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Customer Assurance Manager Jobs in Indiana (NOW HIRING)

FGF Brands USA

QA Program Leader

Brownsburg, IN · On-site

Overview As Quality Assurance Manager (QA Program Leader), you will be responsible for designing ... from customer complaints. * Ensure that the pest control program is being maintained and liaise ...

Next Play Jobs

Quality Manager

Portage, IN

$100K - $130K/yr

Quality Assurance Manager Location: Greater Chicagoland Area | Onsite Our client, a growing food ... Manage HACCP, GMPs, audits, and customer quality requirements * Partner with Operations to improve ...

Cabinetworks Group

QA Technician

Culver, IN · On-site

Sustain the quality management system in partnership with Operations * Maintain systems to ... customer and 3rd party) relating to activities and products. * Maintain systems to measure ...

Cabinetworks

QA Technician

Culver, IN

Sustain the quality management system in partnership with Operations * Maintain systems to ... customer and 3rd party) relating to activities and products. * Maintain systems to measure ...

eimagine

Software Quality Analyst

Indianapolis, IN

Executes test plans for eimagine projects and customer deliverables. * Uses project management ... Acts as liaison to the Project Manager (PM), QA Director, QA Manager and People Solutions for any ...

eimagine

Software Quality Analyst

Indianapolis, IN · On-site

Executes test plans for eimagine projects and customer deliverables. * Uses project management ... Acts as liaison to the Project Manager (PM), QA Director, QA Manager and People Solutions for any ...

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Customer Assurance Manager information

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are popular job titles related to Customer Assurance Manager jobs in Indiana?

For Customer Assurance Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Assurance Manager jobs in Indiana look for?

The top searched job categories for Customer Assurance Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Assurance Manager jobs?

Cities in Indiana with the most Customer Assurance Manager job openings:

Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

QA Program Leader

FGF Brands USA

Brownsburg, IN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

IntroductionWe’re a naan traditional company…
Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.

Overview

As Quality Assurance Manager (QA Program Leader), you will be responsible for designing, executing, and assisting in the day-to-day management of QA activities in our manufacturing plants. You will be leading a team consisting of QA technicians, all within a fast-paced food manufacturing environment.

What FGF Offers: 

  • FGF believes in Home Grown Talent, accelerated career growth with leadership training, and unleashing your potential. 
  • Competitive Compensation, Health & Welfare Benefits including Vision & Dental, and flexible options at competitive premiums. 
  • 401 (k) matching program
  • Discount program - Restaurants, gyms, shopping, etc.
  • Tuition reimbursement 

Responsibilities

  • Manage and lead the QA team across 3 shifts, ensuring that tasks are conducted consistently, efficiently, and meet the needs of the business.
  • Developing a constructive work environment through excellent interpersonal, team-building skills, leadership, open communications, encouraging input, and constructive performance management.
  • Work with all levels of management in providing expertise, technical support, recommendations, and leadership as it pertains to QA and Food Safety activities.
  • Review the implementation and efficacy of the quality systems by conducting regular internal audits, which support the GFSI program
  • Lead HACCP, GMP, and BRC program, including updates, maintenance, verifications, and validation as required.
  • Act as a cross-functional liaison to ensure all plants are meeting regulatory and compliance requirements for all stakeholders.
  • Scheduling and conducting monthly GMP, internal, and external audits with your cross-functional team. Coordinate and lead 3rd party audits
  • Complete supplier audits as required and evaluate suppliers based on risk
  • Evaluate audit findings and implement and/or recommend appropriate corrective and preventive actions, ensuring effective closure.
  • Introduce and support innovative approaches to current audit best practices while simultaneously working with the team to document new policies and practices as required.
  • Identify training needs supporting the Quality and Food Safety programs and organize training.
  • Perform GMP, HACCP technical and SOP training as required.
  • Draft and implement quality assurance/food safety policies and procedures
  • Assist with cross-functional SOP development and ensure that facility SOPs and related documents are in the correct format, properly stored, and distributed as per manufacturing excellence requirements
  • Conduct a Risk Assessment for all quality-related non-conformities and work on solving the most critical items.
  • Conduct Root Cause Analysis to solve critical non-conformities. Knowledge in the 5Why process is an asset.
  • Assist in follow-up and issue any corrective actions, if necessary, based on deviations found in the plant process or resulting from customer complaints.
  • Ensure that the pest control program is being maintained and liaise with the operation to ensure that all requirements are met.
  • Maintaining an attitude of continuous process improvement and training of Team Members

Requirements

  • Postsecondary degree in a relevant field (preferably Biology or Food Science)
  • A minimum of 5 years in a QA leadership role within a food manufacturing environment is required
  • Internal auditor training/certificate
  • Knowledge and experience of HACCP, GMPs
  • Experience with the implementation and maintenance of a GFSI audit program
  • Experience and/or education in continuous improvement, Six Sigma, or lean manufacturing is highly desirable
  • Strong leadership and team-building skills
  • Strong interpersonal and communication skills
  • Excellent MS Office skills

Apply