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Customer Care Associate Jobs in Bolingbrook, IL (NOW HIRING)

Sunrise Systems

Customer Care Associate

Chicago, IL

$15 - $20.50/hr

Customer Care Associate Location: Chicago, IL 60631 Duration: 6 Months (Temp to Perm) Job Schedule-Hybrid or on site Job hours 7:00-3:30PM or 7:30 to 4PM Central Time Client Company is seeking a ...

Chubb

Customer Care Associate

Chicago, IL · On-site

$15 - $20.50/hr

Customer Care Associate Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry ...

NTT DATA

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking ...

Chubb

Customer Care Associate

Chicago, IL

$15 - $20.50/hr

The PHS Customer Care Associate role requires a skillset geared towards analytical thinking, decision making, crafting business correspondence, multiple application navigation and a capability to ...

Chubb

Customer Care Associate

Chicago, IL

$15 - $20.50/hr

The PHS Customer Care Associate role requires a skillset geared towards analytical thinking, decision making, crafting business correspondence, multiple application navigation and a capability to ...

Chubb

Customer Care Associate

Chicago, IL · On-site

$15 - $20.50/hr

The PHS Customer Care Associate role requires a skillset geared towards analytical thinking, decision making, crafting business correspondence, multiple application navigation and a capability to ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United States** This position is eligible for company benefits ...

ICONMA

Customer Care Associate

Chicago, IL · On-site

$15 - $20.50/hr

Customer Care Associate Our client, a Property and Casualty Insurance company, is looking for a Customer Care Associate for their Chicago, IL/Hybrid location. Responsibilities: * Analyze, research ...

NTT America

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits ...

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United States** This position is eligible for company benefits ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. **Must Live in Continental United States** This position is eligible for company benefits ...

Canlan Sports

Customer Care Associate

Romeoville, IL · On-site

$15.50 - $16.50/hr

Customer Care Associate Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest ...

Canlan Sports

Customer Care Associate

Romeoville, IL · On-site

$15.50 - $16.50/hr

... Customer Care Associate (CCA) maintains the health safety of our customers whilst providing professional, efficient, and courteous service in person, at the complexes. This role is responsible for ...

Canlan Sports

Customer Care Associate

Romeoville, IL · On-site

$15.50 - $16.50/hr

Rate of Pay: $15.50 - $16.50/ hour Job Summary The Customer Care Associate (CCA) maintains the health & safety of our customers whilst providing professional, efficient, and courteous service in ...

Canlan Sports

Customer Care Associate

Romeoville, IL

$15.50 - $16.50/hr

Rate of Pay: $15.50 - $16.50/ hour Job Summary The Customer Care Associate (CCA) maintains the health & safety of our customers whilst providing professional, efficient, and courteous service in ...

Sunrise Systems Inc

Be Seen First

Customer Care Associate_26-02452

Chicago, IL · On-site

$24 - $25/hr

Customer Care Associate Location: Chicago, IL 60631 (Hybrid) Duration: 6 Months (Temp to Perm) Job Schedule-Hybrid or on site Job hours 7:00-3:30PM or 7:30 to 4PM Central Time Client Company is ...

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Customer Care Associate information

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How much do customer care associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer care associate in Bolingbrook, IL is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Bolingbrook, IL? The most popular types of Customer Care jobs in Bolingbrook, IL are:
What are popular job titles related to Customer Care Associate jobs in Bolingbrook, IL? For Customer Care Associate jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Customer Care Associate jobs in Bolingbrook, IL look for? The top searched job categories for Customer Care Associate jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Customer Care Associate jobs? Cities near Bolingbrook, IL with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Customer Care Associate

Customer Care Associate

Sunrise Systems

Chicago, IL

$15 - $20.50/hr

Other

Medical, Dental, Vision

Posted 6 days ago

Job description

Job Title: Customer Care Associate
Location: Chicago, IL 60631
Duration: 6 Months (Temp to Perm)
Job Schedule-Hybrid or on site
Job hours 7:00-3:30PM or 7:30 to 4PM Central Time
Client Company is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them with peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
Job Summary:
  • This position is primarily responsible for analyzing, researching and responding to all service-related customer inquiries. The avenues of communication with this position are via letter, email, or fax.
  • The PHS Customer Care Associate role requires a skillset geared towards analytical thinking, decision making, crafting business correspondence, multiple application navigation and a capability to handle moderate to high complexity assignments.
  • The PHS Customer Care Associate is also responsible for personal tracking of various duties including daily productivity reports, time service reporting as well as any tracking of correspondence produced should there be a need for potential specialty mailing, escalated handling, etc.

Responsibilities:
  • Analyze, research, and respond to all Policyholders' inquiries via any of the following avenues: Business correspondence or email communication.
  • Understand customer's request(s), reviewing applicable policy administration systems, gathering needed information to provide or to resolve customer needs and disputes.
  • Written Communications will accurately describe the outcome of customer's request, and provide all relevant updates and information needed with the appropriate business tone.
  • Provide support and/or handle internal Policyholder Service Center escalations or time-sensitive customer inquiries.
  • Conduct all necessary system transactions to satisfy completion of a service task. Transactions include policy accounting, policy record updates, cancellation, etc.
  • Accurately document back-office systems/ upload documents to record storage databases.
  • Expected to handle any other duties assigned by Manager as well as participation in team functions, meetings, incentive programs, etc.
  • Build broad understanding of our products and systems.
  • High volume processing output with focus on providing positive customer experience; balancing efficiency, timeliness, and quality within department's SLA requirements.
  • Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner.
  • Collaborate with team leadership to ensure effective resolution of unfamiliar customer needs, follow-up, and workflow.
  • Support Regulatory customer-facing work.
  • Handle Special Projects that may be assigned to include Company initiatives, cleanup activities, etc.
  • Support or collaborate with other departments within Operations or others as needed.

Capabilities:
  • Focus on Customer - Build strong customer relationships and deliver customer-centric solutions.
  • Make Quality Decisions - Make good and timely decisions that keep the organization moving forward.
  • Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Value Differences - Recognize and leverage the value that different perspectives and cultures bring to the organization.
  • Optimize Processes - Know the most effective and efficient processes to get things done, with a
  • Focus on continuous improvement
  • Drive Results - Consistently achieve results, even under tough circumstances.
  • Act - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Work Resourcefully - Secure and deploy resources effectively and efficiently; proactively solve problems that may arise.
  • Collaborate - Build partnerships and work collaboratively with others to meet shared objectives.
  • Develop Self - Actively seek new ways to grow and be challenged using both formal and informal development channels.

Skills & Experience:
  • Ability to champion solutions to customer requests through independent critical thinking and appropriate judgment
  • Ability to communicate effectively via business correspondence and email is imperative.
  • Advanced rationalization abilities using logical practices to make decisions and resolve customer issues.
  • Ability to operate efficiently in a fast-paced environment with sharp attention to detail across multiple technology platforms.
  • Ability to work independently and with minimal supervision.
  • Ability to multi-task and manage competing daily priorities, maintaining composure.
  • Customer Service background (written and verbal)
  • 2-3 years of Insurance service experience preferred.
  • Individual Supplemental insurance products background helpful.
  • Microsoft Office - Word (authoring correspondence), Excel (basic to intermediate), Outlook required.

Education:
  • High School
  • Bachelor's or associate degree preferred

Compensation:
The hourly rate for this position is between $20.00-$25.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

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