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Customer Excellence Manager Jobs in Virginia (NOW HIRING)

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

Customer Excellence Specialist Location: Arlington, US Job Family: Supply & Logistics Country ... Strong background in cross-functional project management, working with teams across various ...

MetroStar

Project Manager (6677)

Reston, VA · On-site

$92K - $119K/yr

Proven success implementing program improvements to enhance quality and customer excellence * Managing multi-channel customer communications for system changes, upgrades, decommissions, and other ...

Moog, Inc.

Materials Manager

Blacksburg, VA

$70K - $100K/yr

Materials Excellence Manager Work Schedule: Onsite - Blacksburg, VA Materials Manager Moog Inc ... support customer delivery commitments. * Investigate and resolve inconsistencies with in-house ...

Moog, Inc.

Materials Manager

Blacksburg, VA · On-site

$70K - $100K/yr

Materials Excellence Manager Work Schedule: Onsite - Blacksburg, VA Materials Manager Moog Inc ... support customer delivery commitments. * Investigate and resolve inconsistencies with in-house ...

Moog

Materials Manager

Blacksburg, VA · On-site

$70K - $100K/yr

Materials Excellence Manager Work Schedule: Onsite - Blacksburg, VA Materials Manager Moog Inc ... support customer delivery commitments. * Investigate and resolve inconsistencies with in-house ...

Moog, Inc.

Materials Manager

Blacksburg, VA · On-site

$70K - $100K/yr

Materials Excellence Manager Work Schedule: Onsite - Blacksburg, VA Materials Manager Moog Inc ... support customer delivery commitments. * Investigate and resolve inconsistencies with in-house ...

MetroStar

Project Manager (6677)

Reston, VA · On-site

$92K - $119K/yr

Proven success implementing program improvements to enhance quality and customer excellence * Managing multi-channel customer communications for system changes, upgrades, decommissions, and other ...

United Scrap Metal

Office Administrator

Richmond, VA · On-site

$17.75 - $24.50/hr

The Customer Excellence Support; supports executing timely customer related requests and a ... Communicates with the manager and customers on job or deadline issues * Establishes a positive ...

United Scrap Metal Inc

Office Administrator

Richmond, VA · On-site

$50K - $52K/yr

The Customer Excellence Support; supports executing timely customer related requests and a ... Communicates with the manager and customers on job or deadline issues * Establishes a positive ...

United Scrap Metal Inc

Office Administrator

Richmond, VA · On-site

$50K - $52K/yr

The Customer Excellence Support; supports executing timely customer related requests and a ... Communicates with the manager and customers on job or deadline issues * Establishes a positive ...

Curbell, Inc.

Outside Sales Representative

Ashland, VA

$47K - $70K/yr

Planning /Organizing/Project Management * Customer Excellence * Relationships, Influence & Problem Resolution Job Specific Requirements *Ability to proactively manage and grow a pipeline of new ...

JLL

Project Manager

Arlington, VA · On-site

Reporting to the BMO Process Excellence Manager, you will work closely with the product owner and ... UAT) across customers, service delivery partners, and internal teams * Support product ...

Curbell, Inc.

Outside Sales Representative

Ashland, VA · On-site

$22.64 - $33.96/hr

Planning /Organizing/Project Management * Customer Excellence * Relationships, Influence & Problem Resolution Job Specific Requirements *Ability to proactively manage and grow a pipeline of new ...

PetSuites

Customer Service Supervisor

Chesapeake, VA · On-site

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

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Showing results 1-20

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Virginia

Customer Excellence Manager information

See Virginia salary details

$32.7K

$65.5K

$106.1K

How much do customer excellence manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer excellence manager in Virginia is $65,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $77,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
What are popular job titles related to Customer Excellence Manager jobs in Virginia? For Customer Excellence Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Excellence Manager jobs in Virginia look for? The top searched job categories for Customer Excellence Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Excellence Manager jobs? Cities in Virginia with the most Customer Excellence Manager job openings:
Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,535 per year, or $31.5 per hour.

Customer Excellence Specialist

Coloplast

Arlington, VA • On-site

$19.50 - $26/hr

Other

Re-posted 2 days ago

Job description


Customer Excellence Specialist
Location:


Arlington, US

Job Family:
Supply & Logistics
Country/Region:
United States

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This role plays a pivotal part in streamlining processes, improving reporting accuracy, and enhancing internal collaboration. The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth.

Major Areas of Accountability

  • Collaborate in designing and executing customer experience strategies that improve satisfaction, retention, and engagement
  • Track and analyze customer engagement metrics and sales data to identify trends and opportunities for growth
  • Contribute to high-priority sales initiatives by working cross-functionally with internal teams aligned to key strategic goals
  • Drive process improvement projects aimed at increasing efficiency and elevating customer experience
  • Assist in the development and delivery of training programs to equip customer-facing teams with tools for exceptional service
  • Provide analytical insights to support data-driven decision-making and enhance operational performance
  • Kerecis employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
  • Other job duties as assigned

Basic Qualifications

  • Bachelor's degree from an accredited college or university in engineering, information systems, business management, or similar field
  • 2+ years of professional experience or a master's degree from an accredited college or university
  • Strong background in cross-functional project management, working with teams across various departments
  • Data-driven mindset with the ability to interpret and act on operational data
  • Proven problem-solving skills with sound business judgment
  • Effective cross-functional collaboration skills, with experience supporting strategic initiatives

Preferred Qualifications

  • Proficiency with data analysis tools (e.g., Excel, PowerBI, Python, R, or similar)
  • Experience in a fast-paced, customer-centric environment - such as customer operations or a related environment

This job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary. Kerecis is an Equal Opportunity Employer.

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