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Customer Care Manager Jobs in Springfield, IL (NOW HIRING)

DCC Propane, LLC

Customer Care Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

Maintain and manage parts inventory. * Ensure all paperwork is complete and accurately submitted in ... We strongly believe in taking care of our employees so that they can take care of our customers.

Humana

Manager, Care Management

Springfield, IL · On-site

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Springfield, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Springfield, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Humana

Manager, Care Management

Springfield, IL · Remote

The Manager, Care Management oversees the assessment and evaluation of members' needs and ... Continuously improve customer satisfaction through effective program monitoring to achieve timely ...

Cableone

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... Managing add/change/delete requests in hosted platforms Use effective telephone-based selling ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... ○ Managing add/change/delete requests in hosted platforms • Use effective telephone-based ...

Cable One

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our ... ○ Managing add/change/delete requests in hosted platforms • Use effective telephone-based ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Springfield, IL

Customer Care Manager information

See Springfield, IL salary details

$22.7K

$53.7K

$93.5K

How much do customer care manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer care manager in Springfield, IL is $53,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $64,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Springfield, IL? The most popular types of Customer Care jobs in Springfield, IL are:
What are popular job titles related to Customer Care Manager jobs in Springfield, IL? For Customer Care Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Springfield, IL look for? The top searched job categories for Customer Care Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Care Manager jobs? Cities near Springfield, IL with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,678 per year, or $25.8 per hour.

Customer Care Representative

DCC Propane, LLC

Springfield, IL • On-site

$18 - $19/hr

Part-time

Medical, Vision, Retirement, PTO

Re-posted 5 days ago

DCC Propane rating

4.7

Company rating: 4.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

402nd of 415 rated retail wholesalers

Job description

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.
Duties and Responsibilities:
  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Assist with light collections or handle billing inquiries as assigned.
  • Strong data entry skills and attention to detail needed.
  • Must be able to work well in a fast-paced environment.
  • Provide resolution to gas and /or water service needs of customers.
  • Determine that service requests are within the scope of work performed by Company.
  • Maintain and manage parts inventory.
  • Ensure all paperwork is complete and accurately submitted in a timely manner.
  • Take responsibility regarding all aspects of daily tasks and actions.
  • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
  • Attend all safety meetings, training and/or in-services.
  • Regular attendance at the worksite is required.

Qualifications: Knowledge, Skills and Abilities
  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Must be dependable with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.

Experience/Education:
  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.

Travel:
Local Travel only.
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.

Working Environment:
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is:
  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use
  • The noise level in the work environment is usually moderate.

This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.
Meet DCC Propane:
DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.
Why Work for Us?
Hicksgas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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