Customer Development Manager Jobs in Highlands Ranch, CO

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service and clinical skills to join our team as a Referral Development Manager. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

The Referral Development Manager drives the growth of ADCS (Advanced Dermatology and Cosmetic Surgery) by supporting the acquisition of new patients. Key activities include:

• Establishing and growing relationships with local healthcare referral sources (MSO’s, ACO’s, PCP’s, other medical providers, and large employer groups)

• Analyzing local market dynamics and creating account development plans

• Promoting ADCS clinicians, their credentials, and clinical capabilities

Essential Job Duties and Accountabilities

• Prospect new referral development opportunities to drive referral growth.

• Grow established referral accounts

• Optimize account operations and address challenges that arise

• Monitor client satisfaction from patients and referral sources

• Identify appropriate Employer Sponsored Skin Cancer Screening opportunities to drive new patient acquisition and improve brand recognition

• Track and report on local competitive activity to elevate threats and opportunities.

• Actively participate in weekly/monthly conference calls and other meetings as appropriate

• Maintain knowledge of and compliance with HIPAA standards, and adherence to healthcare compliance policies

• Utilize excellent interpersonal skills and experience in building long term relationships

• Utilize excellent presentation skills as well as proficient organizational and time management skills

REPORTING RESPONSIBILITIES:

• Responsible for completing the following reports: Expense reports, and other reports required by management

• Responsible for maintaining activity reports within SharePoint

• Work within the assigned expense budget by exercising sound judgment regarding general operating, travel, and entertainment expenditures

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to identify and develop referral development plans by trade area

• Ability to open and nurture new referral relationships

• Excellent organizational skills

• Excellent verbal and written communication skills

• Excellent project management skills

• Skilled in using Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint, Google Docs

• Ability to maintain confidentiality and follow HIPAA regulations with patient information

• Ability to practice professional ethics and use discretion concerning company directives and proprietary information and/or trade secrets of the organization

• Ability to recognize a problem and effectively problem solve

• Ability to manage time efficiently, prioritize, multi-task, and adapt to change

• Ability to maintain high-level accuracy in all documentation and in the performance of all job duties

• Knowledge of medical terminology and ability to use appropriately

• Knowledge of company policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties

PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times

• Adhere to ethical principles and company core values.

• Treat all business contacts, customers, and co-workers with respect, compassion, and empathy, recognizing and respecting cultural diversity.

• Demonstrate initiative and responsibility for actions.

• Work as an effective team leader and team member.

• Maintain a strong record for attendance and punctuality.

• Enhance skills through continuing education.

EDUCATION

• College degree in Business Administration, Marketing, Communications, or a related field

EXPERIENCE

• Minimum of 3 years of marketing and/or referral development experience

• Minimum of 3 years proven healthcare/business-to-business sales experience

• Previous experience in Pharmaceutical Sales or as a Physician Liaison experience preferred

• Previous experience in a dermatology setting preferred, but will train

LANGUAGE/COMMUNICATION REQUIREMENTS

• Ability to listen, speak, and interact effectively with professional contacts, co-workers, and customers, adapting communication for optimal understanding

• Ability to speak effectively before groups of people; ability to effectively create and give presentations

• Ability to create, read, and interpret work-related documents

• Ability to respond to correspondence as appropriate

• Ability to practice professional telephone etiquette and techniques on all calls

Compensation/ Benefits:

• Paid holidays, vacation, floating holiday, AND personal time off
• Benefits packages, including medical, dental, STD, LTD, Life, and other
• voluntary benefit offerings (for employees working 30+ hours per week)
• 401(k)matching