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Customer Engagement Manager Jobs in Reston, VA (NOW HIRING)

DFND Security

Engagement Manager / Owner

Washington, DC · On-site

We are looking for Oracle/Cerner Engagement / Client Relationship owners for a position expected to ... customer that comply with Oracle methodologies and practices. Performs standard duties and tasks ...

Booz Allen Hamilton, Inc.

DFIR Engagement Manager

Mclean, VA · On-site

$69K - $158K/yr

DFIR Engagement Manager The Opportunity : You know that project managers touch every single part of ... Ability to read, stay ahead of, and de-escalate customers in crisis scenarios while guiding towards ...

Booz Allen Hamilton

DFIR Engagement Manager

Mclean, VA

$69K - $158K/yr

DFIR Engagement Manager The Opportunity: You know that project managers touch every single part of ... Ability to read, stay ahead of, and de-escalate customers in crisis scenarios while guiding towards ...

Medallia

Client Services, Engagement Manager

Mclean, VA · On-site

$101K - $146K/yr

At Medallia, the Engagement Manager (EM) is the strategic architect of the customer relationship. You are responsible for the delivery, health, satisfaction, and long-term value realization of our ...

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Customer Engagement Manager information

See Reston, VA salary details

$36K

$102.3K

$177.2K

How much do customer engagement manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer engagement manager in Reston, VA is $102,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $128,200.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
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Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $102,082 per year, or $49.1 per hour.

Engagement Manager / Owner

DFND Security

Washington, DC • On-site

Other

Posted 21 days ago

Job description

We are looking for Oracle/Cerner Engagement / Client Relationship owners for a position expected to be hybrid and long term.

We are only interested in candidates eligble for a top secret clearance.

More details are below.

Intermediate consulting position operating independently with some assistance and 
guidance to provide quality work products to a project team or customer that comply with 
Oracle methodologies and practices. Performs standard duties and tasks with some 
variation to implement Oracle products and technology to meet customer specifications. 
Standard assignments are accomplished without assistance by exercising independent 
judgment, within defined policies and processes, to deliver functional and technical 
solutions on moderately complex customer engagements. 
Responsibilities 
As a Consultant II, you will, consult with clients on service line workflow, and guide them 
through interdependencies and design decision impacts. You will provide solution 
oversight, direction and expertise to stakeholders. You will drive client-specific solution 
configuration design to meet workflow requirements and make recommendations to 
clients. You will mitigate solution risks and issues. You will execute workflow and process 
improvement strategies. You will lead client meetings and events. You will drive internal 
team initiatives. " 


WORK EXPERIENCE 
At least 6 years total combined related work experience and completed higher education, 
including: 
At least 1 year healthcare information technology (HCIT) consulting, HCIT support and/or 
other client-facing or information technology (IT) solution work experience 
At least 5 years additional work experience directly related to the duties of the job and/or 
completed higher education 

EXPECTATIONS 
Willing to travel up to 100% as needed 
Willing to work additional or irregular hours as needed and allowed by local regulations 
Work in accordance with corporate and organizational security policies and procedures, 
understand personal role in safeguarding corporate and client assets, and take appropriate 
action to prevent and report any compromises of security within scope of position 
Perform other responsibilities as assigned 

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