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Customer Assurance Manager Jobs in Nebraska (NOW HIRING)

krg technology inc

QA MANAGER

Omaha, NE · On-site

Job Title : QA MANAGER Location: Omaha, NE Duration: FullTime Understand and analyze products ... Assessing customer requirements and ensuring that these are met. Assures consistent quality of ...

Corbion

Manager, QA/QC

Blair, NE · On-site

$80 - $112/hr

Manager, QA/QC Job Category: Quality Work Location: On-Site Office Location: Blair, NE, US Job Type ... Coordinate, with respect to food safety and quality, the communication with internal customers and ...

corbion

Manager, QA/QC

Blair, NE · On-site

Coordinate, with respect to food safety and quality, the communication with internal customers and ... The Manager, QA/QC is required to work in an office setting and in the laboratory; with some tasks ...

Corbion

Manager, QA/QC

Blair, NE · On-site

Coordinate, with respect to food safety and quality, the communication with internal customers and ... The Manager, QA/QC is required to work in an office setting and in the laboratory; with some tasks ...

Corbion

Manager, QA/QC

Blair, NE · On-site

As our next QA/QC Manager, you will be a member of the Blair management team, take part in the ... Manage all internal and external audit programs including BRC, customer audits and GMP inspection ...

Corbion

Manager, QA/QC

Blair, NE · On-site

Coordinate, with respect to food safety and quality, the communication with internal customers and ... The Manager, QA/QC is required to work in an office setting and in the laboratory; with some tasks ...

Mars

QA Lab Analyst (Milz)

Aurora, NE · On-site

... A Manager. * Use analytical data to assist operations in determining the cause of issues ... Actively work towards quality improvement (final product, plant condition, and customer service) to ...

Mars, Incorporated

QA Lab Analyst (Milz)

Aurora, NE · On-site

... A Manager. * Use analytical data to assist operations in determining the cause of issues ... Actively work towards quality improvement (final product, plant condition, and customer service) to ...

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Customer Assurance Manager information

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are popular job titles related to Customer Assurance Manager jobs in Nebraska?

For Customer Assurance Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Customer Assurance Manager jobs in Nebraska look for?

The top searched job categories for Customer Assurance Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Customer Assurance Manager jobs?

Cities in Nebraska with the most Customer Assurance Manager job openings:

Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Nebraska as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Quality Assurance Manager

Nebraska Aluminum Castings

Hastings, NE • On-site

$70 - $90/hr

Other

Re-posted yesterday

Job description

Job Summary

We are seeking a detail‑oriented Quality Assurance Manager to oversee our quality control processes. The ideal candidate will plan and direct activities concerned with development, application and maintenance of quality and reliability standards. Develop, coordinate and initiate programs, methods, and procedures for inspection, testing and evaluation to ensure continuous production of parts consistent with established standards.

Responsibilities
  • Provide leadership strategic planning to develop, implement and maintain a QMS program.
  • Interpret engineering drawings to understand specified quality and reliability standards. Maintain and control all customer prints.
  • Manage Material Review Board for timely disposition of nonconforming products.
  • Lead 8D root cause problem solving teams for internal and customer complaints.
  • Collaborate with various departments to ensure quality assurance program is comprehensive and is consistent with the strategic plan of the company.
  • Prepare and submit PPAP’s, coordinate launch/onboarding of new products in alignment with customer specific requirements.
  • Understand, support, and maintain ISO 9001 certification. Review and update QMS as needed. Conduct and document management reviews. Oversee internal audits.
  • Ensure compliance with customer regulatory requirements RoHS2, REACH, Conflict Minerals.
  • Manage the use of metrology equipment, provide a calibration function to verify accuracy of gauges.
  • Examine parts to judge quality of finish and to detect visible flaws in castings, porosity, cold flow, mold deterioration.
  • Notify proper people when sampling indicates a progressive deterioration in product quality.
  • Prepare monthly performance results and present during company meeting.
  • Review all new documents, forms, and revisions to verify compliance with internal quality and ISO 9001 Quality Management System requirements.
  • Oversee quality processes and procedures. Hold tag procedure, Gage, and control plan, first‑piece buyoff, Return Material Authorization (RMA) process.
Supervisor Responsibilities

Directly supervises 2 to 4 employees in the Quality Assurance Department. Responsibilities include interviewing, hiring, training, planning, assigning, and directing work, performance reviews, addressing complaints and resolving issues.

Requirements

Bachelor's degree from a four‑year college or university or two to five years related experience and/or training or combination of education and experience as deemed acceptable by the hiring authority.

If you are passionate about maintaining high‑quality standards, driving process improvements, and ensuring regulatory compliance, we invite you to apply for the Quality Assurance Manager position.

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