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Customer Engineering Services Jobs in Washington

Dell GmbH

Federal Customer Program Manager

Mclean, VA · On-site

$140 - $190/hr

As the primary customer interface, this leader drives cross-functional alignment across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management.

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Customer Engineering Services information

See Washington salary details

$44.2K

$89K

$122.9K

How much do customer engineering services jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer engineering services in Washington is $88,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What is customer engineering services?

Customer Engineering Services (CES) refer to a range of technical support and solutions provided to customers who use a company's products or systems. These services typically involve installation, maintenance, troubleshooting, and optimization to ensure the customer's equipment operates efficiently. CES professionals work directly with clients to resolve technical issues, provide training, and implement upgrades, often acting as a bridge between the customer and the engineering or product development teams. Their goal is to enhance customer satisfaction by ensuring reliable product performance and rapid problem resolution.

How does a customer engineering services professional typically collaborate with both clients and internal teams to resolve technical issues?

Customer Engineering Services professionals act as a vital link between clients and internal engineering or product teams. They communicate directly with customers to understand technical challenges, diagnose issues, and gather detailed feedback. Internally, they relay this information to relevant teams, helping prioritize fixes and improvements while keeping clients regularly updated on progress. This role requires strong interpersonal skills and technical acumen to ensure effective collaboration and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer engineering services professional, and why are they important?

To thrive as a Customer Engineering Services professional, you need strong technical troubleshooting abilities, a background in engineering or IT, and often a relevant degree or technical certification. Familiarity with diagnostic software, ticketing systems, and industry-standard hardware or software platforms is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address client issues and build positive relationships. These skills are essential for delivering timely solutions, maintaining customer satisfaction, and ensuring smooth operation of clients' technical systems.

What is the difference between Customer Engineering Services vs Customer Support Specialist?

AspectCustomer Engineering ServicesCustomer Support Specialist
CredentialsTechnical degrees, certifications in networking, hardware, or softwareCustomer service or support certifications, sometimes technical knowledge
Work EnvironmentOn-site or technical environments, often involved in installations and troubleshootingCall centers, help desks, remote support
Employer & IndustryTech companies, hardware/software providers, IT servicesBroadly across industries, including tech, retail, telecom

Customer Engineering Services focus on technical solutions, installations, and complex troubleshooting, often requiring specialized certifications. Customer Support Specialists handle general customer inquiries, troubleshooting, and issue resolution, typically in a support or call center setting. While both roles involve assisting customers, Customer Engineering Services are more technical and hands-on, whereas Customer Support Specialists focus on customer communication and problem-solving.

What are popular job titles related to Customer Engineering Services jobs in Washington?

For Customer Engineering Services jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Engineering Services jobs in Washington look for?

The top searched job categories for Customer Engineering Services jobs in Washington are:

Customer Engineering Services jobs near you
Infographic showing various Customer Engineering Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $88,987 per year, or $42.8 per hour.

Federal Customer Program Manager

Dell GmbH

Mclean, VA • On-site

$140 - $190/hr

Other

Posted 4 days ago

Key responsibilities

  • Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed.

  • Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements.

  • Coordinate across various departments to align deliverables and timelines, and manage contract deliverables, records, and compliance.

Job description

Federal Customer Program Manager Summary

The Federal Customer Program Manager leads the end-to-end delivery of complex IT programs for Federal customers, spanning hardware, software, services, facilities, security, and supply chain. This role has a strong focus on hardware configuration and fulfillment, supply chain planning, and order management, ensuring all contractual, technical, and regulatory requirements are met while delivering on time and on budget.

As the primary customer interface, this leader drives cross-functional alignment across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management. They oversee solution build, integration, testing, deployment, and operational handoff; manage contract deliverables and records; capture lessons learned; and identify follow-on needs and new business opportunities in partnership with the Account Team.

Key Responsibilities
  • Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed.
  • Manage and develop the program team, providing oversight of day-to-day engineering, administrative, and logistics activities.
  • Run program governance (steering committees, working groups) and maintain integrated plans, milestones, and dependencies.
  • Coordinate across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management to align deliverables and timelines.
  • Own scope, schedule, and budget, including forecasting, cost tracking, and managing changes to protect margins and outcomes.
  • Identify and mitigate program risks and dependencies, with particular focus on supply chain constraints, component availability, and logistics.
  • Serve as primary point of contact for internal and external stakeholders; provide clear executive-ready status reporting and manage customer expectations.
  • Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements.
  • Ensure all contract deliverables (including CDRLs) are compliant, submitted on time, and fully traceable to delivered hardware and documentation, with proper document control and records management.
  • Capture and apply lessons learned and best practices to drive continuous improvement across engagements.
  • Identify follow-on customer needs and new business opportunities and collaborate with the Account Team on pipeline and capture activities.
Qualifications
  • Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or related field; advanced degree a plus.
  • 8–12 years of experience in program or project management delivering complex IT infrastructure or solutions, ideally for Federal or public sector customers.
  • Demonstrated experience leading cross-functional programs involving hardware, software, services, and logistics/supply chain.
  • Strong understanding of Federal environments, including contracts, CDRLs, and relevant security/compliance requirements.
  • Proven track record managing multi-million-dollar programs, executive stakeholders, and aggressive timelines.
  • Excellent communication, stakeholder management, and executive reporting skills.
  • Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL) preferred.
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