ZipRecruiter

Log In

1

Customer Care Assistant Jobs in Springfield, IL (NOW HIRING)

previous page

Showing results 41-60

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Springfield, IL

Customer Care Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer care assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Springfield, IL?

The most popular types of Customer Care jobs in Springfield, IL are:

What are popular job titles related to Customer Care Assistant jobs in Springfield, IL?

For Customer Care Assistant jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Springfield, IL look for?

The top searched job categories for Customer Care Assistant jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Customer Care Assistant jobs?

Cities near Springfield, IL with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.

Automotive Parts Specialist | Earn Up to $75K | Relocation

Isringhausen Imports

Springfield, IL • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description


229 East Jefferson Street, Springfield, IL 62701

Automotive Parts Professional
Full-Time, On-Site Position Opportunity to Earn $50,000 - $75,000 Annually!
Relocation Assistance Available5-day Work WeekPrior Experience as an Automotive Parts Counterperson or Parts Specialist Required


About Isringhausen Imports
Isringhausen Imports is Springfield’s destination for premium automobiles, representing Porsche, BMW, Mercedes-Benz, and Volvo. For decades we have built our reputation on an exceptional, no-pressure client experience and long-term relationships.
Are you an Automotive Parts professional with a passion for luxury vehicles? We are seeking a high-line Parts Counter Specialist. You will assist technicians and premium clientele with sourcing, ordering, and managing exclusive OEM parts, ensuring an exceptional customer service experience. 


Please explore our Isringhausen Imports Careers Page but don't forget to click 'Apply Now' on this page.

 

Why Join Our Team:

  • Competitive Compensation: Highly competitive hourly or salary pay structure with monthly performance bonuses with an opportunity to earn $50,000 - $75,000 annually
  • Comprehensive Benefits: Full health, dental, and vision insurance
  • Perks: 401(k) with company match, paid time off, and continuous professional training
  • 5-day work week
  • Environment: Climate-controlled facility with top-tier technology

Position Overview:

The Parts Counter Person serves as the vital link between our luxury service department, wholesale clients, and retail customers. You will accurately identify parts, manage inventory, and provide a premium experience that matches the caliber of our high-line brands.

Key Responsibilities:

  • Look up and order OEM parts using electronic cataloging and dealer management systems.
  • Fulfill parts requests for our internal service technicians to ensure quick turnaround times.
  • Assist retail and wholesale customers with inquiries, orders, and returns.
  • Maintain accurate inventory levels, receive shipments, and process core/warranty returns.
  • Uphold the highest standard of professional appearance and customer care.


Qualifications: 

  • Prior experience as an Automotive Parts Counterperson or Parts Specialist.
  • Experience with premium/luxury OEM brands is strongly preferred.
  • Proficiency in automotive dealership software (e.g., Reynolds, CDK).
  • Strong organizational skills with dedicated attention to detail.
  • Valid driver’s license and a clean driving record.
  • Ability to comfortably lift and carry up to 50 lbs.
  • Please upload your resume. Completing the online assessment will grant you priority consideration!
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Pre-employment background checks are required, including MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status

Apply