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Customer Engagement Manager Jobs in Reston, VA (NOW HIRING)

Workday

Engagement Manager, AI Practice

Reston, VA · On-site

We're obsessed with making hard work pay off, for our people, our customers, and the world around ... About the Role As a Engagement Manager on the AI Practice team, you will own the end-to-end ...

LexisNexis

Audience Engagement Manager

Washington, DC · Hybrid

$114K - $190K/yr

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries ... engagement manager who can help deepen and grow subscriber engagement with our journalism. The ...

Workday

Engagement Manager, AI Practice

Mclean, VA · On-site

We're obsessed with making hard work pay off, for our people, our customers, and the world around ... About the Role As a Engagement Manager on the AI Practice team, you will own the end-to-end ...

RELX

Audience Engagement Manager

Washington, DC · Hybrid

$114K - $190K/yr

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries ... engagement manager who can help deepen and grow subscriber engagement with our journalism. The ...

Booz Allen Hamilton, Inc.

DFIR Engagement Manager

Mclean, VA · On-site

$69K - $158K/yr

DFIR Engagement Manager The Opportunity : You know that project managers touch every single part of ... Ability to read, stay ahead of, and de-escalate customers in crisis scenarios while guiding towards ...

Booz Allen Hamilton

DFIR Engagement Manager

Mclean, VA · On-site

$69K - $158K/yr

DFIR Engagement Manager The Opportunity : You know that project managers touch every single part of ... Ability to read, stay ahead of, and de-escalate customers in crisis scenarios while guiding towards ...

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Showing results 21-40

All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Reston, VA

Customer Engagement Manager information

See Reston, VA salary details

$35.9K

$102.1K

$176.9K

How much do customer engagement manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer engagement manager in Reston, VA is $102,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
What job categories do people searching Customer Engagement Manager jobs in Reston, VA look for? The top searched job categories for Customer Engagement Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Engagement Manager jobs? Cities near Reston, VA with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,082 per year, or $49.1 per hour.

Customer Engagement Specialist - Maryland/DC

Sciton

Washington, DC • On-site

$70K - $80K/yr

Full-time, Part-time

Retirement

Re-posted 16 days ago

Job description

Customer Engagement Specialist - Maryland/DC
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
Territory & Travel Requirements
This role requires 40-60% travel across a multi-city/region territory, with overnight travel expected 1-2 times per week.
Key Responsibilities
Outbound Prospecting & Engagement
  • Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
  • Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
  • Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing.
  • Navigate gatekeepers and engage decision-makers professionally and confidently.

Lead Qualification & Handoff
  • Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
  • Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
  • Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
  • Ensure timely and clean handoff to maximize conversion rates and rep productivity.

Pipeline Support & Activity Management
  • Maintain consistent outbound activity levels aligned with performance expectations.
  • Track follow-up cadence and engagement history to ensure no opportunity is missed.
  • Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

Qualifications
  • Bachelor's degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
  • 1-3 years of experience in a sales, specifically outside sales (medical device or technology sales preferred).
  • Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
  • Self-motivated, goal-oriented, and resilient under pressure.
  • Excellent organization and time-management skills.
  • Experience with Salesforce CRM or similar platforms preferred.
  • Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

Position Impact
The Customer Engagement Specialist is the engine of the sales pipeline - driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Compensation and Benefits
The salary range for this position is $70k - $80k, with the potential to earn up to $100 -$125k in total compensation (OTE). In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Customer Engagement Specialist (CES)
LOCATION Maryland/DC
Pay Range: $70,000 - $80,000 per hour

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