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Customer Assurance Manager Jobs in Reston, VA (NOW HIRING)

ESM

Quality Assurance Manager - Senior

Vienna, VA · On-site

$140K - $165K/yr

... for Defense and Federal customers. We are hiring a Quality Assurance Manager to support an ... enterprise-level program within a federal environment. and Responsibilities Provides senior-level ...

ESM

Quality Assurance Manager - Senior

Vienna, VA · On-site

... for Defense and Federal customers. We are hiring a Quality Assurance Manager to support an ... enterprise-level program within a federal environment. and Responsibilities Provides senior-level ...

ESM

Quality Assurance Manager - Senior

Vienna, VA · Remote

$140K - $165K/yr

... for Defense and Federal customers. We are hiring a Quality Assurance Manager to support an ... enterprise-level program within a federal environment. and ResponsibilitiesProvides senior-level ...

GRVTY

Revenue Assurance Manager

Mclean, VA · On-site

What Impact You'll Have We are seeking a Revenue Assurance Manager to support our growing ... Manage customer accounts, aging and recovery processes for overdue payments * Prepare balance sheet ...

Markon

Qa Manager with Security Clearance

Washington, DC · On-site

$105K - $125K/yr

Markon is seeking a qualified QA Manager to support one of our Intelligence Community customers. This individual will assist the government with project management, scope of work development, and ...

GRVTY

Revenue Assurance Manager

Tysons Corner, VA

$110K - $130K/yr

What Impact You'll Have We are seeking a Revenue Assurance Manager to support our growing ... Manage customer accounts, aging and recovery processes for overdue payments * Prepare balance sheet ...

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All JobsCustomer Assurance JobsCustomer Assurance Manager JobsCustomer Assurance Manager Jobs in Reston, VA

Customer Assurance Manager information

See Reston, VA salary details

$64K

$128K

$164.9K

How much do customer assurance manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer assurance manager in Reston, VA is $127,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $139,900.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Reston, VA? For Customer Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Reston, VA look for? The top searched job categories for Customer Assurance Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Assurance Manager jobs? Cities near Reston, VA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $127,970 per year, or $61.5 per hour.

Quality Control/Quality Assurance (QC/QA) Manager

kgs

Washington, DC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Koniag Operations Services, a Koniag Government Services company, is seeking a Quality Control/Quality Assurance (QC/QA) Manager with a Top Secret or Secret security clearance to support KOS and our government customer in Washington, DC. This position is for a Future New Business Opportunity.   

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Operations Services, a Koniag Government Services company, is seeking an experienced Quality Control/Quality Assurance (QC/QA) Manager to lead comprehensive quality programs at critical government facilities. This senior leadership role requires a seasoned professional with extensive experience in industrial facilities management and quality assurance leadership, specifically within Reliability-Centered Maintenance (RCM) environments. The ideal candidate will be responsible for establishing, managing, and overseeing integrated quality control programs for large-scale facility operations and maintenance activities. The QC/QA Manager will develop comprehensive method statements, lead quality initiatives, and ensure all work complies with applicable codes, standards, and contract requirements. An active Top Secret or Secret clearance is required.

 

Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • The QC/QA Manager will serve as the senior quality authority responsible for all aspects of quality control and quality assurance programs supporting government facility operations and maintenance.
  •  This role demands strategic leadership, technical expertise, and the ability to establish and maintain high-functioning quality management systems that ensure operational excellence across complex facility environments.

 

Principal responsibilities will include but are not limited to:

  • Establish, maintain, and oversee integrated quality control programs for large-scale facility operations and maintenance (O&M) activities
  • Develop and implement a comprehensive method statement detailing the setup, operation, and management of the QC/QA Department
  • Lead the implementation and maintenance of Reliability-Centered Maintenance (RCM) programs across all facility systems
  • Direct and coordinate non-destructive testing (NDT) methods and procedures across various facility systems and equipment
  • Conduct systematic audits and inspections of building systems, including HVAC, electrical, plumbing, fire protection, and building automation systems
  • Develop and implement quality plans, detailed inspection procedures, and standard operating procedures for QC/QA activities
  • Interface with government clients, contracting officers, and technical staff to ensure all work complies with applicable codes, standards, and contract requirements
  • Identify quality deficiencies and implement comprehensive corrective and preventive action (CAPA) plans
  • Train and mentor QC/QA staff on procedures, standards, industry best practices, and quality management methodologies
  • Review and approve all quality documentation, including inspection reports, test results, and compliance certifications
  • Conduct root cause analysis for quality issues and develop long-term solutions to prevent recurrence
  • Manage quality metrics and key performance indicators (KPIs) to track program effectiveness
  • Coordinate with operations and maintenance teams to ensure quality standards are integrated into daily activities
  • Prepare detailed quality reports, audit findings, and recommendations for senior leadership and government clients
  • Ensure compliance with federal, state, and local regulations, as well as organizational quality standards
  • Maintain current knowledge of industry codes, standards, and emerging quality assurance methodologies

 

Education and Experience:

Required:

  • 4-year Bachelor's degree in Facilities Management, Engineering, Construction Management, or related technical discipline from an accredited institution
  • Minimum of fifteen (15) years of experience in major industrial complexes or construction projects specifically working within a QC/QA Department
  • Minimum of five (5) years of experience specifically as a Quality Control/Quality Assurance Supervisor

Clearance Requirement:

  • Active Top-Secret clearance or Secret Clearance

 

Required Skills and Competencies

  • Strong working knowledge of Operations and Maintenance (O&M) operations and the various complex systems within large buildings, including HVAC, electrical, mechanical, plumbing, and fire protection systems
  • Proven experience working within a Reliability-Centered Maintenance (RCM) program environment
  • Deep familiarity with various methods of non-destructive testing (NDT), including ultrasonic, radiographic, magnetic particle, and visual inspection techniques
  • Proficiency in developing method statements, quality plans, and detailed inspection procedures
  • Excellent written and oral communication skills for interfacing with government clients, contractors, and technical teams
  • Strong analytical skills with ability to conduct root cause analysis and interpret technical drawings, specifications, and blueprints
  • Comprehensive knowledge of quality management systems and industry standards (ISO 9001, ASME, ASTM, etc.)
  • Experience conducting audits and inspections using standardized checklists and inspection criteria
  • Strong leadership and team management skills with proven ability to train and develop quality professionals
  • Proficiency in quality management software and computerized maintenance management systems (CMMS)
  • Ability to read and interpret building codes, technical standards, and contract specifications
  • Strong understanding of preventive and predictive maintenance quality requirements
  • Excellent attention to detail and commitment to maintaining high quality standards
  • Ability to work independently and make sound decisions in a fast-paced environment
  • Strong organizational skills with ability to manage multiple quality initiatives simultaneously

Desired Skills and Competencies:

  • Master's degree in Engineering, Quality Management, or related discipline
  • Professional certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or Certified Quality Engineer (CQE) from ASQ (American Society for Quality)
  • Experience managing QC/QA programs in Department of Defense (DoD) or other government facilities
  • Certified Reliability Leader (CRL) or similar reliability-focused certification
  • Level II or Level III NDT certification in one or more testing methods
  • Experience with Lean Six Sigma methodologies (Green Belt or Black Belt certification)
  • Knowledge of Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM) platforms
  • Familiarity with Building Information Modeling (BIM) and quality documentation in digital environments
  • Experience with ISO 9001, ISO 14001, or other internationally recognized quality management standards
  • Project Management Professional (PMP) certification
  • Experience managing quality programs for mission-critical or high-security facilities
  • Background in commissioning and acceptance testing procedures for complex building systems
  • Knowledge of energy management and sustainability quality standards (LEED, Energy Star)
  • Experience developing training programs and quality competency assessments

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

 

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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