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Client Engagement Manager Jobs in Reston, VA (NOW HIRING)

Freddie Mac

Client Engagement Lead

Mclean, VA · On-site

The Client Engagement Lead ensures client perspectives are represented throughout strategic ... Define and manage engagement metrics, customer sentiment indicators, feedback trends, and adoption ...

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

We seek driven, outcome-oriented Engagement Managers to join our client delivery team. Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements ...

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

We seek driven, outcome-oriented Engagement Managers to join our client delivery team. Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements ...

Air

Engagement Manager - FedCiv

Arlington, VA · On-site

We seek driven, outcome-oriented Engagement Managers to join our client delivery team. Engagement Managers lead Govini projects, setting, directing, and executing against customer requirements ...

InnSpace

Principal, Client Engagement

Bethesda, MD · On-site

This role reports tothe Director, Client Engagement and plays a central part in expanding ... Develop and implement a local risk management plan in collaboration with account executives ...

E Logic

Engagement Manager

Washington, DC · Remote

We are seeking an experienced Engagement Manager to lead our support of the DHS Office of Homeland ... Manage client relationships with OHSS leadership and federal staff, representing the contractor in ...

InnSpace

Principal, Client Engagement

Bethesda, MD · On-site

$140K - $200K/yr

This role reports tothe Director, Client Engagement and plays a central part in expanding ... Develop and implement a local risk management plan in collaboration with account executives ...

Medallia

Client Services, Engagement Manager

Mclean, VA · On-site

$101K - $146K/yr

At Medallia, the Engagement Manager (EM) is the strategic architect of the customer relationship ... The EMs ensure that the client's business goals are met through the Medallia platform ...

NFF Inc

Client Engagement Executive

Washington, DC · On-site +1

$75K - $100K/yr

This role is responsible for managing and growing client relationships across commercial & SLED ... The Client Engagement Executive/ Account Manager will maintain account plans, monitor performance ...

One Federal Solution

Engagement Manager

Washington, DC · On-site

One Federal Solution (OFS) is seeking an experienced Engagement Manager to support a potential Government client in Washington, DC. The selected candidate will serve as the senior management lead ...

NFF Inc

Client Engagement Executive

Washington, DC · On-site

$75K - $100K/yr

This role is responsible for managing and growing client relationships across commercial & SLED ... The Client Engagement Executive/ Account Manager will maintain account plans, monitor performance ...

One Federal Solution

Engagement Manager

Washington, DC · On-site

One Federal Solution (OFS) is seeking an experienced Engagement Manager to support a potential Government client in Washington, DC. The selected candidate will serve as the senior management lead ...

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Client Engagement Manager information

See Reston, VA salary details

$36K

$102.3K

$177.2K

How much do client engagement manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client engagement manager in Reston, VA is $102,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $128,200.00 per year, depending on experience, location, and employer.

What is a client engagement manager?

Client Engagement Managers are professionals responsible for building and maintaining strong relationships between a company and its clients. They serve as the main point of contact, ensuring client needs are met and their expectations are managed throughout the business relationship. Their duties often include onboarding new clients, resolving issues, facilitating communication, and working with internal teams to deliver quality service. By fostering loyalty and satisfaction, Client Engagement Managers aim to maximize client retention and support business growth.

What are the key skills and qualifications needed to thrive as a client engagement manager?

To thrive as a Client Engagement Manager, you need a strong background in account management, relationship building, and understanding client needs, usually supported by a degree in business or a related field. Familiarity with CRM systems like Salesforce, project management tools, and sometimes certifications in customer success or project management are commonly required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing complex client interactions. These competencies are essential for building lasting client relationships, driving customer satisfaction, and supporting business growth.

How does a client engagement manager typically collaborate with internal teams to ensure client satisfaction?

Client Engagement Managers work closely with cross-functional teams such as sales, marketing, product development, and customer support to deliver tailored solutions that meet client needs. They often act as the primary liaison, facilitating communication between clients and internal stakeholders to resolve issues quickly and proactively. Regular meetings, detailed reporting, and collaborative planning sessions are common practices to ensure everyone is aligned and that client expectations are consistently met. This collaborative environment not only helps in addressing client concerns efficiently but also fosters long-term client relationships.

What is the difference between Client Engagement Manager vs Account Manager?

AspectClient Engagement ManagerAccount Manager
Primary FocusBuilding and maintaining client relationships, ensuring engagement and satisfactionManaging client accounts, upselling, and renewals
ResponsibilitiesDeveloping engagement strategies, coordinating with teams, enhancing client experienceHandling client requests, managing contracts, achieving sales targets
Work EnvironmentCustomer-centric, collaborative, often in service or consulting industriesSales-driven, client-focused, in various industries including tech and finance
Required SkillsCommunication, relationship management, strategic thinkingSales skills, negotiation, account management experience

While both roles involve client interaction, the Client Engagement Manager primarily focuses on fostering long-term relationships and ensuring client satisfaction, whereas the Account Manager concentrates on managing specific accounts, sales, and renewals. Understanding these differences helps in choosing the right career path or job search focus.

Is a client engagement manager a good career?

A client engagement manager is a valuable role focused on building and maintaining client relationships, often requiring strong communication, problem-solving, and project management skills. It can offer opportunities for career growth, leadership, and industry specialization, with typical work environments in consulting, marketing, or technology sectors.

What are the most commonly searched types of Client Engagement jobs in Reston, VA?

The most popular types of Client Engagement jobs in Reston, VA are:

What are popular job titles related to Client Engagement Manager jobs in Reston, VA?

For Client Engagement Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Client Engagement Manager jobs in Reston, VA look for?

The top searched job categories for Client Engagement Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Client Engagement Manager jobs?

Cities near Reston, VA with the most Client Engagement Manager job openings:

Client Engagement Manager jobs near you
Infographic showing various Client Engagement Manager job openings in Reston, VA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,270 per year, or $49.2 per hour.

Client Engagement Lead

Freddie Mac

Mclean, VA • On-site

Full-time

Re-posted 11 days ago

Freddie Mac rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview
The Client Engagement Lead is a key leader within the Digital division of the Multifamily line of business, responsible for strengthening relationships with lenders, servicers, investors, and other strategic industry partners. This role serves as the bridge between external stakeholders and internal business, product, technology, and operations teams. The Client Engagement Lead ensures client perspectives are represented throughout strategic planning, prioritization, roadmap development, and continuous improvement efforts. By combining market insight, customer feedback, and stakeholder engagement, this role helps ensure strategic decisions are informed by the needs of lenders, servicers, investors, and the broader Multifamily ecosystem.
Our Impact
We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem through an end-to-end network of innovative products, exceptional experiences, and supporting services.
Your Impact
As a Client Engagement Lead, you will strengthen the connection between our organization and the customers we serve, ensuring our products and services evolve in alignment with market needs and customer expectations.
  • Lead Strategic Client Engagement: Develop and execute engagement strategies that strengthen relationships with lenders, servicers, investors, and industry partners.
  • Champion the Voice of the Client: Establish and maintain structured feedback mechanisms that capture customer insights, pain points, emerging needs, and market opportunities. Synthesize findings into actionable recommendations that inform business, product, and technology priorities.
  • Partner with Internal Business Stakeholders: Work closely with business leaders, product teams, operations, customer-facing teams, and executives to ensure client feedback is incorporated into strategic planning, product roadmaps, operational improvements, and investment decisions.
  • Drive Roadmap Transparency: Partner with Product and Technology teams to provide customers with clear visibility into product strategy, roadmap priorities, upcoming enhancements, and future capabilities.
  • Lead External Councils and Advisory Forums: Own the strategy, planning, facilitation, and continuous improvement of lender councils and forums, user groups, and other stakeholder engagement programs.
  • Deliver Market Intelligence: Monitor customer trends, competitive developments, and industry challenges to provide meaningful insights that inform product investment decisions and strategic priorities.
  • Support Product Adoption: Develop and execute communication and engagement plans that improve awareness, adoption, and satisfaction with new products, services, and capabilities.
  • Build Trusted Partnerships: Establish strong relationships with executive and senior leaders across customer organizations while fostering collaboration with internal stakeholders.
  • Measure Engagement Outcomes: Define and manage engagement metrics, customer sentiment indicators, feedback trends, and adoption measurements to evaluate program effectiveness and business impact.
  • Influence Product and Business Strategy: Translate customer sentiment, industry trends, and engagement insights into recommendations that help shape product strategy and business priorities.
  • Create Feedback-to-Action Transparency: Establish processes that demonstrate how customer feedback is evaluated, prioritized, and acted upon.

Qualifications
  • 8-10 years of progressive experience in client engagement, relationship management, customer success, product management, business strategy, or a related discipline.
  • Demonstrated success building trusted relationships with executive-level external stakeholders.
  • Experience facilitating customer advisory boards, governance forums, executive briefings, workshops, or industry events.
  • Exceptional written, verbal, presentation, and facilitation skills.
  • Strong ability to synthesize customer feedback and market insights into strategic recommendations.
  • Experience collaborating with Product, Technology, Operations, and Business teams in a matrixed environment.
  • Proven ability to influence without direct authority and drive alignment across diverse stakeholder groups.
  • Experience within financial services, mortgage lending, servicing, investments, or digital product organizations preferred.
  • Bachelor's degree required; advanced degree preferred.

Keys to Success in this Role
  • Facilitates the voice of the client across the Multifamily digital ecosystem.
  • Serves as the strategic connection between customers, business stakeholders, product teams, and technology teams.
  • Leads lender, servicer, and investor engagement strategies.
  • Drives customer advisory councils, forums, and feedback programs.
  • Provides transparency into product strategy, roadmaps, and upcoming capabilities.
  • Ensures customer insights influence business priorities, product investments, and operational improvements.
  • Builds trusted partnerships that strengthen adoption, satisfaction, and long-term customer relationships.

Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $129,000 - $193,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

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About Freddie Mac

Sourced by ZipRecruiter

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

McLean, VA, US

Year founded

1970

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