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Customer Assurance Manager Jobs in Reston, VA (NOW HIRING)

GRVTY

Revenue Assurance Manager

Tysons Corner, VA

$110K - $130K/yr

What Impact You'll Have We are seeking a Revenue Assurance Manager to support our growing ... Manage customer accounts, aging and recovery processes for overdue payments * Prepare balance sheet ...

Analygence

Mission Assurance Team Lead

Arlington, VA · On-site

$127K - $153K/yr

Program Management Responsibilities * Serve as the Contractor Program Manager responsible for the ... with customer requirements. * Coordinate directly with Government leadership regarding program ...

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Customer Assurance Manager information

See Reston, VA salary details

$64K

$128K

$164.9K

How much do customer assurance manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer assurance manager in Reston, VA is $127,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $139,900.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Reston, VA? For Customer Assurance Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Reston, VA look for? The top searched job categories for Customer Assurance Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Assurance Manager jobs? Cities near Reston, VA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you
Infographic showing various Customer Assurance Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $127,970 per year, or $61.5 per hour.

Revenue Assurance Manager

GRVTY

Tysons Corner, VA

$110K - $130K/yr

Full-time

Re-posted 18 days ago

Job description

What Impact You'll Have

We are seeking a Revenue Assurance Manager to support our growing accounting team in Tysons Corner. Be part of a growth opportunity with the goal of driving maturity in a team-oriented environment.

What You'll be Owning

  • Review contracts and identify, document and communicate accounting considerations for revenue recognition in accordance with ASC 606
  • Review contract set up in the revenue sub-ledger systems to provide assurance that revenue is properly recognized in accordance with US GAAP
  • Prepare month-end and quarter-end revenue accrual/deferral entries and supporting documentation for review
  • Oversee the billing and invoicing processes for government contracts, ensuring all services costs, and deliverables are billed correctly and in accordance with contract terms and regulatory provisions.
  • Manage customer accounts, aging and recovery processes for overdue payments
  • Prepare balance sheet reconciliations in accordance with Company policy
  • Forecast and analyze the monthly revenues
  • Support the preparation of financial reporting disclosures, supplemental reporting and audits
  • Identify opportunities for process improvements, control enhancements, and documentation standardization
  • Perform ad hoc reporting and special projects as requested

What You Must Have

  • Minimum Bachelor's degree in Accounting
  • 6+ years of relevant experience in accounting for revenue
  • Advanced Excel skills, including VLOOKUP/XLOOKUP, Pivot tables and macros
  • Experience in analyzing complex contract terms and performing technical accounting research
  • Solid organization and communication skills
  • Proven analytical ability and detailed oriented
  • Proactive problem solver who gathers and analyzes information to make decisions to accomplish responsibilities efficiently
  • Understanding of internal controls, including Sarbanes Oxley compliance
  • Ability to work independently as well as part of a team is essential for this fast-paced environment
  • The ability to plan and organize work to meet tight deadlines
  • Self‑starter with a high level of initiative, accountability, and professionalism
  • U.S. Citizenship Required

What Would be Nice to Have

  • CPA preferred
  • Unanet and Deltek Costpoint experience is preferred
  • Public company experience a plus

#LI-PS1

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

Virginia Pay Range
$110,000—$130,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.