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Customer Service Reps Jobs in Washington (NOW HIRING)

High's

Customer Service Representatives/Cashiers

Deale, MD · On-site

$15 - $16.50/hr

Customer Service Representatives/Cashiers Store 24 - Deale, MD 20751 Overview Salary Range $15.00 - $16.50 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None ...

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Customer Service Reps information

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How much do customer service reps jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service reps in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Reps vs Call Center Agents?

AspectCustomer Service RepsCall Center Agents
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma or equivalent; training provided on call handling
Work EnvironmentOffice settings, retail stores, or remoteCall centers, customer support centers, or remote
Industry UsageRetail, banking, healthcare, techTelecommunications, tech support, sales
Primary FocusHandling customer inquiries, resolving issues, providing product infoAnswering calls, troubleshooting, sales, and support

Customer Service Reps and Call Center Agents both focus on assisting customers, but Customer Service Reps often handle a broader range of customer interactions across various channels, while Call Center Agents primarily manage inbound or outbound calls. Both roles require similar credentials and are common in many industries, with differences mainly in work environment and specific job functions.

Is remote customer service representative a stressful job?

Remote customer service representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. The job requires strong communication skills, patience, and the ability to work independently in a home environment, which can contribute to stress levels depending on individual resilience and workload management. Proper training and support can help mitigate some stress factors associated with the role.

What does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to document interactions and track issues.

What are popular job titles related to Customer Service Reps jobs in Washington?

For Customer Service Reps jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Service Reps jobs in Washington look for?

The top searched job categories for Customer Service Reps jobs in Washington are:

What cities in Washington are hiring for Customer Service Reps jobs?

Cities in Washington with the most Customer Service Reps job openings:

Customer Service Reps jobs near you
Infographic showing various Customer Service Reps job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

CUSTOMER SERVICE REPRESENTATIVES

Chantilly, VA • On-site

The Net America Corporation
IT Services • 11 - 50 employees
Learn more about The Net America Corporationexternal

$16.50 - $22.25/hr

Full-time

Re-posted 27 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

Job Description

The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following:

  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
  • Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
  • Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
  • Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
  • Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
  • Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation.
  • Other duties as assigned
Qualifications
  • ***Call Center experience***
  • High School Diploma
  • Ability to identify problems, troubleshoot and be a problem solver
  • Quality focus. Ability to conduct thorough analysis
  • Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
  • Customer service focus
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
  • Good verbal, listening and written communications abilities
  • Positive and confident telephone skills
  • Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
  • Efficient keyboarding/typing skills
  • Knowledgeable of IT help desk concepts and procedures
  • Displays professionalism and strong interpersonal abilities
Additional Information

The net.America Corporation offers a generous comprehensive benefits package.  We look forward to receiving your application!  The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.

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