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Customer Care Manager Jobs in Riverside, CA (NOW HIRING)

JNH Lifestyles

Customer Care Technician

Irvine, CA · On-site

$18.50 - $24.75/hr

Manage escalated and time-sensitive issues with urgency and accuracy * Maintain clear communication ... Our Customer Care team plays a critical role in supporting our customers beyond the sale, ensuring ...

The Bugman

Customer Care Representative

Anaheim, CA

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dedicated & caring managers * Excellent training * Great pay & benefits A Message from the ... As a Customer Care Representative, you will * Operate a multi-line phone system * Answer and ...

the bugman

Customer Care Representative

Anaheim, CA

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dedicated & caring managers * Excellent training * Great pay & benefits A Message from the ... As a Customer Care Representative, you will * Operate a multi-line phone system * Answer and ...

the bugman

Customer Care Representative

Anaheim, CA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dedicated & caring managers * Excellent training * Great pay & benefits A Message from the ... As a Customer Care Representative, you will * Operate a multi-line phone system * Answer and ...

Toll Brothers, Inc.

Customer Care Representative

Irvine, CA · On-site

$29.41 - $38.99/hr

  • Medical

  • Dental

  • Retirement

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Toll Brothers

Customer Care Representative

Irvine, CA · On-site

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Retirement

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Stoneledge Furniture, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These agents manage a demanding multi-channel workload that includes serving as the primary point ... Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ...

Ashley Furniture Industries Inc

Customer Care Agent

Colton, CA · On-site

$16.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These agents manage a demanding multi-channel workload that includes serving as the primary point ... Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ...

Traveling with Tasha

Customer Care Associate

Moreno Valley, CA · On-site

$14.75 - $20.50/hr

About the job Customer Care Associate Overview We are looking for a Customer Relations Specialist ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Ashley Global Retail, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These agents manage a demanding multi-channel workload that includes serving as the primary point ... Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ...

Meritage Homes

Customer Care Associate

Irvine, CA · On-site

$15.50 - $21.50/hr

Responsibilities Meritage Homes is looking for a Customer Care Associate who will: * Supervise the ... Manage customer expectations during the construction process through the homeowner orientation.

Meritage Homes

Customer Care Associate

Irvine, CA · On-site

$15.50 - $21.25/hr

Responsibilities Meritage Homes is looking for a Customer Care Associate who will: * Supervise the ... Manage customer expectations during the construction process through the homeowner orientation.

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Riverside, CA

Customer Care Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer care manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer care manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Riverside, CA?

The most popular types of Customer Care jobs in Riverside, CA are:

What are popular job titles related to Customer Care Manager jobs in Riverside, CA?

For Customer Care Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Care Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Care Manager jobs?

Cities near Riverside, CA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,508 per year, or $29.1 per hour.

Customer Care Technician

JNH Lifestyles

Irvine, CA • On-site

$18.50 - $24.75/hr

Full-time

Re-posted 23 days ago

Job description

Position Overview

JNH Lifestyles is seeking a Customer Care Technician to join our Customer Care team. This role is focused on providing high-level technical support and troubleshooting assistance to customers, while also delivering exceptional customer service experiences.


This position is ideal for someone who enjoys problem-solving, working directly with customers, and supporting technical products in a structured, process-driven environment. The Customer Care Technician will play a key role in diagnosing issues, guiding customers through solutions, and ensuring a smooth post-purchase experience.


Key Responsibilities

Technical Support & Troubleshooting

  • Diagnose and resolve customer-reported technical issues related to products, components, and system functionality
  • Guide customers through troubleshooting steps clearly and professionally
  • Identify when issues require escalation and route appropriately
  • Support warranty, repair, and replacement processes as needed
  • Document technical findings accurately in ticketing systems

Customer Care & Communication

  • Provide professional, empathetic, and solution-focused customer support
  • Respond to customer inquiries via phone, email, and ticketing platforms
  • Manage escalated and time-sensitive issues with urgency and accuracy
  • Maintain clear communication with customers throughout resolution processes

Workflow & Process Compliance

  • Follow established workflows, escalation procedures, and documentation standards
  • Maintain accurate ticket updates and case documentation
  • Collaborate with Customer Service, Operations, Warehouse, and Technical teams
  • Adhere to internal SOPs and service-level expectations


Qualifications

Required:

  • Customer Service experience in a professional environment
  • Technical support or troubleshooting experience
  • Strong problem-solving and critical thinking skills
  • Excellent written and verbal communication
  • Ability to explain technical information clearly to non-technical users
  • Strong attention to detail and documentation accuracy
  • Comfortable working in structured workflows and ticketing systems

Preferred:

  • Experience in technical support, IT support, product support, or equipment troubleshooting
  • Experience with CRM or ticketing platforms
  • Familiarity with logistics, returns, warranty, or service operations
  • Background in consumer products, electronics, or equipment support

Skills & Attributes

  • Customer-focused mindset
  • High accountability and reliability
  • Strong organizational and time-management skills
  • Ability to manage multiple cases simultaneously
  • Calm and professional under pressure
  • Team-oriented with strong cross-department collaboration skills


Why Join JNH Lifestyles?

At JNH Lifestyles, we are committed to quality, innovation, and customer experience. Our Customer Care team plays a critical role in supporting our customers beyond the sale, ensuring confidence in our products and trust in our brand. This role offers growth opportunities, skill development, and the chance to be part of a collaborative, fast-growing organization.

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