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Customer Assurance Manager Jobs (NOW HIRING)

Assurance Manager

Eden Prairie, MN · On-site +1

$110K - $165K/yr

At Boulay, our Assurance team does more than deliver audits--we help clients build confidence in ... Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People ...

Coordinate and lead internal, external, and customer audits. * Develop quality procedures ... Requirements of the Quality Assurance Manager: * Bachelor's degree in Engineering, Quality ...

The Quality Assurance Manager will report to the Corporate Quality Assurance Manager and is ... Perform root cause analysis investigations for customer complaints, foreign material, and quality ...

Quality Assurance Manager - Job D escription The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams ...

GRIFFIN Recruiters Job Openings >> QA MANAGER QA MANAGER Summary Title: QA MANAGER ID: 1239 ... Investigates and adjusts customer complaints regarding quality * Employee Q.A. training on SPC ...

Support FAA, EASA, customer, and third-party audits * Maintain quality documentation, records ... Extensive prior QA Manager experience within an FAA and EASA certified Part 145 repair station ...

Quality Assurance Manager

Chicago, IL · On-site

$120 - $150/hr

We believe we are answerable to our loyal customers, our vendors, and our employees, all of whom ... ABOUT THE ROLE The role of the Quality Assurance Manager is to be responsible for maintaining all ...

We believe we are answerable to our loyal customers, our vendors, and our employees, all of whom ... ABOUT THE ROLE The role of the Quality Assurance Manager is to be responsible for maintaining all ...

Audit Assurance Manager

Irvine, CA · On-site

$119K - $144K/yr

Audit Assurance Manager Position Summary Our client, a national CPA firm with multiple offices is ... Demonstrates strong ability to develop and maintain customer service approach when building and ...

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Customer Assurance Manager information

See salary details

$61.5K

$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

More about Customer Assurance Manager jobs

What cities are hiring for Customer Assurance Manager jobs?

Cities with the most Customer Assurance Manager job openings:

What states have the most Customer Assurance Manager jobs?

States with the most job openings for Customer Assurance Manager jobs include:

What job categories do people searching Customer Assurance Manager jobs look for?

The top searched job categories for Customer Assurance Manager jobs are:

Infographic showing various Customer Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Assurance Manager

Boulay

Eden Prairie, MN • On-site, Remote

$110K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago


Job description

We are currently seeking an Assurance Manager to join our team!

At Boulay, our Assurance team does more than deliver audits—we help clients build confidence in their financial reporting and make informed business decisions. Our team works with a diverse range of clients, from privately held businesses to publicly traded companies, providing audit, review, and other attestation services.

The Assurance Manager plays a key role in leading audit, review, and other attestation engagements for clients across a variety of industries. This position is responsible for overseeing multiple client engagements, managing engagement teams, reviewing financial reporting processes, identifying areas of risk, and ensuring the timely delivery of high-quality client service. In addition, the Assurance Manager is responsible for mentoring, developing, and reviewing the work of team members through coaching, delegation, and performance feedback.

This role requires strong technical expertise, sound judgment, and the ability to effectively manage multiple priorities while fostering a collaborative and high-performing team environment. Work is performed both in the office and at client locations throughout the Twin Cities Metro Area, providing exposure to a diverse client base and a wide range of business environments.

Responsibilities

  • Manage and oversee audit, review, compilation, and other attestation engagements for clients across a variety of industries.
  • Develop engagement plans, timelines, and team assignments to ensure successful project execution.
  • Review workpapers, testing procedures, financial statements, and client deliverables for quality and accuracy.
  • Research and resolve complex accounting and auditing issues while providing guidance to clients and engagement teams.
  • Identify risks, address engagement issues, and collaborate with Partners to deliver exceptional client service.
  • Build strong client relationships and serve as a trusted advisor on financial reporting and business matters.
  • Monitor engagement budgets, timelines, and overall performance.
  • Supervise, mentor, and develop team members through coaching, delegation, and performance feedback.
  • Contribute to business development activities and identify opportunities to expand client relationships and firm services.
  • Stay current on accounting standards, industry trends, and continuing education requirements.

Requirements

  • Bachelor's Degree in Accounting, Finance, or related field with 150 credit hours
  • 6+ years of progressively challenging Public Accounting experience
  • CPA Licensure
  • Solid track record of career achievements and work quality
  • Strong computer skills and proficiency in various accounting and other software, including Microsoft Office Suite
  • Strong working knowledge of all areas of the general ledger
  • Strong knowledge of financial statement procedures and the ability to distinguish between material and immaterial items
  • Strong knowledge of generally accepted accounting principles (GAAP) and knowledge of review, compilation, and auditing standards
  • Ability to creatively solve problems, analyze client data and the ability to effectively delegate, supervise and review work of less experienced staff

Preferred:

  • Experience with merger and acquisition, due diligence, non-profit, SEC, or Yellow-Book
  • Proficiency with accounting software programs (CaseWare, BNA Fixed Assets, Maconomy, CRM, People Planner, TValue, and Quickbooks a plus)
  • Demonstrated ability and desire to bring new business to the Firm

The annual salary range for this position is: $110,000 - $165,000. This salary range reflects the anticipated responsibilities and qualifications of a successful candidate for this role. Final compensation may vary depending upon an individual's experience, knowledge, and skills. Individuals may be eligible for additional compensation in the form of incentives, commissions, profit sharing, and more, depending on the role. Boulay offers a wide range of benefits such as medical, dental, vision, 401k, flexible schedules, hybrid (or remote, as applicable) work environment, paid time away, and more.

Boulay is committed to providing reasonable accommodation to all applicants. If you require any accommodation, contact Jenna at jtackmier@boulaygroup.com.

Boulay is committed to attracting and developing highly talented professionals while providing a premier and inclusive candidate experience. Our Talent Acquisition Team strives to source and recruit diverse talent with an entrepreneurial mindset who will help contribute to the Firm's continued success.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance
  • Work from home