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Customer Assurance Manager Jobs (NOW HIRING)

JRG Partners

Quality Assurance Manager

Mobile, AL · On-site

$90K/yr

Quality Assurance Manager - Job D escription The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams ...

Relevante, Inc.

Quality Assurance Manager

Clifton, NJ · On-site

$107K/yr

Coordinate and lead internal, external, and customer audits. * Develop quality procedures ... Requirements of the Quality Assurance Manager: * Bachelor's degree in Engineering, Quality ...

Gerdau

QUALITY ASSURANCE MANAGER

Wilton, IA · On-site

The Quality Assurance Manager is primarily responsible for ensuring production adherence to customer's' specifications and/or accepted standards. As needed, the incumbent will assist the corporate ...

Gerdau

QUALITY ASSURANCE MANAGER

Wilton, IA · On-site

The Quality Assurance Manager is primarily responsible for ensuring production adherence to customer's' specifications and/or accepted standards. As needed, the incumbent will assist the corporate ...

Griffin Associates

QA MANAGER

Huntsville, AL · On-site

GRIFFIN Recruiters Job Openings >> QA MANAGER QA MANAGER Summary Title: QA MANAGER ID: 1239 ... Investigates and adjusts customer complaints regarding quality * Employee Q.A. training on SPC ...

GreenKiss Staffing Solutions, Inc.

Be Seen First

Quality Assurance Manager

West Lynn, MA · On-site

$120K - $135K/yr

Quality Assurance Manager Shift : 1st Shift Summary: Greenkiss is seeking a QA Manager. The QA ... Coordinate efforts to address all customer complaints in partnership with the Production Manager.

Regal Executive Search

Audit Assurance Manager

Irvine, CA · On-site

$119K - $144K/yr

Audit Assurance Manager Position Summary Our client, a national CPA firm with multiple offices is ... Demonstrates strong ability to develop and maintain customer service approach when building and ...

Crescent Foods

Quality Assurance Manager

Chicago, IL

$80K - $100K/hr

Manage of customer service activities including order entry, customer satisfaction, interface with ... Responsible for Q.A. Micro program and interfaces with outside Labs * Develop and maintain ...

TCI BIOTECH USA

QA Manager

American Fork, UT · On-site

$75K - $95K/yr

Ensure compliance with FDA 21 CFR Part 111, cGMP, customer and company requirements. * Monitor ... Leadership & People Management * Supervise QA/QC personnel, assign work, coach employees, conduct ...

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Customer Assurance Manager information

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$61.5K

$123K

$158.5K

How much do customer assurance manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer assurance manager in the United States is $123,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer assurance manager?

A customer assurance manager is responsible for ensuring customer satisfaction and loyalty by overseeing quality assurance processes, resolving issues, and improving service delivery. They often analyze customer feedback, develop strategies to enhance the customer experience, and collaborate with teams to meet service standards, typically requiring strong communication and problem-solving skills.

What are the most common challenges faced by Customer Assurance Managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What are Customer Assurance Managers?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is the salary of a QA manager?

The salary of a Customer Assurance Manager, often similar to a QA manager, typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and certifications like Six Sigma or ISO can influence salary levels.

What are the key skills and qualifications needed to thrive as a Customer Assurance Manager, and why are they important?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

Is a Customer Assurance Manager job stressful?

A Customer Assurance Manager role can be stressful due to the responsibility of ensuring customer satisfaction, managing complaints, and maintaining quality standards. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, stress levels vary depending on the company, workload, and individual resilience.
More about Customer Assurance Manager jobs
What cities are hiring for Customer Assurance Manager jobs? Cities with the most Customer Assurance Manager job openings:
What states have the most Customer Assurance Manager jobs? States with the most job openings for Customer Assurance Manager jobs include:
What job categories do people searching Customer Assurance Manager jobs look for? The top searched job categories for Customer Assurance Manager jobs are:
Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,006 per year, or $59.1 per hour.

Quality Assurance Manager

JRG Partners

Mobile, AL • On-site

$90K/yr

Full-time

Posted 14 days ago

Job description

Quality Assurance Manager - Job Description
The Quality Assurance Manager ensures all regulatory, customer, and internal quality standards are met. This role leads the QA and Sanitation teams, oversees food safety programs, and manages audits, documentation, and compliance efforts.
Key Responsibilities
  • Lead QA and Sanitation teams (13+ staff)
  • Maintain compliance with HACCP, FSMA, USDA, FDA, and GFSI standards
  • Conduct internal audits and manage third-party inspection readiness
  • Oversee lab operations and QA testing (microbiological, chemical, organoleptic)
  • Investigate customer complaints and implement corrective actions
  • Manage QA budget and lab inventory
  • Collaborate with plant leadership to improve sanitation and GMPs
  • Generate reports to track KPIs and quality metrics

Requirements
Essential
  • 10+ years of experience in the food industry, including 5+ years in quality management
  • Strong understanding of food safety regulations (USDA, FDA, FSMA, etc.)
  • Experience managing regulatory agency interactions and updates
  • Food manufacturing experience
  • Internal Audit Certification with 1-3 years of auditing experience
  • Proven ability to hire, lead, and manage teams effectively
  • Strong leadership and cross-functional collaboration skills
  • Excellent communication, interpersonal, organizational, and presentation skills
  • Strong analytical and problem-solving abilities

Desirable
  • Experience with document management systems
  • Exposure to or experience with Supply Quality Programs
  • 1-2 years of Supply Quality Management experience
  • Six Sigma certification (Green Belt, Black Belt, or higher)
  • Broad knowledge of quality assurance concepts, practices, and procedures

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