ZipRecruiter

Log In

1

Customer Care Associate Jobs in Springfield, IL (NOW HIRING)

Cableone

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...

Ollie's

Customer Service Associate

Springfield, IL · On-site

$15.25 - $16.25/hr

BE A TEAM PLAYER - Associates are expected to be supportive and work together. * BE CARING - How do ... Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build ...

Circle K

Customer Service Representative

Taylorville, IL · On-site

$15.25 - $20.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Virden, IL · On-site

$15 - $20.50/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

next page

Showing results 1-20

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Springfield, IL

Customer Care Associate information

See Springfield, IL salary details

$8

$16

$27

How much do customer care associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer care associate in Springfield, IL is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Springfield, IL? The most popular types of Customer Care jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Care Associate jobs? Cities near Springfield, IL with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,330 per year, or $17 per hour.

Supervisor, Customer Care and Sales Advisor

Cable One, Inc.

Taylorville, IL • On-site

$48K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Description:
Customer Care and Sales Advisor Supervisor
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. As a Customer Care and Sales Advisor Supervisor, you will play a key leadership role in delivering exceptional customer experiences while supporting a high-performing team focused on customer care, retention, and sales success.
The Customer Care and Sales Advisor Supervisor is responsible for overseeing and coordinating the day-to-day operations of the Customer Care and Sales Advisor team. This role focuses on leading and developing advisors, ensuring a positive and consistent customer experience, supporting retention and sales initiatives, and resolving escalated customer concerns. The ideal candidate combines strong leadership abilities with a passion for customer service, coaching, and operational excellence.
Location:
Primary responsibilities support operations in [Location]; however, remote candidates will be considered.
We are open to hiring remote candidates residing in the following states: AL, AK, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OH, OK, OR, PA, SC, TN, TX, and UT.
Key Responsibilities
Team Leadership and Support
  • Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
  • Foster a positive, collaborative, and customer-focused work environment.
  • Schedule and organize team coverage to support business needs and maintain service levels during peak times.
  • Conduct regular performance discussions, coaching sessions, and development planning.
  • Support hiring, onboarding, and training initiatives for new associates.

Customer Care and Sales Operations
  • Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
  • Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns.
  • Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
  • Monitor adherence to company policies, procedures, scripts, and customer experience standards.
  • Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services.

Performance Management and Reporting
  • Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics.
  • Analyze trends and identify opportunities for coaching and operational improvement.
  • Provide regular reporting and performance updates to leadership.
  • Ensure team members meet or exceed established service, retention, and sales goals.

Training and Development
  • Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques.
  • Conduct ongoing training sessions to support continuous learning and process updates.
  • Promote best practices in customer communication, active listening, empathy, and problem-solving.
  • Encourage career growth and professional development within the team.

Process Improvement and Customer Experience
  • Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
  • Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency.
  • Collect and evaluate customer feedback to identify trends and recommend improvements.
  • Promote a customer-first culture that strengthens relationships and builds customer loyalty.

Qualifications
  • High school diploma or GED required; associate or bachelor's degree preferred.
  • Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred.
  • Demonstrated leadership, coaching, and team development skills.
  • Strong verbal and written communication skills.
  • Ability to effectively manage escalated customer situations with professionalism and empathy.
  • Working knowledge of Cable One products and services preferred.
  • Experience with customer service systems, ticketing platforms, and performance reporting tools.
  • Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively in a remote or hybrid environment.

Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
  • Health from Day One: Medical, dental, and vision plans start immediately
  • Protect What Matters: Life insurance for you and your loved ones
  • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
  • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
  • Extra Peace of Mind: Group legal plan and identity theft protection

Additional Perks
  • Learn & Earn: Tuition reimbursement up to $5,250 in your first year
  • Give Back: Participate in community support programs across the U.S.
  • Celebrate Wins: Recognition and awards programs highlight your achievements
  • Grow Your Career: Clear advancement opportunities
  • Team Vibes: Collaborative work environment where ideas and teamwork thrive

Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensuring our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue-it is the motto our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by applicable law.
Pre-Hire Processes
Cable One and our family of brands are committed to keeping our associates and customers safe. Job offers are contingent upon the successful completion of background checks, drug screening, and reference verification. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to begin a successful and rewarding career.

Apply