ZipRecruiter

Log In

1

Customer Engagement Manager Jobs in Decatur, GA (NOW HIRING)

Instabase

Senior Customer Engagement Manager

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Senior Customer Engagement Manager (L5) specializing in our Insurance Vertical , you will own our relationships with our most strategic and complex US insurance carriers end-to-end. You will act ...

CMSPI

Engagement Manager

Atlanta, GA · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Engagement Manager LOCATION: Atlanta office - Hybrid working model, attendance in the office is ... Have a minimum of 5 years of professional experience in consulting, customer success or account ...

Finastra

Services Engagement Manager

Atlanta, GA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Services Engagement Manager is a professional services pre-sales specialist who partners with ... Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped ...

Piedmont Realty Trust

Tenant Engagement Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tenant Engagement Manager will be responsible for elevating the workplace experience by ... Relationship building skills with exceptional customer service approach * Self-starter with a focus ...

Southern Company

Mgr, Business Engagement

Atlanta, GA · On-site

  • Medical

  • Retirement

JOB SUMMARY The Business Engagement Manager is needed within the Georgia Power Customer Experience (CX) to truly understand organizational pain points that can be solved by 'getting data out of the ...

New

Southern Company

Mgr, Business Engagement

Atlanta, GA · On-site

  • Medical

  • Retirement

JOB SUMMARY The Business Engagement Manager is needed within the Georgia Power Customer Experience (CX) to truly understand organizational pain points that can be solved by 'getting data out of the ...

New

Southern Company

Mgr, Business Engagement

Atlanta, GA · On-site

  • Medical

  • Retirement

JOB SUMMARY The Business Engagement Manager is needed within the Georgia Power Customer Experience (CX) to truly understand organizational pain points that can be solved by 'getting data out of the ...

New

Workday

Engagement Manager, AI Practice

Atlanta, GA · On-site

We're obsessed with making hard work pay off, for our people, our customers, and the world around ... About the Role As a Engagement Manager on the AI Practice team, you will own the end-to-end ...

Chain IQ

Client Engagement Management

Atlanta, GA · Remote

The Client Engagement Manager is responsible for the planning, coordination, and the execution of strategies, resourcing, and delivery of our client's Strategic Sourcing and Procurement strategic and ...

Chain IQ

Client Engagement Management

Atlanta, GA · On-site

The Client Engagement Manager is responsible for the planning, coordination, and the execution of strategies, resourcing, and delivery of our client's Strategic Sourcing and Procurement strategic and ...

next page

Showing results 1-20

All JobsCustomer Engagement JobsCustomer Engagement Manager JobsCustomer Engagement Manager Jobs in Decatur, GA

Customer Engagement Manager information

See Decatur, GA salary details

$33.7K

$95.8K

$166K

How much do customer engagement manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer engagement manager in Decatur, GA is $95,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $120,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
What are popular job titles related to Customer Engagement Manager jobs in Decatur, GA? For Customer Engagement Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Engagement Manager jobs in Decatur, GA look for? The top searched job categories for Customer Engagement Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Engagement Manager jobs? Cities near Decatur, GA with the most Customer Engagement Manager job openings:
Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $95,800 per year, or $46.1 per hour.

Senior Customer Engagement Manager

Instabase

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.
Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.
With offices in San Francisco and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.
Instabase's Customer Engagement team partners with leading global organizations to deliver measurable, transformative business outcomes using our AI platform. As a Senior Customer Engagement Manager (L5) specializing in our Insurance Vertical, you will own our relationships with our most strategic and complex US insurance carriers end-to-end. You will act as the bridge between legacy insurance operations and our cutting-edge AI platform, leading delivery programs that fundamentally transform how carriers process unstructured data.
This role goes far beyond project delivery - you will act as a senior trusted advisor, strategic business consultant, and organizational change-leader. You will combine a deep understanding of customer operational bottlenecks with the cutting-edge technical capabilities of our AI platform to guide customers through major digital transformation initiatives.
Collaborating closely with Solution Engineering, Product, and Sales leadership, you will secure the long-term commercial health of our accounts, directly influence the Instabase product roadmap, and help mentor and scale our growing US Customer Engagement practice.
What You'll Do:
  • Drive Strategic Technical Delivery: Lead execution and governance for our most complex, high-value AI implementation programs from scoping to deployment, ensuring they deliver measurable business impact.
  • Secure Retention and Accelerate Renewals: Partner closely with Sales, Account Management, and Customer Success executives to safeguard recurring revenue, proactively manage account health, mitigate churn risk, and secure multi-year renewals.
  • Drive Value Realization & Continuous Adoption: Partner with enterprise business sponsors post-go-live to define, track, and report on key business value metrics (ROI, cost reduction, throughput) to ensure deep platform adoption.
  • Establish Senior Executive Governance: Establish and lead Quarterly and Executive Business Reviews (QBRs/EBRs) with C-suite and VP-level stakeholders, aligning Instabase's platform capabilities with their overarching corporate goals.
  • Proactively Unlock Expansion Opportunities: Act as an enterprise partner to identify new departments, use cases, and business processes that can be transformed by Instabase, driving upsell pipeline in collaboration with Sales.
  • Influence Product Strategy: Synthesize and champion critical product feedback, feature requests, and delivery challenges from our largest US accounts, partnering directly with Product and Engineering leadership to help steer the Instabase roadmap.
  • Mentor and Develop the Team: Serve as a mentor to mid-level and associate CEMs, model delivery best practices, and contribute to scaling team templates, playbooks, and strategic methodologies.
  • Manage High Ambiguity and Risk: Proactively navigate complex enterprise politics, manage escalations gracefully, and coordinate cross-functional resolution for technical, operational, or alignment risks.
About You:
  • 6-8+ years of experience working directly within the insurance industry (e.g., P&C, Life, Commercial, reinsurance, or brokerage) or as a lead consultant/program manager driving digital transformation for tier-1 insurance carriers.
  • Strong understanding of core insurance operations, such as claims processing, underwriting, policy administration, or compliance. You understand the operational pain points of document-heavy manual workflows and how automation directly impacts key insurance metrics (e.g., combined ratios, loss adjustment expenses, and cycle times).
  • Rigorous Program & Project Management: Proven track record of leading complex, multi-stakeholder delivery engagements, project governance, risk management, and timeline execution. You are highly comfortable coordinating cross-functional teams to deliver operational changes in legacy corporate environments.
  • Executive Gravitas & Relationship Leadership: Exceptional communication and relationship-building skills, with a proven track record of acting as a "trusted advisor" to senior insurance leaders (VPs, COOs, Heads of Claims/Underwriting) and aligning various business and IT stakeholders.
  • High Technical Curiosity (We'll Teach You the Tech!): You do not need a background in software engineering, AI, or computer science. We will fully train you on the Instabase platform. However, you must have strong analytical and logical aptitude, and feel comfortable learning how software integrations, data structures, and automation platforms map to operational workflows.
  • Value-Driven Commercial Mindset: Experience in post-implementation value tracking (e.g., defining ROI, throughput gains, and cost-of-service reductions) to ensure deep organizational adoption and identify new operational areas that can benefit from automation.
  • Resilience in Legacy Environments: Highly collaborative, self-motivated, and energized by navigating the complex IT landscapes, regulatory requirements, and change-management challenges typical of major insurance enterprises.

Compensation: The base salary range for this role is $166,500 to $185,000 + equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
Benefits:
  • Flexible PTO: Because life is better when you actually live it!
  • Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
  • 401(k) with Matching: We've got your back for a secure future.
  • Parental Leave & Fertility Benefits: Supporting you in growing your family, your way.
  • Therapy Sessions Covered: Mental health matters- 10 free sessions through Samata Health.
  • Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
  • Lunch on Us: Enjoy a lunch credit when you're in the office.

#LI-Remote
Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Apply