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Customer Assurance Manager Jobs (NOW HIRING)

Relevante, Inc.

Quality Assurance Manager

Clifton, NJ · On-site

$107K/yr

Coordinate and lead internal, external, and customer audits. * Develop quality procedures ... Requirements of the Quality Assurance Manager: * Bachelor's degree in Engineering, Quality ...

TFC Poultry

Quality Assurance Manager

Winchester, VA

$75K - $85K/yr

The Quality Assurance Manager will report to the Corporate Quality Assurance Manager and is ... Perform root cause analysis investigations for customer complaints, foreign material, and quality ...

JRG Partners

Quality Assurance Manager

Mobile, AL · On-site

$90K/yr

Quality Assurance Manager - Job D escription The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams ...

Purple Cow Recruiting

QA Manager

Fort Worth, TX · On-site

The QA Manager will lead site Quality Assurance functions, maintain the Quality Management System, oversee quality teams, manage customer and supplier quality initiatives, and drive measurable ...

Griffin Associates

QA MANAGER

Huntsville, AL

GRIFFIN Recruiters Job Openings >> QA MANAGER QA MANAGER Summary Title: QA MANAGER ID: 1239 ... Investigates and adjusts customer complaints regarding quality * Employee Q.A. training on SPC ...

Regal Executive Search

Audit Assurance Manager

Irvine, CA · On-site

$119K - $144K/yr

Audit Assurance Manager Position Summary Our client, a national CPA firm with multiple offices is ... Demonstrates strong ability to develop and maintain customer service approach when building and ...

GAL AeroStaff

QA Manager

Miami, FL

$40 - $45/hr

Support FAA, EASA, customer, and third-party audits * Maintain quality documentation, records ... Extensive prior QA Manager experience within an FAA and EASA certified Part 145 repair station ...

Thrive Foods

Quality Assurance Manager

Corona, CA · On-site

$110K - $125K/yr

This position leads the customer development by combining technical product & application knowledge ... The QA Manager will participate in internal audits including second- and third-party audits.

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Customer Assurance Manager information

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$61.5K

$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
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Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

QA Manager

ADP Test Code - WLP Test 02022023

Manhattan, NY • On-site

Full-time

Re-posted 10 days ago

Job description

About the Role:

As a QA Manager in our Information and Media Services company, you will be responsible for ensuring the quality of our products and services. You will lead a team of QA professionals and work closely with cross-functional teams to identify and resolve issues. Your major end result will be to ensure that our products and services meet the highest standards of quality and customer satisfaction. You will be a key player in driving the success of our company.

Minimum Qualifications:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in QA management
  • Strong knowledge of QA methodologies, tools, and processes
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

  • Master's degree in Computer Science or related field
  • Experience in Information and Media Services industry
  • Experience with automation testing tools
  • Experience with Agile development methodologies
  • Certifications in QA or related fields

Responsibilities:

  • Develop and implement QA policies, procedures, and standards
  • Lead and manage a team of QA professionals
  • Collaborate with cross-functional teams to identify and resolve issues
  • Ensure that products and services meet the highest standards of quality and customer satisfaction
  • Provide regular reports on QA performance and metrics

Skills:

As a QA Manager, you will use your strong knowledge of QA methodologies, tools, and processes to lead and manage a team of QA professionals. You will collaborate with cross-functional teams to identify and resolve issues, and ensure that our products and services meet the highest standards of quality and customer satisfaction. Your excellent communication and leadership skills will be essential in providing regular reports on QA performance and metrics. Additionally, your ability to work in a fast-paced, dynamic environment will be crucial in driving the success of our company. Experience with automation testing tools, Agile development methodologies, and certifications in QA or related fields will be beneficial in this role.

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