Customer Development Manager Jobs in Edgewood, MD

Element Materials Technology is seeking an experienced Business Development Manager to support our growing laboratory in the Baltimore area. Core testing services include electronics and materials. This role is focused on expanding customer relationships, driving new business, and delivering value to our customers through our full range of capabilities to the aerospace, space, defense, and printed circuit board markets.

The ideal candidate has proven experience in material or product level testing sales/operations, understands value-add selling in the above markets, and can position Element as the go-to partner for quality and responsiveness.

Success in this role relies on relationship building, commercial acumen, and the ability to identify and convert opportunities, all while collaborating effectively with colleagues across our commercial, operations and finance teams.

Salary: $100,000 - $130,000/yr DOE 

Please note: Sponsorship is not available for this opportunity.

NEW BUSINESS GENERATION

• Proactively prospecting: phone and email
• Connect with potential customers, re-engage dormant & declining
• Meet with customers to introduce Element's services
• Disciplined pipeline management
• Close deals confidently and at pace
• Participate in commercial focused meetings with leadership
• Represent Element at industry and open house events

CURRENT CUSTOMER DEVELOPMENT & GROWTH

• Own, manage and grow a portfolio for hundreds of active customers
• Confidently connect with key decision makers
• Present and close tailored solutions
• Support commercial plans for strategic or high growth customers

COMPLIANCE & CONDUCT

• Keep CRM records accurate, up to date, and complete
• Comply with Element's commercial policies and compliance requirements
• Demonstrate Element's values of Integrity, Care and Progress
• Operate within all applicable laws and uphold the highest standards of ethical conduct

ONGOING DEVELOPMENT

• Participate in training, coaching and team learningevents
• Engage with Element Academy and other resources to strengthen skills
• Stay up to date with Element's service portfolio and capabilities
• Share knowledge and best practices with peers to strengthen the team's overall performance

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years of business development, account management, or operations experience in electrical properties, printed circuit boards, or closely related services for aerospace, space, or defense end markets
• Bachelor's degree preferred, or equivalent combination of education and relevant experience

SKILLS & ATTRIBUTES FOR SUCCESS

• Hunter mentality
• Strong oral communication skills, with confidence in leading customer conversations and presenting solutions
• Confident written communication
• Strategic thinker
• Self-motivated
• CRM Savvy

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.