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Customer Engineering Services Jobs in Washington

SOSi

Chief of Engineering

Reston, VA · On-site

... and services integrators in the defense and government services industry. We deliver tailored ... May have to obtain and maintain a Public Trust or Secret clearance (depending on customer)

SOSi

Chief of Engineering

Reston, VA · On-site

... and services integrators in the defense and government services industry. We deliver tailored ... May have to obtain and maintain a Public Trust or Secret clearance (depending on customer)

Bridge Core (BCore)

SME Network Engineer

Chantilly, VA · On-site

$120 - $160/hr

Enterprise Computing Engineering services include modern application technology with containerized solutions and orchestrated workflow that function both on customer premises, and via remote Cloud ...

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All JobsCustomer Engineering Services JobsCustomer Engineering Services Jobs in Washington

Customer Engineering Services information

See Washington salary details

$44.2K

$89K

$122.9K

How much do customer engineering services jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer engineering services in Washington is $88,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What is customer engineering services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.

How does a customer engineering services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer engineering services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are popular job titles related to Customer Engineering Services jobs in Washington?

For Customer Engineering Services jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Engineering Services jobs in Washington look for?

The top searched job categories for Customer Engineering Services jobs in Washington are:

Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $88,987 per year, or $42.8 per hour.

Forward Deployed Engineering Manager, FDE US Government

Amazon

Arlington, VA

Full-time

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,147 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Application deadline: Sep 6, 2026
A Forward Deployed Engineering Manager (FDE Manager) leads a pod of FDEs embedded within strategic enterprise customers, owning delivery execution, engineering quality, and team development for their scope. FDE Managers own pod-level outcomes - they ensure their team delivers production AI systems that meet customer expectations, develop their engineers' careers, and contribute to the broader FDE practice's engineering standards.
FDE Managers operate at pod/multi-pod scope.

They lead 5-15 engineers, own technical delivery across one or more concurrent customer engagements, and define what "great" looks like for their team. They represent the FDE team to customer engineering leaders and AWS stakeholders, balancing delivery execution with people development.
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active TS/SCI clearance with Polygraph.


Key job responsibilities
Lead FDE pod delivery.
- Own delivery across one or more customer engagements. Staff and structure the team for optimal customer coverage.

Define execution cadences and ensure consistent engineering quality across active programs. Requires up to 25% travel.
Guide technical direction.


- Provide technical oversight for customer AI programs within your scope. Review architecture decisions and ensure alignment with customer needs and AWS best practices. Resolve technical blockers and escalate strategically when needed.


Own production excellence for your team.
- Ensure operational standards, evaluation frameworks, and production readiness criteria are met for AI systems your team builds. Drive improvements that raise the operational bar within your scope.


Build and develop the team.
- Hire, develop, and retain FDE talent. Coach junior FDEs toward independence and career growth.

Drive performance management and create development plans. Contribute to hiring bar and calibration standards.
Accelerate customer adoption.


- Identify opportunities to expand AI adoption within your customer engagements. Ensure learnings are codified into reusable patterns and fed back into the broader FDE practice.
10047
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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