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Customer Care Assistant Jobs in Riverside, CA (NOW HIRING)

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$16 - $21.75/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

JNH Lifestyles

Customer Care Representative

Ontario, CA

$16 - $21.75/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

Meritage Homes

Customer Care Associate

Irvine, CA · On-site

$15.50 - $21.50/hr

Responsibilities Meritage Homes is looking for a Customer Care Associate who will: * Supervise the ... Participate in the 10 step AVID-Customer Satisfaction process in assigned communities. * Assist as ...

JNH Lifestyles

Customer Care Representative

Ontario, CA · On-site

$18 - $19/hr

We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

Phenom People

Patient Care Assistant

Loma Linda, CA · On-site

$16.75 - $22.75/hr

The Patient Care Assistant (PCA), works under the direct supervision of the Registered Nurse (RN) ... Utilizes effective interpersonal skills to maximize excellence in customer service and follows ...

City of Hope

Patient Care Assistant I

Irvine, CA

$17.25 - $23.50/hr

Patient Care Assistant I Join the transformative team at City of Hope, where we're changing lives ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$17.50 - $24/hr

Patient Care Assistant I Join the transformative team at City of Hope, where we're changing lives ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$17.50 - $24/hr

Patient Care Assistant I - Multiple openings available Join the transformative team at City of Hope ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$17.25 - $23.50/hr

Patient Care Assistant I - Multiple openings available Join the transformative team at City of Hope ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA

$17.50 - $24/hr

Patient Care Assistant I - Multiple openings available Join the transformative team at City of Hope ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

City of Hope

Patient Care Assistant I

Irvine, CA · On-site

$17.25 - $23.50/hr

Patient Care Assistant I - Multiple openings available Join the transformative team at City of Hope ... Provides accurate, reliable, courteous and timely services to all customers. * Delivers in a ...

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Riverside, CA

Customer Care Assistant information

See Riverside, CA salary details

$12

$20

$29

How much do customer care assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer care assistant in Riverside, CA is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Riverside, CA?

The most popular types of Customer Care jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Care Assistant jobs?

Cities near Riverside, CA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,454 per year, or $20.9 per hour.

Customer Care Agent

Ashley Global Retail, LLC

Colton, CA • On-site

$16.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation: This position pays an hourly rate of $16.90- $16.90
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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