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Customer Counter Associate Jobs in Texas (NOW HIRING)

Sonepar

Counter Sales Representative I

Waco, TX · On-site

$15.50 - $19.25/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

Sonepar

Counter Sales Representative I

Waco, TX · On-site

$15.50 - $19.25/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

Sonepar

Counter Sales Representative I

El Paso, TX · On-site

$15.75 - $19.75/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

Sonepar

Counter Sales Representative I

El Paso, TX · On-site

$15.75 - $19.75/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

Standard Supply & Distr

Counter Solutions Associate

Allen, TX · On-site

$15 - $18.50/hr

Our commitment to family values, unwavering dedication to our customers, and innovative solutions ... Counter Solutions Associate (CSA) About the Role This is a customer-facing role with some warehouse ...

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Customer Counter Associate information

What are the key skills and qualifications needed to thrive as a customer counter associate, and why are they important?

To thrive as a Customer Counter Associate, you need strong customer service abilities, basic math skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is often required. Excellent communication, problem-solving, and a friendly demeanor help you provide positive customer experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction and smooth day-to-day operations.

What is a customer counter associate?

Customer Counter Associates are frontline employees who assist customers at service counters, such as those found in retail stores, post offices, or shipping centers. Their primary responsibilities include greeting customers, processing transactions, answering questions, handling packages or products, and resolving customer concerns. They play a crucial role in ensuring efficient service and a positive customer experience. Customer Counter Associates often need strong communication, organizational, and problem-solving skills, as well as familiarity with the services or products offered by their employer.

What are some common challenges faced by customer counter associates and how can they effectively manage them?

Customer Counter Associates often encounter high volumes of customer interactions, especially during peak hours, which can be challenging when balancing efficiency with personalized service. Managing difficult or dissatisfied customers is another common challenge that requires strong communication and problem-solving skills. Effective associates stay organized, remain calm under pressure, and use clear communication to resolve issues quickly. Building familiarity with company policies and regularly collaborating with team members can also help in navigating daily challenges more smoothly.

What cities in Texas are hiring for Customer Counter Associate jobs?

Cities in Texas with the most Customer Counter Associate job openings:

Customer Counter Associate jobs near you

Parts Front Counter (Toyota)

Norm Reeves Auto Group

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

As a Parts Counter Associate, you're one of the most important team members at Norm Reeves Toyota in Dallas.This position is responsible for assisting service technicians, advisors, and retail customers by identifying, sourcing, and selling Toyota Genuine Parts and accessories. The ideal candidate has previous automotive parts experience; however, we are willing to train the right individual who has outstanding customer service skills, a strong work ethic, and a desire to build a career in the automotive industry.
What You'll Do:
  • Assist technicians, service advisors, and retail customers with parts inquiries and purchases.
  • Identify and source the correct Toyota Genuine Parts and accessories using electronic parts catalogs.
  • Maintain a high level of customer service by providing timely, knowledgeable, and professional assistance.
  • Recommend additional parts or accessories based on customer and technician needs.
  • Verify pricing, availability, and estimated delivery times.
  • Coordinate special orders and communicate order status with customers and the service department.
  • Maintain an organized and well-stocked front counter and parts display area.
  • Process returns, warranty parts, and core returns following dealership and Toyota guidelines.
  • Work collaboratively with the Service Department to ensure technicians receive the correct parts promptly.
  • Assist with inventory counts and maintain accurate inventory records.

What You'll Need:
  • Previous automotive parts experience is preferred.
  • We are willing to train motivated candidates with strong customer service experience and a desire to learn the parts business.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Basic computer proficiency and the ability to learn dealership software.
  • Experience with CDK, Reynolds & Reynolds, Dealertrak, or other dealership management systems is a plus.
  • Valid driver's license with an acceptable driving record.

Benefits & Employee Perks
  • Medical, Dental, Vision, and Complimentary Life Insurance
  • 401k Matching and FSA
  • Tuition Reimbursement
  • Paid Time Off (accrues)
  • Supplemental Insurance (Hospital, Accident, Critical Illness)
  • Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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