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Customer Engagement Manager Jobs in Reston, VA (NOW HIRING)

Georgetown University

Engagement Manager

Washington, DC · On-site

$103K - $202K/yr

Requirements Job Overview The Engagement Manager is the lead trusted advisor for university ... IT customer service or Business Analyst role is preferred * Experience working in a management ...

Censeo Consulting Group

Engagement Manager

Washington, DC · On-site

$150K - $190K/yr

As an Engagement Manager with Censeo, you will play an important role as an acting project and ... Acting as the senior customer contact for program activities and leading program review sessions ...

Politico

Customer Engagement Specialist

Arlington, VA · On-site

This role is a part of the Customer Success function of Professional Subscriptions business but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused ...

Socket.dev

Strategic Engagement Manager

Reston, VA · On-site

$120 - $170/hr

Research market trends, customer needs, competitive positioning, and industry developments to support strategic decision‑making. * Develop reports, dashboards, presentations, and recommendations ...

New

Politico

Customer Engagement Specialist

Arlington, VA · On-site

This role is a part of the Customer Success function of Professional Subscriptions business but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused ...

Cubic Corporation

Site Engagement Lead

Ashburn, VA · On-site

The Site Engagement Manager develops strong working relationships with customer personnel and serves as the operational link between deployed field teams and the Program Management Office, ensuring ...

Blue Star Families

Site Engagement Lead

Ashburn, VA · On-site

The Site Engagement Manager develops strong working relationships with customer personnel and serves as the operational link between deployed field teams and the Program Management Office, ensuring ...

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements, project objectives, and account strategies to deliver value to national security clients. As ...

Air

Engagement Manager - FedCiv

Arlington, VA

Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements, project objectives, and account strategies to deliver value to national security clients. As ...

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements, project objectives, and account strategies to deliver value to national security clients. As ...

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All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Reston, VA

Customer Engagement Manager information

See Reston, VA salary details

$35.9K

$102.1K

$176.9K

How much do customer engagement manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer engagement manager in Reston, VA is $102,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
What job categories do people searching Customer Engagement Manager jobs in Reston, VA look for? The top searched job categories for Customer Engagement Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Engagement Manager jobs? Cities near Reston, VA with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,082 per year, or $49.1 per hour.

Customer Engagement Manager

Bridge Core (BCore)

Herndon, VA • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

OverviewCustomer Engagement Manager Herndon, VATS/SCI with Poly 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting customer missions as a Customer Engagement Manager in Herndon, Virginia.

Responsibilities
  • Deliver engaging product training sessions and onboarding programs for end users and stakeholders
  • Conduct product demonstrations for new and existing customers, clearly articulating features, functionality, and value
  • Serve as the first point of contact for tier 1 customer support inquiries, troubleshooting issues and escalating as appropriate
  • Build and maintain strong relationships with government clients to drive adoption, satisfaction, and retention
  • Document and track support tickets, training activities, and customer interactions using CRM or ticketing systems
  • Develop and maintain training materials, user guides, FAQs, and other customer-facing documentation
  • Collaborate with internal teams including product, engineering, and program management to communicate customer feedback and resolve issues
Qualifications

Required Qualifications:   

  • 2+ years of experience in a customer success, training, or technical support role
  • Strong verbal and written communication skills with the ability to present to diverse audiences
  • Experience delivering software training or product demonstrations, preferably in a government or enterprise environment
  • Ability to troubleshoot and resolve basic technical issues in a professional and timely manner
  • Proficiency with Microsoft Office Suite and familiarity with CRM or helpdesk platforms 
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a deadline-driven environment
  • Familiarity with SaaS platforms or web-based enterprise software
  • Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS

Desired Qualifications:

  • Familiarity with SaaS platforms or web-based enterprise software
  • Experience creating training content using tools such as PowerPoint, SharePoint, or an LMS
  • Bachelor's degree in Communications, Business, Information Technology, or a related field
What you can expect from us
  • The expected salary range within the Washington, DC metropolitan area is: $120,000 - 140,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
  • Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Employment Type: FULL_TIME

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