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Customer Education Manager Jobs in Rochester, NY

Polarson80

Customer Service

Rochester, NY · On-site

$15.75 - $21.50/hr

We are hiring a customer service representative to manage customer queries and complaints. You will ... High school diploma, general education degree, or equivalent. Ability to stay calm when customers ...

NBT Bank

Branch Manager II

Penfield, NY

$63K - $85K/yr

Leads, manages and coaches their branch team to achieve sales objectives. Is responsible for the ... for customers. Education and Experience: * 4 year college degree or equivalent retail, retail ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

Leads, manages and coaches their branch team to achieve sales objectives. Is responsible for the ... for customers. Education and Experience: * 4 year college degree or equivalent retail, retail ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all ... Education and/or Experience Required * High School Diploma or GED (General Education Diploma)

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all ... Education and/or Experience Required ​ * High School Diploma or GED (General Education Diploma)

The Boyd Group

CSR

Rochester, NY

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all ... Education and/or Experience Required High School Diploma or GED (General Education Diploma) Minimum ...

The Boyd Group

CSR

Rochester, NY

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all ... Education and/or Experience Required * High School Diploma or GED (General Education Diploma)

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

They manage working relationships with customers and insurances companies while providing all ... Education and/or Experience Required ​ * High School Diploma or GED (General Education Diploma)

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The CSR is the face of Brite for our managed IT Clients and is required to be forward thinking ... T Manager or in service delivery or an equivalent combination of education and experience ...

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Showing results 21-40

All JobsCustomer Education JobsCustomer Education Manager JobsCustomer Education Manager Jobs in Rochester, NY

Customer Education Manager information

See Rochester, NY salary details

$32.6K

$65.3K

$105.6K

How much do customer education manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer education manager in Rochester, NY is $65,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $77,000.00 per year, depending on experience, location, and employer.

What does a customer education manager do?

A Customer Education Manager is responsible for developing and delivering educational programs that help customers effectively use a company's products or services. They create training materials, webinars, and documentation to enhance customer knowledge and satisfaction. Their goal is to improve product adoption, reduce support inquiries, and drive customer success.

What are the key skills and qualifications needed to thrive as a customer education manager?

To thrive as a Customer Education Manager, you need expertise in instructional design, adult learning principles, and program management, often supported by a background in education, training, or customer success. Familiarity with learning management systems (LMS), e-learning authoring tools, and certifications such as CPLP or association with ATD are commonly required. Strong communication, relationship-building, and analytical skills help in tailoring educational materials and effectively engaging diverse audiences. These competencies are vital to ensure customers successfully adopt products or services, leading to higher satisfaction and retention.

What are some typical challenges faced by customer education managers, and how are they addressed?

Customer Education Managers often face the challenge of designing training that caters to a wide range of customer knowledge levels and learning preferences. They address this by developing diverse resources, such as live webinars, self-paced courses, and comprehensive documentation, often updating materials based on user feedback and product changes. Collaboration with product, support, and marketing teams is key to ensuring training stays relevant and impactful. This dynamic environment requires adaptability and ongoing communication to keep educational offerings aligned with evolving customer needs.

What are popular job titles related to Customer Education Manager jobs in Rochester, NY?

For Customer Education Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Education Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Education Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Education Manager jobs?

Cities near Rochester, NY with the most Customer Education Manager job openings:

Customer Education Manager jobs near you
Infographic showing various Customer Education Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,251 per year, or $31.4 per hour.

Full-Time Assistant Customer Service Manager Store #453

Northeast Grocery

Spencerport, NY

$18.50/hr

Full-time

Posted 26 days ago

Job description

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates. 
  • Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible 
  • Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. 
  • Assists in writing of the schedule weekly for front-end associates and maintains proper staffing. 
  • Makes certain that associates are properly informed and trained about all promotions and fundraisers.
  • Ensures that merchandise returns are fulfilled throughout the day
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
  • Finish and retain reports/ logs needed for store audit and state inspection
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory
  • Performs special store level tasks/projects as assigned by the store manager
     
MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE
  • Ability to read, write, and perform basic math functions
  •  Possess basic computer skills
  • Possess strong communication skills
PHYSICAL REQUIREMENTS
EQUIPMENT USED

Operation of the following

  • Cash register
  • Telephone system
  • Scanner
  • Scale
  • Ladder (must be at least 18 years of age)
     

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

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