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Customer Care Assistant Jobs in Riverside, CA (NOW HIRING)

City of Hope

Patient Care Assistant I

Irvine, CA

$17.25 - $23.50/hr

Patient Care Assistant I - Multiple openings available Join the transformative team at City of Hope ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$22.73 - $30.72/hr

Patient Care Assistant I Pay rate: $22.73/hr to $30.72/hr *Thank you for your interest. Please note ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA · On-site

$22.73 - $30.72/hr

Patient Care Assistant I Pay rate: $22.73/hr to $30.72/hr *Thank you for your interest. Please note ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$21.96 - $29.68/hr

Patient Care Assistant I Thank you for your interest. Please note, the purpose of this posting is ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$21.96 - $29.68/hr

Patient Care Assistant I Thank you for your interest. Please note, the purpose of this posting is ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$21.96 - $29.68/hr

Patient Care Assistant I Thank you for your interest. Please note, the purpose of this posting is ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$21.96 - $29.68/hr

Patient Care Assistant I Thank you for your interest. Please note, the purpose of this posting is ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$22.73 - $30.72/hr

Patient Care Assistant I Pay rate: $22.73/hr to $30.72/hr *Thank you for your interest. Please note ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

Maxim Healthcare Service

Personal Care Assistant

Pomona, CA · On-site

$18.57 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare, Inc. ("Maxim") is ...

Maxim Healthcare Services

Personal Care Assistant

Irvine, CA

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare, Inc. ("Maxim") is ...

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Showing results 41-60

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Riverside, CA

Customer Care Assistant information

See Riverside, CA salary details

$12

$20

$29

How much do customer care assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer care assistant in Riverside, CA is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Riverside, CA?

The most popular types of Customer Care jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Care Assistant jobs?

Cities near Riverside, CA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,454 per year, or $20.9 per hour.

Patient Care Assistant I

City of Hope

Irvine, CA

$17.25 - $23.50/hr

Full-time

Re-posted 11 days ago

City Of Hope rating

8.4

Company rating: 8.4 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

25th of 888 rated healthcare providers

Job description

Patient Care Assistant I - Multiple openings available 

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

A Patient Care Assistant (PCA) is a healthcare professional trained to provide specific patient care services to designated patients under the guidance and supervision of a Registered Nurse (RN). Their role involves assisting the healthcare team by delivering services promptly, accurately, and with a courteous demeanor. PCAs play a vital role in supporting patient care and ensuring the well-being of patients under the direction of RNs.

As a successful candidate, you will:

  • Provides accurate, reliable, courteous and timely services to all customers.
  • Delivers in a knowledgeable consistent and skillful manner under the direct supervision of a registered nurse.
  • Demonstrates competence appropriate to their role and function in high risk and/or problem prone behaviors.
  • Delivers patient care in a manner consistent with the scope of practice of their discipline and the standards established by City of Hope as expressed in the plans for provision of care and policies and procedures.
  • Maintains current knowledge and awareness of organizational and regulatory standards, policies and procedures.
  • Participates in a collaborative, empowered work environment as demonstrated through teamwork.
  • Effectively communicates with all customers and team members to meet organizational goals and to provide customer satisfaction.
  • Maintains current knowledge and skills through attendance and participation in organizational and departmental meetings and continuing education activities.
  • Demonstrates fiscal responsibility by appropriate and timely use of organizational resources.
  • Actively participates in performance improvement activities to continuously improve service delivery.
  • Demonstrates City of Hope values in individual work performance.

Your qualifications should include:

  • High School Graduate or equivalent plus one of the following:
  • Non-licensed graduate of a Registered Nurse or Licenses Vocational (LVN) program; or
  • Enrollment in an approved RN program and completion of at least one medical surgical clinical rotation; or
  • Active Certification as a Nursing Assistant
  • AHA BLS Certification

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  

To learn more about our Comprehensive Benefits, please CLICK HERE.

What City Of Hope employees say

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Benefits

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Workplace

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About City of Hope

Sourced by ZipRecruiter

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hopes translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hopes specialized cancer expertise. City of Hope is ranked among the nations Best Hospitals in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Duarte, CA, US

Year founded

1913

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