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Customer Care Assistant Jobs in Springfield, IL (NOW HIRING)

Host Healthcare

RN - PCU

Springfield, IL · On-site

$1.6K/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

Cath Lab Tech - PCU

Springfield, IL · On-site

$890/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

RN - OR-First Assist

Springfield, IL · On-site

$890/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

Host Healthcare

RN - CVICU

Springfield, IL · On-site

$890/wk

Responds in a timely manner and has been able to assist with SO much. Definitely will continue ... Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ...

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Springfield, IL

Customer Care Assistant information

See Springfield, IL salary details

$11

$19

$27

How much do customer care assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer care assistant in Springfield, IL is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Springfield, IL? The most popular types of Customer Care jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Care Assistant jobs? Cities near Springfield, IL with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Springfield, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,281 per year, or $19.8 per hour.

Patient Care Imaging Assistant

Springfield Clinic

Springfield, IL • On-site

$16 - $22/hr

Part-time

Posted 14 days ago

Springfield Clinic rating

6.7

Company rating: 6.7 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

530th of 887 rated healthcare providers

Job description

The Patient Care Imaging Assistant is responsible for assisting the Radiologists/Technologist by providing patient care activities including preparation for radiology procedures and preparing images for interpretation by the Radiologist.  Practices high quality medical care in performing a variety of patient care activities such as patient preparation, transporting to/from exam rooms, stocking supplies, patient history documentation, and scheduling continued care.

Job Relationships

Reports to the Advanced Imaging Operations Manager

Principal Responsibilities

  • To maintain optimum patient flow, works closely with technologist to prepare exam rooms and patients for procedure:
    • Prepares scanning rooms for patient exams, including cleaning, disinfects and/or sterilizing coils and equipment, stocking supplies.  Maintains departmental logs assuring adherence to DMG Safety/OSHA cleaning standards.
    • Escorts patients to/from scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, medical history, medications, reason for visit and patient symptoms.
    • Communicates pending pre-certification information issues with technologists and Radiology management.
    • Collect information from labs and surgery/implant reports
    • Based on need and direction, provides patients with after exam instruction and exam media.
    • Schedule continued care procedures using Radiology Information System.  Verify insurance eligibility.  As needed, explain patient prep and dispense prep kits and schedule interpreter services.
  • Under the direction of the Technologist, assists with positioning, lifting of patients, and contrast preparation.
  • Places EKG leads for certain cardiac related exams.
  • May assist with setting up coils or phantom handling.
  • Carries out CPR in patient emergent situations.
  • Practice safe blood and body fluid management.
  • Complete order process in Radiology Information System.
  • Able to function efficiently using PACS, RIS, and IDX (including chart tracking).
  • Use the Electronic Health Record to gather patient history for technologist.
  • Provides appointment reminder calls to Radiology patients.
  • Use of computers and telephone required.
  • Demonstrate professional behavior with patients and employees.
  • Maintain positive attitude in working to achieve department goals.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

Education/Experience

  • High School graduate or GED required.  One-year training in medical office; recent ambulatory care experience preferred.

Licenses/Certificates

·        Current CPR per American Heart Association guidelines required within 30 days of hire.

Knowledge, Skills and Abilities

  • Must maintain professional behavior.
  • Must be able to adjust to various personalities.
  • Must have the ability to control emotions and maintain composure under stress, using tact and good judgment.
  • Must be able to practice safe blood and body fluid management, and transfer patients.
  • Must be able to multi-task in a fast-paced environment.
  • Must possess manual dexterity to use keyboard and handle equipment appliances.
  • Must be capable of pushing, pulling, stooping, bending, lifting and twisting.
  • Must be able to work with arms above head.
  • Must be able to wear lead apron for long periods of time.
  • Must be able to walk and/or stand for long periods of time.
  • Excellent organizational skills.
  • Computer skills.

Working Environment

  • Occasional heavy lifting required.
  • Will be exposed to fumes from cleaning agents or x-ray film processor chemicals, in limited areas.
  • Will be exposed to conditions including exposure to blood and body fluids, tissue, contagious diseases and/or potentially hazardous materials.
  • Travel to other sites may be required.

PHI/Privacy Level

HIPAA1

What Springfield Clinic employees say

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Benefits

Hours and flexibility

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