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Customer Assurance Manager Jobs (NOW HIRING)

Maximus

Quality Assurance Manager

Topeka, KS · On-site

The Quality Assurance Manager will oversee quality assurance programs, ensure compliance with ... customer service and conflict resolution. - Prepare reports and briefings for project leadership ...

Valicy

Quality Assurance Manager

Greenville, NC

Building trust and relationships with customers and teammates If this is the kind of place you've been looking for, let's talk. SUMMARY The Platform QA Manager is responsible for ensuring the quality ...

groteindustries

Quality Assurance Manager

Avon, NY · On-site

Confers with both internal and external customers on quality issues. Creates Quality Assurance guidelines. Leads Quality Management System efforts. Position Duties: - Pursues achievement of company ...

Carpenter Co.

Quality Assurance Manager

Lakeland, FL · On-site

Carpenter Co. has an immediate opening for a Quality Assurance Manager at our Lakeland, FL ... Manage customers complaints, including root cause analysis and corrective action reports. Skills ...

SkySync

Quality Assurance Manager

Ann Arbor, MI

Our workforce excels at data governance and managing our customer's data orchestration challenges ... Our QA Manager directs SkySync testing efforts and implements best practices. This position ...

Sotera Health

Quality Assurance Manager

Marion, OH

We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 ... The QA Manager maintains responsibility for all aspects connected with compliance, including the ...

Grote Industries

Quality Assurance Manager

Avon, NY · On-site

$105K - $120K/yr

Confers with both internal and external customers on quality issues. Creates Quality Assurance guidelines. Leads Quality Management System efforts. Position Duties: - Pursues achievement of company ...

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Customer Assurance Manager information

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$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
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Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Quality Assurance Manager

Brothers International Desserts, Inc.

Madison, WI • On-site

$110K - $130K/yr

Other

Re-posted 18 days ago

Job description

Position Summary
The Quality Assurance Manager is responsible for overseeing all food safety, quality assurance, housekeeping, and regulatory compliance activities within the manufacturing facility. This role ensures products are manufactured in accordance with company standards, customer specifications, and all applicable food safety regulations including FDA, USDA, FSMA, HACCP, GMP, Organic, Kosher, and other regulatory requirements.
The QA Manager leads the quality team, promotes a culture of food safety and continuous improvement, and partners with Production, Sanitation, Warehouse, Maintenance, and R&D to drive operational excellence, minimize waste, and maintain audit readiness at all times.
Key Responsibilities
Food Safety & Regulatory Compliance
  • Manage and maintain the facility's food safety and quality management systems.
  • Ensure compliance with FDA, USDA, FSMA, HACCP, GMP, SQF/BRC, Organic, Kosher, Rainforest Alliance, and customer requirements.
  • Lead and coordinate internal, customer, and third-party food safety and quality audits and inspections.
  • Develop, implement, train, and maintain SOPs, SSOPs, HACCP plans, and quality procedures.
  • Investigate non-conformances, customer complaints, and food safety incidents; implement corrective and preventive actions (CAPA).
  • Ensure all production lines meet pre-operational and startup inspection requirements.
  • Maintain plant audit readiness and conduct routine GMP and sanitation inspections.
  • Oversee environmental monitoring, pest control, allergen management, and sanitation verification programs.
  • Manage product hold and release processes.

Leadership & Team Management
  • Lead, train, coach, and develop QA Supervisor, QA Technicians and housekeeping personnel.
  • Conduct employee performance evaluations and implement development plans.
  • Monitor attendance, productivity, and workplace conduct.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure effective communication between shifts and departments.
  • Support hiring, onboarding, disciplinary actions, and staffing recommendations.

Operational & Quality Improvement
  • Monitor, trend, and report key quality and food safety KPIs.
  • Identify opportunities to reduce waste, improve efficiencies, and strengthen food safety systems.
  • Partner with inter-department teams to resolve quality and food safety issues and improve processes.
  • Drive root cause analysis and continuous improvement initiatives.
  • Support new product development, validation activities, and process improvements.

Safety & Workplace Standards
  • Enforce GMPs, sanitation standards, hygiene requirements, and company policies.
  • Ensure safe working conditions and proper ergonomic practices within the department.
  • Promote and reinforce food safety awareness throughout the facility.
  • Maintain clean and organized work environments across production and warehouse areas.
  • Take immediate corrective action when food safety, quality, or safety standards are compromised.

Qualifications
  • Bachelor's degree in Food Science, Biology, or related field preferred.
  • Minimum 5 years of QA leadership experience in food manufacturing.
  • Strong knowledge of FDA, USDA, FSMA, HACCP, GMP, SQF/BRC, Organic, and Kosher requirements.
  • Experience leading regulatory, customer, and third-party audits.
  • Strong leadership, communication, and organizational skills.
  • Excellent problem-solving and root cause analysis abilities.
  • Proficiency in Microsoft Office and quality management systems.
  • Ability to work in a fast-paced manufacturing environment.

Preferred Skills
  • HACCP Certification
  • PCQI Certification
  • SQF Practitioner Certification
  • Bilingual (English/Spanish) preferred
  • Experience with ERP systems and quality data reporting tools

Physical Requirements
  • Ability to stand, walk, and work in a manufacturing environment for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to work in freezer, refrigerated, wet, or noisy production environments when necessary.

Supervisory Responsibilities
The QA Manager directly supervises QA Supervisor, QA Technicians, and housekeeping personnel. This position is responsible for employee training, performance management, scheduling, disciplinary actions, and departmental development

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