Customer Assurance Manager Jobs in Indiana (NOW HIRING)

Job Summary:

Thiskey leadershipposition reports to the Plant Manager andis responsible formanaging the daily functions of the Quality departmentand providingcleardirectionto driveworld classcustomer service.

Job Responsibilities:

Job responsibilities and duties may include, but are not limited to, the following:

• Direct the entire Quality Assurance process, which includes planning, engineering, and auditing activities.

• Implement theobjectivesand culture for the QualityAssurance Team

• Collaboratewith all plant teamsto offer guidance,expertise, and leadership

• Leadinvestigations and corrective actions intocustomer concerns and inquiries

• Managethe Quality System for the facility and assure compliancetothe ISO9001 requirements

• Provideproduct specificexpertisetosupport the Sales,Marketingandtechnicalteamswithin the ITM business unit

• Lead the Qualityand CostImprovement Projects

• Supervise, direct,and lead the Quality Assuranceteam in the New Carlisle facility

• Provide communications to theteam on a regular basis

• Provide leadership to the Quality Assurance team and plant-wide groupsin order todrive continuous improvement in the facility

• Install best practice testing techniques and methodstodrive effective quality measurement systems

• Expandemployees'knowledge through training and certification

• Drive cohesive working relationships among employees and peers

• Manage the plant Quality System anddrive/leadimprovement

• Facilitate monthlyqualityimprovementteam activities

• Manage internal auditing process

• Maintain specifications for final products and raw materials

• Assistin the development and maintenance ofcontrolplans

• Manage ISO certification and maintenance of the system

• Intercompany Support

• Support plant trials, working closely with theProcess Engineering andAlkegenR&Dteams

• Support the APQPprogram to developnew products

• Establish and support standardization practices between facilities

• Customer Support

• Complete required customer-driven audits

• Prepare PPAP's as required by our customers

• Providedata as requested/required by customers

• Corrective Actions

• Managethe Corrective Action Request System

• Drive root-cause analysisto achieve effective root-cause solutions (8D, fishbone,and 5 Whys)

• Participateinthe management of the facility through the site Steering Committee

• Activelyparticipatein the plant safetyprogram

• Other duties as assigned

Job Specifications:

Education:

• Bachelor'sDegree in Engineering or Qualityis preferred.

Experience:

• 5+ years of related experience focused within Manufacturing Operations as a leader, particularly in continuous,high-volume setting

Skills and Abilities:

• Proven leadership and management skillsrequired

• ProficiencyinSPC isrequired

• Strongcomputerskillsrequired(Excel,Access, etc.)

• Knowledge of ISO9001isrequired

• IATF implementation ispreferred

• Must be able to function as a member of a team

• Self-starter capable ofoperatingindependently

• Must be able tomaintainexpected qualitykpi's

• Comply withallsiterequiredpolicies and procedures

• Ability to organize high volumes of work and information

• Strong time management and prioritization skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Employeeisrequired toexecute the following:

• Occasional bending, reaching,pushingand pulling when retrieving and movingvarious items

• Lifting intermittently ofvarious items. Typically,assistancewould be provided for weights exceeding50pounds

• Good manual dexterity tooperatecomputer equipment and precision measuring instruments

• Verbalcommunication via telephone or in person while interacting with customers, suppliers, or other employees

• Position may require more than eight hours daily and more than five days weekly to complete work assignments

• Sitting in chairs (swivel, padded, and adjustable)

• Squatting / crouching when retrieving stored items from lower shelves and file cabinets, making equipment / product inspections, etc.

• Standing intermittently

• Visual monitoring of computer screens

Equipment Used:

• Desktopcomputer

• Calculator

• Telephone

• Standardofficeequipment

• Lab equipment(Various)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

The duties of this position are performed throughout the entire floor space ofAlkegen. Dutiesareperformedprimarilyinanofficesettingbutareoccasionallyperformedinmanufacturingareas where compliance with applicable safety rules isrequired. The noise level is light to moderate. Duringperiodsoftravel,dutiescouldbeperformedinconferencecenters,restaurants,placesofpublic accommodation, modes of travel, etc.

Contacts:

Internal: This positionworksroutinely with allAlkegenemployees

External: This positionworksoccasionallywith external vendors, visitors, suppliers, customers, and others

Supervision:

This position supervisestheQualitydepartment.

Safety Requirements

• Comply withall department andsitesafety regulations

• Wear all required personal protective equipment (PPE)

• Reportall job-related illness and injuriespersite safety policies

• Reportall safety,healthand environmental concerns to your supervisorin a timely manner

• Attend safety training asrequired