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Customer Care Assistant Jobs in Riverside, CA (NOW HIRING)

Stoneledge Furniture, LLC

Customer Care Agent

Colton, CA

$16.89 - $16.90/hr

Additionally, Customer Care Agents handle sending time frame communication, managing complex cases ... to assist customers. * Demonstrate a strong understanding of delivery logistics, routing, and ...

JNH Lifestyles

Customer Care Representative

Ontario, CA

$16 - $21.75/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$18 - $19/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

Meritage Homes Corporation

Customer Care Associate

Irvine, CA

$15.50 - $21.25/hr

Responsibilities Meritage Homes is looking for a Customer Care Associate who will: * Supervise the ... Participate in the 10 step AVID-Customer Satisfaction process in assigned communities. * Assist as ...

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All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Riverside, CA

Customer Care Assistant information

See Riverside, CA salary details

$12

$20

$29

How much do customer care assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer care assistant in Riverside, CA is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the role of a customer care assistant?

A customer care assistant provides support to customers by answering inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

Is a Customer Care Assistant job stressful?

A Customer Care Assistant role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some find the role rewarding and engaging.

How can I make $2000 a week working from home?

A Customer Care Assistant can increase earnings by working full-time, taking on multiple shifts, or seeking higher-paying roles within customer service that offer bonuses or commissions. Developing strong communication skills and gaining experience with customer management tools can also improve earning potential, but reaching $2000 weekly typically requires additional responsibilities or supplementary income sources.

What jobs pay 4000 a week without a degree?

Customer Care Assistant roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Riverside, CA? The most popular types of Customer Care jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Care Assistant jobs? Cities near Riverside, CA with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,454 per year, or $20.9 per hour.
Senior Customer Care Training Lead, PSA

Senior Customer Care Training Lead, PSA

Collectors Holdings, Inc.

Santa Ana, CA • On-site

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
Collectors is seeking a Senior Customer Care Training Lead to join the PSA Customer Care team, and oversee the team with training-related needs. This includes the ability to organize, plan, document, and execute training sessions for all employees. Creating, maintaining, and updating the training curriculum will be a critical task. As a Senior Customer Care Training Lead, you will work with people from various departments within Collectors; from Operations to
Customer Care, assist the Customer Care team members that may need training or retraining. You will provide education and preparation for both existing and new staff and work directly with management to maintain consistency of the training content.
This position will report to the Customer Care Manager and work onsite at our Santa Ana, CA office headquarters.
What You'll Do:
  • Lead training in all key areas of the PSA Customer Care department that may have training needs. Training will be delivered to new hires, temporary employees, and existing employees in PSA Customer Care.
  • Focus on building annual programs and preparing teaching plans for all employees.
  • Support with onboarding and training new hires and temporary employees for PSA Customer Care.
  • Communicate with team members, fellow trainers, and technical writers
  • Anticipate and identify future training needs and create a curriculum, with the PSA Customer Care Manager's guidance to facilitate training.
  • Improve policies, procedures, and processes through the identification of opportunities for improvement from defined issues considering current procedures; recommend and implement optimal solutions; measure observed improvements, draft documents and reports within PSA Customer Care.

Who You Are:
  • B.S. or B.A. preferred
  • 4-6 years of experience in a training environment required.
  • 2-4 years leading a training team is preferred.
  • 2-4 years of lead or supervisory experience required.
  • Fluent in English with the ability to read and comprehend instructions, correspondence, and memos; ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
  • Attendance must be reliable, and you must be flexible to occasionally cater to later shifts.
  • Strong computer skills (Gmail, Google Drive, Google Slides, etc.).
  • Proven work experience in training others.
  • Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
  • Strong planning, problem-solving, and project management skills.
  • Ability to stay organized and be detail-oriented.
  • Ability to present complex information to a variety of audiences.
  • Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills.

Physical Requirements:
  • Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
  • Hand Use: Regular hand use for various tasks.
  • Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
  • Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
  • Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
  • Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate:
The reasonable estimated hourly rate for this position is $28. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All full-time employees are eligible for paid vacation
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.

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