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Customer Care Assistant Jobs in Indiana (NOW HIRING)

PulteGroup, Inc.

Customer Care Manager II

Carmel, IN · On-site

The Customer Care Manager II will triage warranty service requests with homeowners and manage the ... The CCM II will assist with managing risk and litigation claims stemming from warranty issues and ...

Pulte Group

Customer Care Manager II

Carmel, IN · On-site

The Customer Care Manager II will triage warranty service requests with homeowners and manage the ... The CCM II will assist with managing risk and litigation claims stemming from warranty issues and ...

Marion Health

Patient Care Assistant

Marion, IN

$14.50 - $20/hr

Completed a formal nursing assistant program and current nursing assistant experience -OR- * Six ... Excellent customer service skills with special emphasis on patient centered care. Excellent ...

Marion Health

Patient Care Assistant

Marion, IN · On-site

$13.75 - $18.75/hr

Completed a formal nursing assistant program and current nursing assistant experience -OR- * Six ... Excellent customer service skills with special emphasis on patient centered care. Excellent ...

Marion Health

Patient Care Assistant

Marion, IN · On-site

$14.50 - $20/hr

Completed a formal nursing assistant program and current nursing assistant experience -OR- * Six ... Excellent customer service skills with special emphasis on patient centered care. Excellent ...

Inland Imaging

$18.06 - $27.09/hr

The Patient Care Assistant must be able to: work effectively and efficiently in a fast paced ... Treats all patients and coworkers with dignity and respect Provides excellent customer service ...

Reid Home Health

Nursing Care Assistant

Richmond, IN · On-site

$28K - $37K/yr

Nursing Care Assistant Schedule: Day Shift. 36 hours weekly. 6:00a-6:15p. Following successful ... Builds trust with customers by introducing self, actively listening, displaying positive body ...

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Indiana

Customer Care Assistant information

See Indiana salary details

$11

$19

$26

How much do customer care assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer care assistant in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Indiana?

The most popular types of Customer Care jobs in Indiana are:

What are popular job titles related to Customer Care Assistant jobs in Indiana?

For Customer Care Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Indiana look for?

The top searched job categories for Customer Care Assistant jobs in Indiana are:

What cities in Indiana are hiring for Customer Care Assistant jobs?

Cities in Indiana with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,634 per year, or $19.1 per hour.

Customer Care Manager II

PulteGroup, Inc.

Carmel, IN • On-site

Full-time

Re-posted 7 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Job Summary
The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership.
This position requires onsite attendance 5 days per week in the Indianapolis area.
Primary Job Responsibilities
  • Conduct in-person homeowner assessments on an as-needed basis:
    • Determine if a corrective work order is needed
    • Lead root-cause analysis
  • Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
  • Manage trades to completion of service requests to customers' satisfaction.
  • Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Responsible for the build quality confirmation of the home before delivery to the customer.
  • Determine trade accountability for back charges and field purchase orders (FPOs).
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Responsible for customer satisfaction metrics related to customers serviced.
  • Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
  • Other duties as assigned.

Management Responsibilities
  • Not applicable

Scope
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.

Required Education/Experience
  • Minimum High School Diploma or equivalent
  • Bachelor's Degree preferred
  • Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred

Required Licensing, Registration and/or Certifications
  • Valid driver's license as driving is an essential function of this position

Required Skills/Knowledge
  • Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
  • Committed to delivering high-quality service and diligent follow-up
  • Basic construction skills and knowledge
  • Excellent communication and listening skills
  • Analytical ability necessary to perform root cause analysis
  • Ability to manage warranty/customer service processes
  • Basic computer literacy
  • Skilled in conflict resolution to address customer concerns effectively
  • Knowledge of cost management principles and practices

Additional Information
  • This is a professional customer facing role. Team members will follow division specific dress code requirements

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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