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Customer Assurance Manager Jobs in Reston, VA (NOW HIRING)

Cuisine Solutions

Quality Assurance Manager

Sterling, VA · On-site

$85K/yr

The QA manager will also support the continuous quality improvement program that which includes ... Investigates customer complaints and internal non-conformities while working with all operations ...

Markon

QA Manager

Washington, DC · On-site

$105K - $125K/yr

Markon is seeking a qualified QA Manager to support one of our Intelligence Community customers. This individual will assist the government with project management, scope of work development, and ...

Markon

QA Manager

Washington, DC · On-site

$105K - $125K/yr

Description Markon is seeking a qualified QA Manager to support one of our Intelligence Community customers. This individual will assist the government with project management, scope of work ...

Markon

QA Manager

Washington, DC

$105K - $125K/yr

Description Markon is seeking a qualified QA Manager to support one of our Intelligence Community customers. This individual will assist the government with project management, scope of work ...

Transdev

QA Manager

Capitol Heights, MD · On-site

$85K - $95K/yr

Incumbent QA Manager Transdev is seeking a Quality Assurance Manager to lead performance monitoring ... Proven administrative and multi-tasking skills, computer proficiency, excellent customer service ...

Transdev

QA Manager

Capitol Heights, MD · On-site

$85K - $95K/yr

Incumbent QA Manager Transdev is seeking a Quality Assurance Manager to lead performance monitoring ... Proven administrative and multi-tasking skills, computer proficiency, excellent customer service ...

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Customer Assurance Manager information

See Reston, VA salary details

$64K

$128K

$164.9K

How much do customer assurance manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer assurance manager in Reston, VA is $127,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $139,900.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Reston, VA? For Customer Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Reston, VA look for? The top searched job categories for Customer Assurance Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Assurance Manager jobs? Cities near Reston, VA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $127,970 per year, or $61.5 per hour.

Quality Assurance Manager

Cuisine Solutions

Sterling, VA • On-site

$85K/yr

Full-time

Posted 18 days ago

Cuisine Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

110th of 436 rated food and drinks producers

Job description

TITLE: QA Manager
POSITION CLASSIFICATION: Exempt
DEPARTMENT: QA
LOCATION: Sterling
POSITION REPORTS TO: FSQA Director
SHIFT: 3:00 pm to 11:00 pm (Must be able to train on first shift -7am-330pm- for the first 6-7 weeks)
REVISION DATE: 06/22/2026
SUMMARY: Reporting to the FSQA Director, the QA Manager aids in ensuring the production and distribution of products meet or exceed all quality standards, in addition to adhering to company and regulatory standards. The QA manager will also support the continuous quality improvement program that which includes quality control and quality assurance.
EXPERIENCE/EDUCATION:
  • Bachelor's degree in food science or a related field or 3 years or more managing quality and food safety operations, programs, and staff in a sous-vide food manufacturing environment.
  • Minimum of 2 years or more of management of QA/QC staff
  • Excellent organizational, written, and verbal communication skills
  • Proficiency in MS Office
  • Experience working with GFSI standards.

JOB RESPONSBILITES:
  1. Participates in the preparation and implementation of Standard Operating Procedures (SOP) for all tasks related to Food Quality and Food Safety. Identify the need for improvement of current programs and implement the necessary changes while effectively communicating with the QA and Production Management.
  1. Performs general daily Quality Control tasks based on established procedures.
  1. Monitors food processing procedures by all plant personnel to ensure regulatory compliance while producing premium full-cooked sous vide products.
  1. Assists with food safety and quality audits performed by regulatory agencies (USDA, FDA, Health Department, Virginia Department of Agriculture, Military Veterinary Command), third-party certifying auditing companies, and customers' audits.
  1. Performs release inspections on incoming materials; in process and finished product to ensure that quality standards and process controls are being met.
  1. Supports calibration and preventative maintenance programs.
    1. Participates in writing nonconformance investigations and implementing corrective action plans.
    1. Makes quality related recommendations to FSQA Director to enhance all of Cuisine Solutions plants' ability to produce high quality sous-vide cooked products.
    1. Investigates customer complaints and internal non-conformities while working with all operations departments, determine root cause analysis, implement corrective action, and follow up on the efficiency of the changes made.
    1. Reviews production and quality control record, ensure that corrective actions are taken as needed.
    1. Organize team resources based on workload, ensure that all tasks are always covered.
    1. Ensure that the plant is operating in accordance with federal regulations, customer requirements and BRC standard. Educate all departments to t hose standards and audit processes and procedures to identify and address gaps.
    1. Provide technical assistance to customers and Sales as needed and if applicable.
    1. Answer customer complaints after proper investigation has been performed.
    1. Prepare for and conduct customer and federal agency audits.
    1. Maintain written programs and policies as well as HACCP.
    1. Oversee some or all pre-requisite programs (maintenance, supplier approval, pest control, sanitation, environmental and product testing, allergen programs...).
    1. Supervise Quality Control Staff: Train the staff, review their work and performance through document review and tasks audits, provide guidance for improvement and cover for them as needed.
    1. Perform other duties as may be assigned by Management.

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