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Customer Care Assistant Jobs in Springfield, IL (NOW HIRING)

Host Healthcare

RN - Medical-Surgical

Springfield, IL · On-site

$890/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

RN - Interventional Radiology

Springfield, IL · On-site

$2.5K - $3.3K/wk

Travel healthcare offers healthcare professionals new career opportunities that involve travel, growth, and excitement. At Host Healthcare, we are dedicated to providing travel nurses, travel ...

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All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Springfield, IL

Customer Care Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer care assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Springfield, IL? The most popular types of Customer Care jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Care Assistant jobs? Cities near Springfield, IL with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.

Patient Care Coordinator

National Coalition of Healthcare Recruiters

Auburn, IL • On-site

$16 - $17/hr

Other

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

(Only QUALIFIED Healthcare Professionals accepted) Clinical Assistant and/or Medical Assistant - Patient Care Coordinator - Auburn Park, IL--$500 Signing Bonus! We are seeking two patient care coordinators to be an integral part of our team working with the underserved patient population in Auburn Park and Blue Island. We are seeking a high-energy, competitive and compassionate individuals to join our team. The Patient Care Coordinator would provide excellent customer service to our patients, assisting in registration, scheduling appointments, informing individuals about our services, referral and other duties. The PCC would work 8am-5pm Monday-Friday. The hourly rate for this individual would be $16-17 per hour with full benefits and the ability to grow within the organization. This position is a great opportunity to work with the underserved patient population and make a direct impact in the healthcare needs of the community. Pay: $16-$17 per hour Benefits: • 401(k) • 401(k) Matching • Employee Discount • Paid Time Off • Professional Development Assistance • $500 Signing Bonus Schedule: • Monday to Friday 8a-5p Kurt Schussler Vice President and Managing Partner Medical Advantage Recruiters 15455 Dallas Parkway, Suite #600 Addison, TX 75001 Phone: (877) 490-5260 Direct: (817) 491-5260 Fax: (817) 491-5261 e-mail: kurt@medicaladvantage.net www.medicaladvantage.net
National Coalition Of Healthcare Recruiters logo

About National Coalition Of Healthcare Recruiters

Sourced by ZipRecruiter

The National Coalition of Healthcare Recruiters (NCHCR) is an established company based in Blennerhassett, West Virginia that operates within the healthcare industry. With a commitment to maintaining high standards of professionalism, they offer specialized recruitment services to healthcare professionals and institutions across the country. Operating as a coalition, they implement a powerful networking platform to connect employers and job seekers in the healthcare sector. The organization’s mission revolves around ensuring that healthcare services across the nation have access to the best talent available and potential candidates can find rewarding opportunities.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Blennerhassett, WV, US

Year founded

2005

Social media

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