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Customer Assurance Manager Jobs (NOW HIRING)

SecureSpace

Customer Assurance Supervisor

$50K - $55K/yr

SecureSpace Self Storage is seeking a Customer Assurance Supervisor to manage the Customer Assurance department. The Customer Assurance Supervisor directs the work of the Customer Assurance team ...

A.O. Smith

Customer Assurance Representative II

Lebanon, TN · Hybrid

$15.25 - $20.75/hr

Manage sales order backlog. * Process direct ship orders for AOS/Precision supplied units Job ... customer assurance experience and/or training; or equivalent combination of education and ...

Boulay

Assurance Manager

Eden Prairie, MN · On-site

$110 - $165/hr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Eden Prairie, MN · On-site

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits-we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Minneapolis, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Minneapolis, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Minneapolis, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits-we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Eden Prairie, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits-we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Eden Prairie, MN · On-site

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Minneapolis, MN · On-site

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Boulay

Assurance Manager

Eden Prairie, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

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Customer Assurance Manager information

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$61.5K

$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

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Cities with the most Customer Assurance Manager job openings:

What states have the most Customer Assurance Manager jobs?

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Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Customer Assurance Supervisor

SecureSpace

Remote

$50K - $55K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

SecureSpace Self Storage is seeking a Customer Assurance Supervisor to manage the Customer Assurance department. The Customer Assurance Supervisor directs the work of the Customer Assurance team, sets the policies and quality standards that govern the department's customer-facing operations, and holds managerial authority over staffing, performance, and personnel decisions within the department. This is a salaried, exempt position (Executive/Administrative exemption) based on the managerial and policy-setting scope of the role described below.
Objective:
The Customer Assurance Supervisor ensures the quality, reliability, and consistency of our customer-facing operations by overseeing specialized teams and initiatives that support our customer interactions with SecureSpace Self Storage. These teams interact with customers via live chat, customer email communications, outbound customer outreach, and overall workflow management to ensure timely, accurate, and professional interactions.
The Customer Assurance Supervisor leads by example, fostering a culture of accountability, continuous improvement, and outstanding customer service while supporting operational excellence across the Customer Assurance department.
The Customer Assurance Supervisor is accountable for the department's overall performance and conduct, is responsible for setting priorities, resolving significant matters, and directing the work of the team.
Responsibilities:
  • Manages the Customer Assurance team and holds authority to hire, discipline, and terminate team members, or to make recommendations on those decisions that are given particular weight.
  • Sets department-wide service level policy and workflow design for live chat, email, and outbound communication channels; delegates day-to-day queue coverage and response handling to Customer Assurance Representatives
  • Designs, establishes, and revises the Quality Assurance program, including scoring criteria, coaching standards, and calibration methodology, exercising independent judgment on matters materially affecting departmental quality standards.
  • Reviews queue volume and productivity trends at a supervisory level to inform staffing models and resource allocation decisions
  • Establishes escalation policy and resolution standards for the department, and personally handles only novel or precedent-setting escalations that require policy-level judgment
  • Directs coaching, training, and performance management for the Customer Assurance team
  • Sets the standards for interaction quality, accuracy, professionalism, and compliance, and holds authority to approve or modify those standards based on independent assessment of departmental needs.
  • Plans and directs customer outreach initiatives, including reservation follow-up, review follow-up, and retention programs, exercising discretion over program design, target segments, and resource allocation.
  • Designs onboarding and training curricula and standards for the department, and directs their execution by training staff or senior representatives.
  • Owns departmental documentation, training materials, and standard operating procedures, with authority to set and revise department policy and procedure, not solely to document existing practice.
  • Tracks and analyzes departmental KPIs - response times, customer satisfaction, productivity, quality scores, resolution rates, and outbound performance - to make and recommend strategic decisions on staffing, process design, and resource allocation to senior leadership.
  • Represents the Customer Assurance function in cross-departmental planning with Customer Success, Operations, Marketing, and other internal departments, with authority to commit the department's resources and priorities.
  • Exercises independent management authority over the department's day-to-day operations, determining priorities and resource allocation without close supervision, while fostering teamwork, accountability, and collaboration within a fully remote environment.
  • Is accountable for the overall performance and conduct of the Customer Assurance team, and sets the standard for departmental leadership and professionalism.

Other Functions:
  • Must be able to work extended hours and weekends as needed.
  • Other duties as assigned.

Skills and Experience:
  • At least 3+ years of customer service, quality assurance, or support function leadership; self storage or related industries preferred.
  • Experience managing live chat, email support, customer communications, or digital customer service channels is strongly preferred.
  • Experience coaching, mentoring, and developing employees to improve performance and customer satisfaction.
  • High School diploma/GED preferred; college education is a plus.
  • Bilingual (Spanish) is a plus.

SecureSpace Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, honorable discharge veteran or military status, sexual orientation, gender identity or expression, or presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SecureSpace Management LLC complies with ADA/ADAAA laws, providing reasonable accommodation. For accommodation needs during the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, contact HR at SecureSpace.

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