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Customer Care Assistant Jobs in Indiana (NOW HIRING)

Discount Tire

Customer Care Specialist I 11-8

Lapaz, IN · On-site

$18/hr

Wholesale Customer Care Specialist I (11-8) Employment Type: Full-Time Location: South Bend, IN (On ... Prepare rebate submissions and assist with warranty-related administrative processes. * Track ...

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How much do customer care assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer care assistant in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Indiana?

The most popular types of Customer Care jobs in Indiana are:

What are popular job titles related to Customer Care Assistant jobs in Indiana?

For Customer Care Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Indiana look for?

The top searched job categories for Customer Care Assistant jobs in Indiana are:

What cities in Indiana are hiring for Customer Care Assistant jobs?

Cities in Indiana with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,634 per year, or $19.1 per hour.

Customer Care Specialist I 11-8

Discount Tire

South Bend, IN • On-site

$18/hr

Full-time

Posted 4 days ago

Discount Tire rating

6.1

Company rating: 6.1 out of 10

Based on 1,061 frontline employees who took The Breakroom Quiz

352nd of 740 rated retailers

Job description

Overview:

Wholesale Customer Care Specialist I (11-8)

Employment Type: Full-Time
Location: South Bend, IN (On-Site)

Hourly, Non-Exempt, Starting at $18 / hour (plus a shift bonus of $4/hour)

About the Role

The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.

At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.

What You'll Do

Customer Service & Support

  • Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
  • Provide accurate information regarding orders, products, policies, and procedures.
  • Resolve basic customer concerns and complaints while maintaining a positive customer experience.
  • Monitor and manage call tags, hold tickets, and general customer service inbox communications.

Order & Warranty Processing

  • Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
  • Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
  • Prepare rebate submissions and assist with warranty-related administrative processes.
  • Track customer order deliveries and return shipments to ensure timely resolution and communication.

Collaboration & Administrative Support

  • Support cross-functional teams with miscellaneous administrative and operational tasks.
  • Maintain accurate records and documentation related to customer interactions and warranty processing.
  • Assist with departmental initiatives and projects as assigned.

What We're Looking For

Required Qualifications

  • Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
  • General knowledge of Microsoft Office applications.
  • Strong customer-service mindset with a commitment to delivering exceptional experiences.
  • Excellent verbal and written communication skills.
  • Effective problem-solving, active listening, and negotiation abilities.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities and work efficiently in a fast-paced environment.
  • Demonstrated initiative and willingness to learn new systems and processes.
  • Ability to quickly adapt to changing priorities and technology.

Education

  • High school diploma or equivalent required.
  • Equivalent combination of education and experience may be considered.

Schedule

Work Days

  • Monday through Friday
  • Occasional Saturdays and Sundays may be required based on business needs

Work Hours

  • Normal schedule is 11:00 a.m. to 8:00 p.m.
  • Additional hours may be required as business needs dictate

Why Join Tire Rack?

At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.

#tirerackhv

What Discount Tire employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Discount Tire

Sourced by ZipRecruiter

In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business. Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you'd expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth. Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation's most trusted tire and wheel retailer. Learn more about our Company, our culture, and our benefits by visiting careers.discounttire.com

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

1960

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