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Customer Development Manager Jobs in Hardy, VA (NOW HIRING)

Lids

5213 - Store Manager

Roanoke, VA · On-site

$18 - $19/hr

... customer service by offering their expertise on Lids' products and services. Principle Duties and Responsibilities People & Training Development * Manage your store's hiring strategy, including ...

Walgreens

Customer Service Associate

Christiansburg, VA · On-site

$13.50 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

Walgreens

Customer Service Associate

Christiansburg, VA · On-site

$13.50 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Training & Personal Development * Attends training and completes PPLs requested by Manager or ...

ABB

Global Product Manager - Transformers

VA · Remote

... customers, partners, and regional teams. * Lead crossfunctional execution across engineering, operations, supply chain, and sales to prioritize development, manage the offer lifecycle, and deliver ...

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All JobsCustomer Development JobsCustomer Development Manager JobsCustomer Development Manager Jobs in Hardy, VA

Customer Development Manager information

See Hardy, VA salary details

$10.3K

$84.9K

$173.6K

How much do customer development manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer development manager in Hardy, VA is $84,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $105,100.00 per year, depending on experience, location, and employer.

How does a Customer Development Manager typically collaborate with sales and marketing teams to drive business growth?

A Customer Development Manager works closely with both sales and marketing teams to identify growth opportunities and ensure that customer needs are at the forefront of business strategies. This collaboration often involves sharing market insights, co-developing customer engagement plans, and aligning on promotional activities. By bridging communication between departments, the Customer Development Manager helps to create unified approaches that enhance customer relationships and drive revenue. Regular cross-functional meetings and joint planning sessions are common practices to maintain alignment and achieve shared goals.

What are the key skills and qualifications needed to thrive as a Customer Development Manager, and why are they important?

To thrive as a Customer Development Manager, you need expertise in sales strategy, account management, and market analysis, often supported by a degree in business or marketing. Familiarity with CRM software, data analytics platforms, and sales automation tools is typically essential. Exceptional communication, relationship-building, and negotiation skills help you stand out in this position. These competencies are crucial for driving revenue growth, fostering long-term client partnerships, and achieving business objectives.

What is the difference between Customer Development Manager vs Sales Representative?

AspectCustomer Development ManagerSales Representative
Primary FocusBuilding long-term customer relationships and strategic growthClosing sales and meeting sales targets
Required SkillsCustomer relationship management, strategic planning, communicationPersuasion, product knowledge, negotiation
Work EnvironmentCorporate, B2B, account managementField sales, retail, direct client interaction
Common CertificationsCRM certifications, sales or marketing coursesSales certifications, product-specific training

The Customer Development Manager focuses on developing long-term relationships and strategic growth with clients, often working in B2B environments. In contrast, a Sales Representative primarily aims to close individual sales and meet targets. While both roles require strong communication skills and industry knowledge, their core objectives and daily activities differ significantly.

How much does a customer development manager make?

The average salary for a customer development manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in larger companies may offer higher compensation, often including bonuses and benefits. Strong skills in sales, customer relationship management, and data analysis can influence earning potential.

What does a customer development manager do?

A customer development manager is responsible for identifying and building relationships with potential customers, understanding their needs, and developing strategies to acquire and retain clients. They analyze market trends, collaborate with sales and marketing teams, and often use customer relationship management (CRM) tools to support business growth. The role requires strong communication skills and a focus on customer satisfaction.

What cities near Hardy, VA are hiring for Customer Development Manager jobs?

Cities near Hardy, VA with the most Customer Development Manager job openings:

Customer Development Manager jobs near you
Infographic showing various Customer Development Manager job openings in Hardy, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $84,854 per year, or $40.8 per hour.

DIRECTOR OF CUSTOMER EXPERIENCE

Foot Levelers

Roanoke, VA • On-site

$100 - $150/hr

Other

Posted 17 days ago

Job description

Job Details

Job Location: FOOT LEVELERS LTD - ROANOKE, VA 24012

Position Type: Full Time

Salary Range: $100,000.00 - $150,000.00 Salary/year

Job Shift: Day

Job Category: Customer Service

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.

This is a strategic, operational, and people-focused leadership role with responsibility across Customer Service, Inside & Outside Sales, and Technical Support. You'll work with a high-performing Customer Experience organization by bringing together the right people, processes, technology, training, and data.

We're looking for a leader who can deliver an outstanding customer experience today while helping us build what's next. You'll modernize how our teams work through smarter processes, automation, AI-enabled tools, knowledge management, analytics, and structured training—all while keeping our commitment to Love and Service at the center of the customer experience.

What You'll LeadCustomer Experience Strategy & Leadership
  • Lead and develop Customer Service, Sales, and Technical Support teams and their leaders.
  • Create an environment of accountability, development, collaboration, and high performance.
  • Partner with senior leadership to align Customer Experience priorities, policies, systems, and practices with broader business objectives.
  • Maintain a strong connection to our customers through calls, events, seminars, and time in the field.
  • Translate customer and employee insights into meaningful improvements across the organization.
Technology, AI & Innovation
  • Own and continuously improve the Customer Experience technology ecosystem.
  • Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call-recording, quality-assurance, workforce-management, and customer-communication technologies.
  • Identify opportunities to automate routine work and simplify employee workflows.
  • Evaluate and implement AI-enabled capabilities such as virtual agents, agent-assist tools, automated communications, knowledge retrieval, interaction summarization, and workflow automation.
  • Lead adoption and change management as new technologies and processes are introduced.
Training, Coaching & Team Development
  • Build and own a comprehensive Customer Experience training and development program.
  • Establish structured onboarding and role-based training for new employees.
  • Develop ongoing product, sales, service, systems, and technical education.
  • Establish effective call coaching, quality calibration, scripting, objection handling, knowledge checks, and certification programs.
  • Create repeatable resources and documentation that make knowledge easy to find and share.
  • Measure the impact of training through employee performance and customer outcomes.
Customer Growth & Engagement
  • Develop proactive strategies to get, keep, and grow customers.
  • Partner with Sales, Marketing, and Growth on customer onboarding, first-purchase follow-up, reorder, reactivation, cross-sell, retention, and outbound engagement programs.
  • Use customer segmentation to develop appropriate service and outreach strategies.
  • Help Customer Experience teams identify opportunities to deepen relationships and increase customer utilization of Foot Levelers products, technology, programs, and resources.
  • Ensure customer programs and promotional initiatives are executed effectively and deliver a strong customer experience.
Data, Performance & Continuous Improvement
  • Establish and maintain a Customer Experience scorecard with clearly defined KPIs.
  • Use customer, sales, employee, and operational data to identify trends, opportunities, performance gaps, and root causes.
  • Track measures such as customer satisfaction, response time, service level, first-contact resolution, call quality, conversion, reorder behavior, retention, reactivation, productivity, revenue influence, and training effectiveness.
  • Develop and maintain Standard Operating Procedures for core Customer Experience processes.
  • Continuously simplify workflows, reduce manual work, and eliminate customer friction.
QualificationsWhat You'll Bring
  • Demonstrated leadership experience in Customer Experience, Customer Service, Contact Center, Inside Sales, Technical Support, or a related customer-facing organization.
  • Experience leading and developing both frontline employees and supervisors/managers.
  • Strong ERP and CRM experience; NetSuite experience is strongly preferred.
  • Experience managing modern contact-center technologies such as telephony, IVR, ticketing/case management, call recording, quality assurance, workforce management, and knowledge management.
  • Experience implementing technology and leading process improvement initiatives.
  • Practical experience with automation, conversational AI, virtual agents, agent-assist tools, or other AI-enabled Customer Experience technologies is strongly preferred.
  • Demonstrated experience building onboarding, training, coaching, and professional-development programs.
  • Strong understanding of customer lifecycle management, retention, reactivation, and growth strategies.
  • Strong analytical skills and experience leading teams through KPIs, dashboards, and performance metrics.
  • Experience with EOS or a comparable organizational accountability framework is preferred.
  • Strong change-management skills and the ability to drive adoption of new processes and technologies.
  • Exceptional written, verbal, presentation, and interpersonal communication skills.
  • A collaborative, high-energy leadership style and the ability to manage multiple priorities in a fast-moving environment.
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