Customer Development Manager Jobs in Portland, OR

Bring your technical expertise to a team that drives innovation. We are seeking a Client Development Manager with a strong background in structured cabling and low-voltage systems. In this role, you will own end-user accounts, build trusted long-term relationships, and identify new revenue streams within your territory. If you have a passion for strategic sales and technical problem-solving, we want to hear from you. Apply Today

Job Summary

The Client Development Manager is responsible for building long-term, trusted client relationships that drive sustained revenue growth and customer loyalty. This role focuses on end-user account ownership, developing new client relationships while expanding and deepening existing accounts within an assigned territory.

The CDE serves as the primary relationship manager for assigned clients, leading account strategy, opportunity development, and revenue growth across multiple lines of business. Working closely with Enterprise Client Executives (ECEs) and internal teams, the CDE ensures opportunities are strategically pursued, adequately documented, and executed in alignment with Company goals, policies, and performance expectations.

This role combines strategic selling, account leadership, pipeline management, and cross-functional coordination, with a focus on predictable revenue growth, enhancing customer retention, and fostering long-term client partnerships.

Key Responsibilities

Client Development & Account Ownership

• Build, manage, and grow a portfolio of end-user client accounts within assigned territory.
• Develop trusted, long-term client relationships that position IES as a preferred partner.
• Serve as the primary point of contact for assigned clients, ensuring consistent engagement and relationship continuity.
• Identify opportunities to expand services, scope, and market share within existing accounts.
• Pursue Day 2 work, SLAs, and recurring opportunities across assigned clients.

Business Development & Opportunity Growth

• Identify, qualify, and pursue new end-user client opportunities through relationship-driven outreach, referrals, industry networks, and strategic engagement.
• Develop and execute account strategies designed to capture maximum share of wallet across target clients.
• Build relationships with key stakeholders and influencers—including General Contractors, Architects/Engineers, Consultants, Vendors, and Partners—to support end-user growth.
• Participate in account mapping, territory planning, and overall business acquisition strategy.
• Coordinate closely with Enterprise Client Executives to support cross-selling, upselling, and strategic account alignment where applicable.

Sales Execution, Pipeline & Forecasting

• Own and maintain accurate opportunity pipelines and forecasts within IESOS and CRM systems, updated at a minimum of weekly.
• Provide reliable forecasting and reporting to sales leadership.
• Ensure opportunities are pursued and closed in accordance with Company policies, approval processes, and financial guidelines.
• Support disciplined opportunity qualification, documentation, and go/no-go decision-making.

Internal Coordination & Delivery Support

• Coordinate closely with Preconstruction, Operations, Legal, Accounting, Marketing, and Finance to support client pursuits and active accounts.
• Facilitate IESOS Web activities, including opening and maintaining Web IDs as required.
• Manage coordination of contracts, NDAs, and related legal documentation.
• Support prequalifications, bids, and proposals as needed.
• Facilitate job openings and internal handoffs to ensure smooth transition from sales to execution.
• Resolve client concerns promptly by partnering with internal teams to preserve trust and confidence.

General Responsibilities

• Build and maintain strong internal relationships that support collaboration and execution.
• Promote Company culture, values, and brand standards in all interactions.
• Participate in sales, account, and strategy meetings.
• Maintain regular and reliable attendance.
• Perform additional responsibilities as assigned
• High client retention and long-term relationship stability
• Expansion of existing accounts and share of wallet growth
• Strong customer satisfaction and loyalty
• Predictable, recurring revenue generation

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency-represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, disability, protected veteran status, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office,

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IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.