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Customer Assurance Manager Jobs (NOW HIRING)

A.O. Smith

Customer Assurance Representative II

Lebanon, TN · Hybrid

$15.25 - $20.75/hr

Manage sales order backlog. * Process direct ship orders for AOS/Precision supplied units Job ... customer assurance experience and/or training; or equivalent combination of education and ...

Eagle Railcar Services - Gordon

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Quality Assurance Manager

Gordon, GA · On-site

Leads customer visits & audits. * Manages internal/external audits. * Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance. * Analyzes ...

Eagle Railcar Services - Gordon

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Quality Assurance Manager

Gordon, GA · On-site

Leads customer visits & audits. * Manages internal/external audits. * Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance. * Analyzes ...

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Customer Assurance Manager information

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$61.5K

$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer assurance manager?

A customer assurance manager is responsible for ensuring customer satisfaction and loyalty by overseeing quality assurance processes, resolving issues, and improving service delivery. They often analyze customer feedback, develop strategies to enhance the customer experience, and collaborate with teams to meet service standards, typically requiring strong communication and problem-solving skills.

What are the most common challenges faced by Customer Assurance Managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What are Customer Assurance Managers?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is the salary of a QA manager?

The salary of a Customer Assurance Manager, often similar to a QA manager, typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and certifications like Six Sigma or ISO can influence salary levels.

What are the key skills and qualifications needed to thrive as a Customer Assurance Manager, and why are they important?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

Is a Customer Assurance Manager job stressful?

A Customer Assurance Manager role can be stressful due to the responsibility of ensuring customer satisfaction, managing complaints, and maintaining quality standards. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, stress levels vary depending on the company, workload, and individual resilience.
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Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.
Technical Customer Assurance Manager & Engineering

Technical Customer Assurance Manager & Engineering

HP Development Company, L.P.

Spring, TX • On-site

$105K - $161K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 14 days ago

Job description

Technical Customer Assurance Manager & Engineering
Description -
The Technical Customer Assurance Manager (TCAM) & Engineering job is responsible for proactive account management, escalation leadership, and end-to-end resolution of complex technical issues for Priority Management / CarePack enterprise customers. This role serves as the single point of accountability across support, engineering, supply chain, and services to ensure timely resolution and high customer satisfaction.
Responsibilities
  • Should be able to debug complex technical issue from both hardware and software perspective on Workstations, PC's and any other peripherals.
  • Own and drive end-to-end resolution of high-impact escalations for strategic enterprise accounts
  • Act as single point of accountability across ATS / 3LS / Engineering / Supply Chain
  • Provide proactive monitoring and trend analysis (failure patterns, escalation drivers, quality signals)
  • Lead root cause analysis, corrective actions, and post-mortem reviews
  • Deliver executive-level communication, reporting, and QBRs
  • Collaborate with Sales and account teams to align support strategy
  • Support deployments, field stabilization efforts, and product quality initiatives
  • Drive continuous improvement actions to reduce repeat issues and customer impact

Education & Experience Recommended
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field (or equivalent experience)
  • 7-12+ years of experience in technical support, escalation management, or customer assurance roles
  • Proven experience in enterprise customer engagement and post-sales support environments
  • Demonstrated ability to lead complex, cross-functional issue resolution across engineering, support, and supply chain teams
  • Strong background in technical troubleshooting across hardware, software, and platform-level issues
  • Experience in customer-facing roles requiring executive-level communication and reporting
  • Experience in working on solving Hardware, software and firmware related issues. Should be proficient with in deciphering logs, analyzer tools and AI proficient.
  • Some understanding of supporting Priority Management / CarePack or premium support services preferred
  • Exposure to product quality management, root cause analysis, and corrective action programs
  • Experience working directly with strategic or large enterprise accounts
  • Program or project management experience in a cross-functional delivery environment

Technical & Functional Knowledge
  • Strong understanding of PC hardware, software, firmware, and platform architecture
  • Knowledge of end-to-end support models (ATS, 3LS, Engineering, Supply Chain, Services)
  • Familiarity with product quality processes, root cause analysis, and corrective action.
  • Understanding of enterprise IT environments and deployment model

Escalation Management:
Ability to lead and drive resolution of complex, high-impact technical issues across multiple organizations
  • Cross-Functional Leadership:
    Proven ability to coordinate and influence engineering, support, and business teams without direct authority
  • Analytical & Problem Solving:
    Strong skills in trend analysis, failure pattern identification, and root cause determination
  • Customer Engagement & Communication:
    Ability to communicate effectively with technical teams, business stakeholders, and executive leadership
  • Account Ownership Mindset:
    Demonstrates accountability for customer outcomes, issue resolution, and overall service experience

Business & Operational Skills
Ability to align technical issue resolution with business impact and customer priorities
Strong understanding of service delivery models and customer support contracts (e.g., CarePack / Priority Management)
Capability to manage multiple high-priority issues simultaneously in a fast-paced environment
Preferred Skills
Experience with Priority Management / CarePack accounts and engagement models
Familiarity with quality reporting, dashboards, and metrics (failure rates, escalation trends, etc.)
Program or project management experience in complex delivery environments
Complexity
Works on complex technical problems where analysis of situations or data requires an in-depth evaluation of multiple factors
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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