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Customer Engagement Manager Jobs in Riverside, CA

Yami

Marketing Lead, Customer Engagement

Brea, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Engagement Strategies: * Lead customer acquisition and retention efforts through ... Strong organizational and project management skills with experience coordinating cross-departmental ...

ERPA

Principal Workday Engagement Manager

Ontario, CA · On-site +1

Our Principal Engagement Manager plays a critical role in building lasting relationships with ERPA ... Ensure customer satisfaction remains exceptional and customers are referenceable Experience and ...

Yami

Marketing Lead, Customer Engagement

Brea, CA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Engagement Strategies: \n \n * Lead customer acquisition and retention efforts through ... Strong organizational and project management skills with experience coordinating cross ...

Torchstar

B2B CRM & Customer Retention Manager

Eastvale, CA · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor email deliverability, unsubscribes, bounces, and customer engagement. Customer Relationship Management * Proactively contact key customers through personalized email, phone, and other ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA

  • Medical

  • Retirement

  • PTO

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. #LI-BS1 We aim to pay our ITTers fairly and competitively in ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA

  • Medical

  • Retirement

  • PTO

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. Location: preferred location is Irvine, CA surrounding area ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

  • Medical

  • Retirement

  • PTO

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. #LI-BS1 Equal Pay Act StatementWe aim to pay our 'ITT'ers ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

  • Medical

  • Retirement

  • PTO

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. Location: preferred location is Irvine, CA surrounding area ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

  • Medical

  • Retirement

  • PTO

Demonstrated customer engagement and program management experience. * Ability to travel as required to support customers, 10% estimated. Location: preferred location is Irvine, CA surrounding area ...

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All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Riverside, CA

Customer Engagement Manager information

See Riverside, CA salary details

$36K

$102.4K

$177.4K

How much do customer engagement manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer engagement manager in Riverside, CA is $102,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $128,300.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
More about Customer Engagement Manager jobs

What job categories do people searching Customer Engagement Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Engagement Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Engagement Manager jobs?

Cities near Riverside, CA with the most Customer Engagement Manager job openings:

Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,368 per year, or $49.2 per hour.

Section Manager II, Customer Engagement

Orange County Transportation Authority

Orange, CA • On-site

$117K/yr

Full-time

Posted 22 days ago

Orange County Transportation Authority rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 846 rated public administrative organizations

Job description

Job Description
Section Manager II - Customer Engagement
Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channels; administers customer relationship management (CRM); and provides data-driven customer experience reports and improvements.
This is an exempt position in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications.
This posting will remain open until a candidate is selected.
What You'll Do
  • Lead OCTA's Customer Engagement team, Customer Information Center, and customer service operations.
  • Oversee customer communications, CRM, reporting, and service improvement initiatives.
  • Manage staff, contracts, budgets, and cross-department collaboration.
  • Prepare reports for leadership and Board members.
  • Analyze customer feedback and performance metrics.

What We're Looking For
  • Bachelor's degree or equivalent combination of education and experience.
  • Five years of customer relations experience, including two years of supervision.
  • CRM experience (Salesforce preferred) and strong leadership and communication skills.

Why you'll Love it Here
  • Lead initiatives that improve the customer experience.
  • Make a meaningful impact serving the community.
  • Collaborative team environment with meaningful cross-agency partnerships.
  • Help keep Orange County moving-for everyone.

Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA's programs.
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

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