Customer Development Manager Jobs in Novato, CA (NOW HIRING)

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 110,112.00 USD - 144,522.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value. The Associate Manager, Customer Development, plays a pivotal part in this organization – serving as the headquarter sales and business development lead. You will be involved in virtually every aspect of the go-to-market strategy. This person is the ‘voice of the customer’ to the HQ functions and the ‘voice of HQ’ out to the sales organization. Day-to-day responsibilities are similar to Sales Planning, Trade Marketing, or Customer Marketing roles in other organizations. This is a hands-on role with a high growth organization where entrepreneurship, initiative, and energy level will make a difference within the larger organization. This role has day-to-day interaction and exposure across functional leads and the leadership team…and it’ll be fun!.

The Associate Manager, Customer Development will:

• Partner with the Commercial Brand Development (aka CBD) team to craft medium and long-term strategies to achieve the brand’s objectives. This will include:

  • Working with the field sales teams to develop the strategies and plans necessary to meet the organization's growth deliverables.

  • Representing Sales in the annual financial planning process to determine how much and where we will grow, and resources needed.

  • Creating strategies for go-to-market approach and channel development while contributing to the long-term innovation pipeline

  • Representing Sales within new product development and commercialization teams and processes, driving visibility to customer requirements and sell-in needs.

• Work with cross functional and field sales teams on near-term execution of the annual business plan to include:

  • Collaborating with CBD, Category Insights, Consumer Insights, Marketing, and other cross-functional partners on all aspects of business development (new item presentations, customer meetings, analyses, etc.) to support our Field Sales organization.

  • Developing and maintaining our annual Go-To-Market playbook for the Field Sales organization that includes priorities, selling materials, and in-store standards (assortment, pricing, merchandising, and promotions)

  • Managing the interface between field sales, demand planning, and cross functional partners in the monthly Sales & Operations Planning (S&OP) cycle.

  • Owning customer-level tracking of NPD launches as it relates to forecasting trends & annual business plan volumes.

  • Representing Sales within the development of seasonal and/or limited edition portfolio(s) and promotions, and owning the commercial execution of these items/promotions.

QUALIFICATIONS

Required:

• Bachelors degree and 5+ years of experience in Sales and/or Customer Development (business development/sales planning/customer marketing) preferably at a consumer products company OR Advance Degree and 3+ years of relevant experience

Preferred:

• Strong analytical experience, interpreting and analyzing data (Nielsen/IRI)

• Curious and analytical mindset; ability to independently assess data, integrate into selling stories and leverage it to grow our business.

• Fast paced, entrepreneurial thinker, multi-tasker with cross functional project management capabilities

• High energy individual who is passionate about and has shown success in influencing others.

• A willingness and desire to take on new things as our organization changes and grows.

• Excellent effective communication / collaboration, presentation skills and a colorful storyteller

• Ability to manage multiple priorities and work within tight timeframes and deadlines.

• Ability to work independently to identify business needs and opportunities to help grow sales.

Job Details:

• This role is located in San Francisco, CA.

• 4 days a week in-office requirement, 1 day a week remote

• This role is not offering relocation assistance

• Qualified candidates must be legally authorized to work in the United States

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.