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Customer Engagement Manager Jobs in Riverside, CA

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. #LI-BS1 Equal Pay Act Statement We aim to pay our 'ITT'ers ...

Durofix Inc

Be Seen First

Senior Ecommerce Manager

Rancho Cucamonga, CA · On-site

$65K - $70K/yr

Expertise in managing key ecommerce platforms and leveraging advanced analytics is essential to optimize customer engagement and sales performance. Responsibilities * Lead cross-functional teams to ...

Durofix Inc

Be Seen First

Senior Ecommerce Manager

Rancho Cucamonga, CA · On-site

$65K - $70K/yr

Expertise in managing key ecommerce platforms and leveraging advanced analytics is essential to optimize customer engagement and sales performance. Responsibilities * Lead cross-functional teams to ...

Regal Executive Search

Accountant Senior Tax

Brea, CA · On-site

$84K - $108K/yr

A service mentality and excellent customer service skills. * Ability to work independently on assignments and address issues or questions with engagement manager or partner * Strong time management ...

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All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Riverside, CA

Customer Engagement Manager information

See Riverside, CA salary details

$36K

$102.4K

$177.4K

How much do customer engagement manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer engagement manager in Riverside, CA is $102,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $128,300.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
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Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,368 per year, or $49.2 per hour.

Customer Program Manager

ITT Inc. - English US

Irvine, CA • On-site

$132K - $198K/yr

Other

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

About ITT:
ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C'treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.
Essential Responsibilities
  • Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
  • Develops creative strategies to bridge customers' needs to ITT business practices.
  • Builds influential relationships with internal stakeholders and customers through performance and execution.
  • Partners with sales team to support account strategy and drive sales growth.
  • Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
  • Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
  • Monitors performance and progress, identifies potential risks and drives corrective action as required.
  • Communicates program status to key stakeholders, both internally and customer contacts.
  • Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
  • Defines and monitors key performance indicators to measure program success.
  • Identifies potential risks to stated deliverables, drives mitigation strategies proactively.

Position Requirements
  • Technical Degree with 5+ years aerospace or defense technical customer management experience
  • Demonstrated ability to lead programs or projects in an unstructured environment.
  • Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
  • Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
  • Ability to gather data, analyze program performance, manage risks and drive improvements.
  • Polished presentation and communication skills
  • Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
  • Strong SAP competence
  • Demonstrated customer engagement and program management experience.
  • Ability to travel as required to support customers, 10% estimated.

#LI-BS1
Equal Pay Act Statement
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
Annual Salary is from $132,600.00 to $198,200.00, plus benefits & incentive plans.

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