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Customer Assurance Manager Jobs in Indiana (NOW HIRING)

Laboratoire Guerbet

QA Manager

Princeton, IN · On-site

Perform other duties as assigned by management. Quality Assurance * Ensure compliance with the ... Oversee the Customer Complaints system and facilitate investigations to establish root cause and ...

Niagara Bottling LLC

Plant QA Manager

Plainfield, IN · On-site

Plant QA Manager Administers policies and programs ensuring that organizational products and ... Track, analyze, and lead root cause analysis for all quality and customer complaint issues within ...

fgf brands

QA Program Leader

Brownsburg, IN

Quality Assurance Manager An Opportunity you Do-Nut want to miss! To become the world's greatest ... from customer complaints. * Ensure that the pest control program is being maintained and liaise ...

fgf brands

QA Program Leader

Brownsburg, IN

Quality Assurance Manager An Opportunity you Do-Nut want to miss! To become the world's greatest ... from customer complaints. * Ensure that the pest control program is being maintained and liaise ...

DHL

Quality Assurance Supervisor

Whiteland, IN · On-site

$55K - $90K/yr

Be a customer point of contact for QA related issues/initiatives as assigned. * Partner with QA management to develop, distribute and maintain regular management reports. * Meet regulatory ...

DPDHL

Quality Assurance Supervisor

Whiteland, IN · On-site

$55K - $90K/yr

Be a customer point of contact for QA related issues/initiatives as assigned. * Partner with QA management to develop, distribute and maintain regular management reports. * Meet regulatory ...

Kova LLC

Quality Assurance Technician

Evansville, IN · On-site

... customer requirements, regulatory compliance standards, FSMA, BRC (version 9), and other food ... Finished Goods Inspection (appointed by QA Manager). * Other assignments as deemed appropriate and ...

FGF Brands USA

QA Program Leader

Brownsburg, IN · On-site

Overview As Quality Assurance Manager (QA Program Leader), you will be responsible for designing ... from customer complaints. * Ensure that the pest control program is being maintained and liaise ...

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Customer Assurance Manager information

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are popular job titles related to Customer Assurance Manager jobs in Indiana?

For Customer Assurance Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Assurance Manager jobs in Indiana look for?

The top searched job categories for Customer Assurance Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Assurance Manager jobs?

Cities in Indiana with the most Customer Assurance Manager job openings:

Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Quality Assurance Manager - CM/GC

F.A. Wilhelm Construction Co., Inc.

Lebanon, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

General Construction Quality Assurance Manager helps create, plan, manage, and enforce our Quality Assurance Program for the Company by identifying potential issues, then creating/implementing a specific plan in order to eliminate any errors that could result in a quality deficient product. By utilizing experience, expertise, and training, the Quality Assurance Manager shall ensure that all projects meet or exceed the quality assurance standards of F. A. Wilhelm Construction and our customer.

Essential Functions

 Develop and implement a job specific Quality Assurance Program 
• Enforce the F. A. Wilhelm Construction Quality Assurance Program
• Understand the Quality Assurance needs for all scopes of work which is performed including excavation, concrete, masonry, steel and building enclosures
- Implement and provide continuous improvement of the project's Quality Assurance program
- Develop and ensure that the inspection and testing programs are executed 
- Ensure that all personnel working on the project understand the construction methods and code requirements
- Recommend and implement corrective action based on policies, guidelines, and procedures
- Perform internal audits, inspections, record observations, or nonconformances from job site audit
- Track nonconformances and their corrective actions and ensure the Wilhelm Rework cost control process is being utilized properly
- Lead the development of quality goals for the project
- Evaluate need for training and make recommendations for additional training
- Train staff as needed on related quality items
• Support project team members in the development of preconstruction agendas, assist with scope review, technical questions, code research or trouble shooting
• Other duties as assigned by Company Management

Computer Equipment and Software Requirements
• Microsoft Windows - intermediate to advanced knowledge
• Microsoft Office - intermediate knowledge
• Viewpoint - intermediate knowledge
• Bluebeam - intermediate knowledge

Physical Requirements

• Lifting, moving, pushing, pulling, and/or carrying items up to 50 lbs. or more

• Ability to perform a variety of construction tasks in all areas and aspects of the project including but not limited to scaffolding, platform work, confined spaces, and exposure to outside elements

• Must be able to see well, naturally or with correction and coordinate the movements of eyes, hands and fingers

• Climbing and maintaining balance on ladders and scaffolding

• Standing and/or walking for long periods, often times over uneven or unpaved ground

• Stooping, kneeling, crouching, crawling or working at heights as required

Education and Experience Requirements
• Minimum of 5 – 10 years of Quality Assurance Management experience in construction or similar industry
• Bachelor of Science Degree
• Minimum OSHA 10 Hour Certification

Skills and Knowledge
• Thorough knowledge of general construction methods
• Thorough knowledge of the AISC Fabrication and Erection Requirements
• Experience in Quality & Inspection of Structural Steel
• Thorough knowledge of OSHA standards
• CWI is helpful, but not required
• Excellent verbal and written communication skills are essential
• Capable of successfully solving difficult contract and contract-related technical problems requiring excellent judgment


Working Conditions
• Work is performed both indoors and outdoors and may be done on a surface environment, at extreme heights, underground or above or under water
• Work requires sustained physical effort, frequently under adverse weather conditions and/or disagreeable working conditions
• Exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock
• Noise levels are typically moderate to very loud
• Due to varied conditions, workers must know the hazards and safety requirements of each job and must wear appropriate personal protective equipment as required by the company's safety policies for every situation.