Customer Development Manager Jobs in Kent, WA (NOW HIRING)

Reports To: Assistant Director of Development
Supervises: N/A
FLSA Status: Non-Exempt
Pay: $70,000-$75,000 per year
FTE: 100%, year round position

How to Apply: Click Apply and complete the application. Submit your resume and cover letter describing your interest in and qualifications for the position. Applications without a cover letter will not be considered.

Mission:
St. Thomas School develops responsible citizens of a global society. In partnership with parents, we inspire and motivate intellectually curious students. Our small, nurturing environment supports the acquisition of a broad academic foundation with an emphasis on critical thinking, leadership skills, and the development of strong character and spiritual awareness.

Job Summary:
St. Thomas School seeks a highly organized, detail-oriented, and proactive development manager to support the school's fundraising, community engagement, and advancement initiatives. This position serves as the primary administrator of the development database, ensuring the accuracy and integrity of donor and constituent information while providing operational support for fundraising events, volunteer engagement, donor stewardship, and development communications. The ideal candidate combines strong technical expertise with exceptional organizational skills and a commitment to outstanding customer service.

Database Management

• Serve as the primary administrator of the Veracross development module, ensuring the accuracy, organization, and integrity of all donor and constituent records
• Process charitable gifts, pledges, matching gifts, and in-kind donations in a timely and accurate manner
• Generate donor acknowledgements, tax receipts, constituent lists, mailing lists, and detailed development reports and exports
• Conduct regular audits to maintain data accuracy, consistency, and compliance with established database standards
• Develop and document database procedures and best practices        

Fundraising Management

• Serve as the database lead for the school's fundraising initiatives
• Coordinate with parents, faculty, and community donors to solicit, collect, and facilitate auction donations, ensuring accurate documentation, timely communication, and seamless fulfillment
• Manage auction item entry and the Greater Giving platform, donor item tracking, online bidding, live auction logistics, post-event reconciliation, item distribution, and experience coordination
• Prepare event materials, including bid cards, guest lists, signage, and other event collateral

Campaign & Prospect Support

• Conduct and oversee donor research and create tailored donor profiles to support cultivation and solicitation strategies
• Prepare campaign materials and reports for donor meetings, campaign committees, and leadership volunteers

Community Engagement & Events

• Coordinate logistics for community engagement events, including scheduling, invitations, RSVP management, catering and facilities requests, volunteer coordination, nametags, and event setup and breakdown
• Recruit, place, and support parent volunteers for Parent Guardian Association (PGA) leadership and volunteer roles
• Serve as staff liaison to the PGA special projects committee
• Prepare and maintain class lists for room parents
• Provide presentation and technical support for quarterly PGA meetings

Board Committee Support

• Provide administrative support for the advancement committee, including meeting preparation, technology support, agenda materials, note-taking, and meeting minutes

Administrative Support

• Provide administrative support to the director of development and assistant director of development
• Process purchase orders, check requests, and credit card reconciliations
• Maintain donor recognition displays, including the donor and alumni walls
• Assist with general office projects and other development initiatives as assigned

Student & Campus Support

• Provide backup assistance in the health room as needed
• Provide occasional front desk coverage
• Assist with student arrival and dismissal as scheduled
• Other duties as assigned

Required Education & Experience:

• Bachelor’s degree from a 4-year college or university required
• 3 – 5 years’ experience in development, fundraising, or related field

Required Knowledge, Skills & Abilities:

• Strong organizational and administrative skills, with a keen eye for detail
• Strong writing and communication skills across all channels
• Strong database management expertise and understanding of data integrity and reporting
• A collaborative mindset and eagerness to learn and grow within the role
• Proficient in Greater Giving, Veracross or similar systems strongly preferred
• Proficient in Microsoft Office Suite applications, including Excel, Outlook, Word, PowerPoint
• Ability to maintain confidential information at all times
• Ability to work independently as well as part of a team
• Readiness to obtain First Aid/CPR certification and maintain throughout employment.
• Successful completion of required background checks in accordance with school policy and state regulations.
• Demonstrated cultural competency and ability to work with diverse individuals and groups.
• Proficiency with basic technology tools and a willingness to learn school-specific systems.
• Commitment to the mission, values, and community of STS.
• Ability to sit and keyboard for up to 8 hours per day & lift up to 30 pounds (file boxes, event materials)

This description is intended to describe the general content and requirements for the performance of this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements.

Why St. Thomas School?  

You thrive in a face-paced environment, working alongside others who share your ideals. You are inspired by children and appreciate their joy and energy. You enjoy making an impact and being part of something bigger than yourself. You believe that schools should be among the most innovative places on earth. And you are committed to excellence and professional growth.  

We offer a competitive salary, robust benefits, professional development, and an extraordinary work environment. If this inspires you, we’d love to learn more about you!  

Who We Are:  

Founded in 1951 and located on the east side of Seattle in Medina, Washington, STS is a private, non-sectarian school for Preschool through Eighth Grade students. Our educational journey is defined by a cognitively engaging program with an emphasis on developing character, leadership, and a passion for learning and achievement. Our highly regarded curriculum prepared students to excel at future endeavors while honoring the school’s long standing core values.   

We commit to an inclusive and diverse community in which everyone can say, "I belong." We seek employees who are passionate, qualified, and offer diverse perspectives. We are particularly interested in the role education and a diverse learning environment play in promoting equity and inclusivity.

We foster: 

• A diverse, safe, and equitable school environment 
• Actions and advocacy that support our Core Virtues 
• Cultural competence, anti-bias, and social justice 
• Intellectually curious and engaged global citizenship 

Benefits:

• Employer-paid premiums for employee medical, dental, vision, life, and long-term disability insurance.   
• Retirement plan with employer contributions.
• Health Savings Accounts (HSAs) with employer contributions.
• Competitive paid time off and holidays.
• Robust professional development opportunities.
• Lunches provided at no cost to faculty and staff when school or summer camp is in session. 

Position is open until it is filled. No phone calls or drop-ins please.  Thank you for your interest in St. Thomas School.