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Customer Assurance Manager Jobs in Indiana (NOW HIRING)

MRINetwork Jobs

Quality Assurance Manager

Tipton, IN · On-site

Investigate customer quality complaints, identify root causes, implement corrective actions, and ... QA Manager Qualifications: * Bachelor's degree with 5+ years of relevant experience, preferred.

New

PinnaclePartners

QA Manager

Fort Wayne, IN

About the Role We are seeking an experienced QA Manager to serve as a hands-on technical leader for ... Human Resources Administrative & Customer Service Accounting & Finance Manufacturing & Engineering ...

DHL

Quality Assurance Manager I

Mooresville, IN · On-site

$85K - $150K/yr

Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives, as ...

DPDHL

Quality Assurance Manager I

Mooresville, IN

$85K - $150K/yr

Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives, as ...

Tenneco

Quality Assurance Manager

Frankfort, IN · On-site

$85 - $110/hr

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

Unifrax I LLC

Quality Assurance Manager

New Carlisle, IN · On-site

$90 - $125/hr

Direct the entire Quality Assurance process, which includes planning, engineering, and auditing ... Lead investigations and corrective actions into customer concerns and inquiries * Manage the ...

Alkegen

Quality Assurance Manager

New Carlisle, IN · On-site

Direct the entire Quality Assurance process, which includes planning, engineering, and auditing ... Lead investigations and corrective actions into customer concerns and inquiries * Manage the ...

Tenneco

Quality Assurance Manager

Frankfort, IN · On-site

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

Tenneco

Quality Assurance Manager

Frankfort, IN · On-site

Manage customer complaint follow-up through root-cause correction action. * Write, review, revise, and update standard practices to document the control of quality systems. * Manage QA records and ...

DHL

Area Quality Assurance Manager

Whiteland, IN · On-site

$85K - $150K/yr

Proactive liaison with customer for quality assurance across site(s). Leads a defined group of ... Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA ...

DPDHL

Area Quality Assurance Manager

Whiteland, IN · On-site

$85K - $150K/yr

Proactive liaison with customer for quality assurance across site(s). Leads a defined group of ... Develop, manage, and oversee site quality managers/coordinators. Leads global and cross-sector QA ...

Nidec Motor

Job Summary The Manager, Quality Assurance is a mid-level management role responsible for ensuring ... customer expectations. This role focuses on prevention-focused quality assurance through robust ...

Guerbet

QA Manager

Princeton, IN

Perform other duties as assigned by management. Quality Assurance * Ensure compliance with the ... Oversee the Customer Complaints system and facilitate investigations to establish root cause and ...

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Customer Assurance Manager information

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are popular job titles related to Customer Assurance Manager jobs in Indiana?

For Customer Assurance Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Assurance Manager jobs in Indiana look for?

The top searched job categories for Customer Assurance Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Assurance Manager jobs?

Cities in Indiana with the most Customer Assurance Manager job openings:

Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Quality Assurance Manager

MRINetwork Jobs

Tipton, IN • On-site

Full-time

Posted yesterday

New

Job description

Quality Assurance Manager – Indiana

Our food production client, located in the central part of Indiana, is actively seeking a Quality Assurance Manager. The QA Manager directly leads the QA Department by managing the QA Shift Supervisors and Specification and Labeling Coordinator. The role oversees the quality auditing programs and execution of HACCP and other food safety tasks by the QA staff. The QA Manager also supports the maintenance of product specification details including new product setup, label creation, and regulatory label approval. The QA Manager coordinates with 3rd party contract sanitation provider and is the main facility liaison.

QA Manager Responsibilities:

  • Direct management of all QA Shift Supervisors, Specification and Labeling Coordinator, and indirect management of approximately 45 hourly QA technicians.
  • Investigate customer quality complaints, identify root causes, implement corrective actions, and ensure timely resolution.
  • Monitor, trend, and report customer complaints monthly to corporate leadership, identifying recurring issues and driving preventive action plans.
  • Act as the primary liaison with the third-party sanitation provider, managing and overseeing all sanitation activities, including daily cleaning performance, Master Cleaning Schedule (MCS) execution, sanitation program effectiveness, and invoice review and approval.
  • Develop and monitor KPIs related to food safety, quality, sanitation, and regulatory compliance.
  • Support SQF and third-party audits, ensuring ongoing compliance and audit readiness across all quality and food safety programs.
  • Report significant quality, food safety, and regulatory matters to plant and corporate leadership, ensuring effective communication of corrective actions, compliance status, and continuous improvement efforts.
  • Manage the creation, review, and approval of product specifications and labeling to ensure compliance with USDA-FSIS regulations, export requirements, and customer specifications.
  • Maintain expert-level knowledge of applicable USDA, FDA, SQF, HACCP, GMP, SSOP, and other regulatory and industry quality standards.
  • Promote and support a strong culture of workplace safety by ensuring compliance with all company safety policies, OSHA requirements, and safe work practices.
  • Develop and deliver food safety and quality training programs to ensure employee knowledge, compliance, and adherence to best practices.
  • Partner with cross-functional teams to promote food safety culture, improve operational-product specification performance, and support continuous improvement and regulatory compliance initiatives.

 

QA Manager Qualifications:

  • Bachelor's degree with 5+ years of relevant experience, preferred. Relevant experience will be considered in lieu of degree.
  • HACCP certification preferred
  • SQF Practitioner certification preferred
  • Must be available to work overtime, weekends and holidays as required for a 24 hr. operation.
  • Must have strong leadership capabilities with excellent communication skills, allowing for positive working relationships within close working environments.

 

For more information, please submit a confidential resume to melva@mriz.net

Melva Lowry

1531 West Oak St.

Zionsville, IN 46077

Visit our website at www.mriz.net

Due to the high volume of resumes received, only applicants with SPECIFIC EXPERIENCE requested by our clients will be contacted.  All replies are held in strict confidence.  MRI Zionsville WILL NOT share your personally identifiable information WITHOUT your permission.