvement workshops, and root‑cause analysis.
  • Apply Lean Manufacturing, Six Sigma, value stream mapping, and change‑management methods.
  • Work directly with production teams to implement process improvements and standard work.
  • Train, coach, and mentor employees on continuous improvement tools and practices.
  • Establish and monitor KPIs to measure improvement results and program effectiveness.
  • Analyze operational data and use findings to support decisions and action plans.
  • Present project results, recommendations, and progress to plant and senior leadership.
  • Develop strategies to increase employee participation and accountability in improvement initiatives.
  • Identify opportunities for workflow improvements, labor efficiency, and capital investment.
  • Support improvement activities across multiple shifts as needed.
  • Ensure all initiatives support safety, quality, customer satisfaction, and operational excellence.

Qualifications

  • Bachelor’s degree in Industrial Engineering, Operations Management, Business Management, Manufacturing Engineering, or a related field; equivalent experience considered.
  • 5+ years of experience leading or implementing continuous improvement initiatives in manufacturing.
  • Experience in engineer‑to‑order, fabrication, industrial, or manufacturing operations preferred.
  • Lean Manufacturing, Six Sigma, or Continuous Improvement certification strongly preferred.
  • Proven ability to deliver measurable results through process improvement projects.
  • Strong knowledge of Lean principles, value stream mapping, root cause analysis, Kaizen, and change management.
  • Ability to collect, analyze, and interpret operational data.
  • Strong leadership, project management, facilitation, presentation, and training skills.
  • Excellent communication and organizational skills.
  • Self‑motivated with strong problem‑solving abilities.
  • Advanced proficiency with Microsoft Office.
  • Ability to manage multiple priorities and meet deadlines in a fast‑paced manufacturing environment.
  • Strong commitment to safety, quality, accountability, and continuous improvement.

Work Environment

  • Regularly walk and interact with teams on the manufacturing floor.
  • Ability to stand, bend, and move throughout production areas.
  • Ability to occasionally lift up to 50 lbs.
  • Ability to support multiple shifts and work flexible hours when improvement activities require it.
  • Comfortable working in both office and manufacturing environments.
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