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Customer Counter Associate Jobs in Texas (NOW HIRING)

Sonepar

Counter Sales Representative II

Austin, TX · On-site

$17 - $21.25/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

DP World

Cycle Counter

San Antonio, TX

Deliver required throughput rate to support customer requirements. * Able to work required scheduled deemed necessary to meet the production goals and Key Performance Indicators of the site. Schedule ...

syncreon

Cycle Counter

San Antonio, TX · On-site

Deliver required throughput rate to support customer requirements. * Able to work required scheduled deemed necessary to meet the production goals and Key Performance Indicators of the site. Schedule ...

NAL Syncreon

Cycle Counter

San Antonio, TX · On-site

Deliver required throughput rate to support customer requirements. * Able to work required scheduled deemed necessary to meet the production goals and Key Performance Indicators of the site. Schedule ...

Norm Reeves Auto Group

Parts Back Counter (Toyota)

Dallas, TX · On-site

$14.25 - $19.25/hr

As a Parts Back Counter Associate, you're one of the most important team members at Norm Reeves ... customer satisfaction. The ideal candidate has previous automotive parts experience, preferably in ...

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Customer Counter Associate information

What are the key skills and qualifications needed to thrive as a customer counter associate, and why are they important?

To thrive as a Customer Counter Associate, you need strong customer service abilities, basic math skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is often required. Excellent communication, problem-solving, and a friendly demeanor help you provide positive customer experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction and smooth day-to-day operations.

What is a customer counter associate?

Customer Counter Associates are frontline employees who assist customers at service counters, such as those found in retail stores, post offices, or shipping centers. Their primary responsibilities include greeting customers, processing transactions, answering questions, handling packages or products, and resolving customer concerns. They play a crucial role in ensuring efficient service and a positive customer experience. Customer Counter Associates often need strong communication, organizational, and problem-solving skills, as well as familiarity with the services or products offered by their employer.

What are some common challenges faced by customer counter associates and how can they effectively manage them?

Customer Counter Associates often encounter high volumes of customer interactions, especially during peak hours, which can be challenging when balancing efficiency with personalized service. Managing difficult or dissatisfied customers is another common challenge that requires strong communication and problem-solving skills. Effective associates stay organized, remain calm under pressure, and use clear communication to resolve issues quickly. Building familiarity with company policies and regularly collaborating with team members can also help in navigating daily challenges more smoothly.

What cities in Texas are hiring for Customer Counter Associate jobs?

Cities in Texas with the most Customer Counter Associate job openings:

Customer Counter Associate jobs near you

Parts Counter Associate - Heavy Equipment Dealership

Cisco Equipment Rentals LLC

Odessa, TX • On-site

$14.75 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Description

Department:

Parts Department

Reports To:

Parts Manager

Location:

Odessa, TX

Job Overview

Cisco Equipment Rentals is seeking an experienced and customer-focused **Parts Counter Associate** to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service.

Key Responsibilities

Customer Service

  • Assist walk-in and call-in customers with parts inquiries and purchases.
  • Provide expert guidance on parts compatibility and availability.
  • Ensure a high level of customer satisfaction by addressing needs promptly and professionally.

Parts Sales

  • Promote and sell parts and accessories to customers and technicians.
  • Identify opportunities to upsell or cross-sell parts and services.
  • Process customer orders accurately and efficiently, including quotes, invoices, and payments.

Inventory Management

  • Maintain an organized and accurate parts inventory.
  • Conduct regular inventory counts and assist with stock replenishment.
  • Monitor parts usage trends and provide feedback to the Parts Manager on inventory needs.

Technical Support

  • Utilize parts catalogs, diagrams, and systems to identify and locate specific parts.
  • Collaborate with technicians and service teams to fulfill parts requests promptly.

Safety and Compliance

  • Adhere to all safety protocols and company policies.
  • Maintain a clean and organized workspace in compliance with standards.

Requirements

Qualifications

Education: 

  • High school diploma or equivalent required; additional technical or vocational training preferred.

Experience:

  • 2+ years of experience in a parts counter or similar role, preferably in heavy equipment, automotive, or industrial sectors.
  • Familiarity with heavy equipment brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, or John Deere is a plus.

Technical Knowledge:

  • Proficient in using parts catalogs, inventory systems, and related software.
  • Strong understanding of mechanical and technical aspects of heavy equipment parts.

Skills:

  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in handling parts and transactions.

Physical Requirements:

  • Ability to lift and carry parts and equipment (up to 50 lbs.).
  • Comfortable working in a fast-paced and physically active environment.

Licenses and Certifications:

  • Valid driver's license required.

What We Offer

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health, dental, vision, and retirement plans.
  • Opportunities for professional growth and training.
  • A positive and supportive work environment.

Join Our Team

At Cisco Equipment Rentals, we pride ourselves on delivering top-tier service and expertise. If you are passionate about heavy equipment and enjoy providing exceptional customer service, we encourage you to apply.

Apply